Plantronics CS50 Replacement Microphone 64402-11

I have a four year old CS50. Today was the first trouble i had. I can hear the caller, but they cannot hear me. I dont know if the earpiec is gone or what. Any suggestions before I replace it.

Great customer service. I called twice, each time got Annie. She was very pleasent and helpful. Great job Annie.
Thank you. The headset works well.

I am very happy with the incredible service.

It works well on the old station. Thanks for your help

It was exactly what I needed. We are back in business now. Thank you.

Excellent product, even better customer service! The only thing I can think of that is bad is it may be a little bulky when wearing it with the earpiece, but that doesn't stop me from using it all day everyday.

The onley thing I do not like about the product is how hard it is to take the battery top off.

I'm lost without my headset so when it broke, I immediately ordered a replacement.

The replacement Microphone is superior to the original in tone quality and operation.

I love the customer service and the headsets.

I love my headset.

This is a great headset. I was worried about the set up of this replacement, but the instructions were clear ad easy to follow. Fabulous product fast friendly service.

I really like the headset. I wish it would work for two lines while i am away from my desk but I think it is because of our network phone system. this is my second one

Hello, I bought years ago after we asked for a 30 days trial of CS50. My husband and I were very happy with this product so we decide to keep them. After that I started to work in another company as a customer service so I decided to take my headset to my office...everyone was impressed with my "little thing" is the way I called it...but now I just found out that I can buy the replacement microphone...so after read the reviews I will try that.. I hope everything goes well. Thanks!

Dear headsets.com- the product works fine and the set up was easy. But I'd like to say that your customer service was outstanding. I was impressed that within a few minutes of placing my order online a very nice woman called to make sure I had ordered the right piece of equipment. I have never had that happen with any product I've ordered online. I don't usually fill out surveys or take the time to write reviews but I must say I was impressed.

Hello: Service and assistance perfect ! Why do you not tell people the microphone has a life of four years - this was a surprise and why, when replacement is such a costly procedure, do you not want to find out what went wrong with it or repair it? We are teaching ourselves not to be a throw-away generation - comments please?

I purchased my 1st CS50 system 4 years ago for my wife. I needed to replace the microphone section of the system as the plastic casing broke apart and my wife tapped it together and used it that way for about a year. I think that the battery life is about 4 years as the unit would not keep a charge on the battery for very long, as of recently. Because the casing broke apart, rather than just ordering a new rechargeable battery, I decided to just go ahead and order the complete microphone unit which would have a new battery in it...

My wife talks to our children long distance for hours every day so I purchased this system for her. She likes to keep working around the house while talking to our girls. She was walking around with a crinked neck and it started bothering her with back pain etc. Now she is a happy camper, in better mood, so I get luckier more often, haha. I am 60 years old and have learned a long time ago that "happy wife, means happy life". Thank you for the new microphone and reading my comments. My wife says thanks for the Tootsi rolls packed with the new mic unit. Hope you had a laugh reading this. You people are very customer oriented. You don't see that enough in big companies these days.

Thanks,

Mr. Joseph Kasaboski
a very satisfied customer.

The new mic has solved the problem of my previous mic not taking a charge any more. I appreciate your salesperson suggesting I try a new mic first, rather than having to buy a whole new unit as it is only 4 yrs old. Thanks

To date I have been very pleased with your product. I am constantly looking for newly upgraded products that are compatible with what I currently have. Our Office Manager is looking for the same type of product but in the wireless tube format. Please let us know if/when this becomes available.

Your customer service is amazing and your people are knowledgeable. My order arrived sooner than expected. I wish you sold other things besides headsets. You guys are awesome!

Works great and support to set it up very easy.

Glad you still offer the 50 model for replacement offering.

Need a pocket holster.

My co-worker had his microphone duct taped resulting from being dropped too many times. I hadn't thought about replacing it because I figured we'd have to order a whole new system. When I had to order a new system for a new employee I took a chance and asked about just buying a replacement part and was told I could. Can't get any better service than that!!

Thank you for working through my issues with my headset. I am on the phone on average 7 hours a day and to have constant static or have the receiver just hang up on me was unacceptable. I replaced the battery, but it wouldn't hold a charge. Thank you for recommending I replace the headset rather than purchase a whole new unit, very cost effective and I appreciate that a lot.

So far we love this product. We are an audiology clinic and most of the people we talk to on the phone have hearing loss. I was expecting to have people tell me that they could not hear me with the headset, but it hasn't been a problem at all. The only thing we were disappointed about was that in order to use a second microphone, we have to go through the re-synching process at shift changes (2 people job share and we didn't want to use the same microphone).