Plantronics CS50 Wireless Convertible Headset

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Features at a glance Back to top

Up to 300 ft. range
Eight hour continuous talk time, then recharge 80% in 1.5 hours, fully in 3 hours
Convertible headset can be worn on either ear and quickly converts between over-the-ear and over-the-head wearing. Behind-the-neck headband option available for extra stability during fast head movement.
Noise-canceling microphone cuts 60-70% of background noise
Privacy of calls ensured with 64-bit digital encryption
Answer and end calls when you're away from your desk (with optional handset lifter)
900MHz frequency for clear, static free calls
Integrated busy light

Description Back to top

The Plantronics CS50 Wireless Office Headset System brings the ultimate in mobility and sound quality for hands-free conversations to your phone.

Totally wireless, the CS50 gives you up to eight hours talk time and the wireless convenience to roam up to 300 feet while having secure conversations.

Star Ratings

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Weight Rating
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Value Rating
Technical Specifications
Manufacturer	Plantronics
Type	Wireless
Wearing Style	Convertible
Range of Motion	300-ft./90m
Connector Type (view connectors)	RJ9
Weight	1.5 oz.
Lines: (telephone products only)	Not Applicable
Compatibility	Works with your existing single- or multi-line phone
Microphone	Noise-canceling
Earpiece	Leatherette
Color	Silver & Black
Special Technologies	900 MHz, DECT 6.0
Warranty	1 Year Replacement
Battery Life	8-hour talk time
Reversible	Yes
Handset Lifter Compatible	Yes
Busy Light	Compatible
Quick Disconnect	No
DC Adapter Compatible	Yes
Digital Encryption	Yes

Editorial Review Back to top

Plantronics CS50 Wireless Convertible Headset
Casey Martinez - Staff Reviewer

The CS50 is like the best friend I never knew I needed or wanted, but once I had I couldn’t let go.

Before I had been introduced to the world of wireless headsets I had a misconception that they’d sound horrible, not be versatile, not get a lot of range, and die frequently. I was immediately proved wrong after my first meeting with the CS50.

After the quick setup that took me less than 10 minutes, I discovered that first of all, it was comfortable to wear.

Ear hooks that come in three different sizes instead of a one-size-fits-all type ear hook immediately sold me on the comfort factor.

Add to that the option that I can wear it over my head on those bad hair days (and blame it on the headset) and I saw my opinion of the headset start to change.

What about the technical side of it? How would I sound to my callers and how would they sound to me?

Imagine my surprise when I realized the sound quality was crystal clear and upon quizzing people I spoke with, they had no idea I was even on a headset.

The range was great and the talk time was perfect for my eight-hour day.

I let the headset charge over night and it’s ready to last with me the very next day throughout my whole shift.

I had grossly underestimated technology, and I was thoroughly impressed with the CS50.

The one drawback of it is that there may be interference, static, or buzzing when used close to other wireless products, but otherwise I’d recommend this headset to anyone.

Do you use this product? Write a Review!

Customer Reviews Back to top

True productivity

Just wanted to say thanks and let you know the Plantronics Wireless Headset is really awesome. My productivity has gone up because:
1) I'm missing fewer calls and
2) I'm able to do more while on the phone. Can't thank you enough for your help.

Posted by: Roy Bukstein - San Francisco, CA

CS50 Wireless Headset - WOW!!

I have had the CS50 for just over a week! It is incredible. It offers me mobility and allows me to answer the phone when I am not at my desk (I also bought the handset lifter). I have moved up to 300 ft. with it and there is no fuzziness or break up in the conversation. The nice thing as well is the battery last 8 hrs. I am on the phone all day so I don't ave to worry about the phone dying on me. All I do when I leave is throw it on the charger and the next morning it is good to go. There is one little thing that can be improved upon. It is hard to hear the headset ring when you are away from the phone. If I don't hear the handset ring then I wouldn't know the phone is ringing. Other than that this headset gets 2 thumbs up. I really enjoy using it!!

Posted by: Jerry Sayegh - Edmonton, CA

CS50 WOW!!!

I have been using the CS50 Headset for 3 weeks now. I can answer the phone and walk all over our 2 story building without any problems. This headset is so clear. It is the best headset I've ever used. I am thrilled with it. It even works in the elevator. The only problem is that the earpiece does not fit flush on the ear. So I secured an old earpiece cushion from my old headset to it. Now it fits flush against the ear canal and I can turn the volume down. I was surprised how much better it is now. That would be the only thing I would change. WOW!

Posted by: Lisa Poepsel - Baytown, TX

Nifty nifty CS-50

The CS-50 is ultra stylish and very lightweight. It does however take a significant adjustment period and tweaking to get the sound quality up to par- sounded like I was in a tin can during a windstorm. The amp is way powerful- had to crank our system down to use it ultimately. It was very sensitive to exposure to fluorescent lights or computers- 60hz hum very apparent. But you expect this to some degree with a 900MHz product. Overall, overpriced still, but will be the leader.

Posted by: Brett Lawton - Winter Park, FL

Display all 51 reviews

Plantronics CS50 Wireless Convertible Headset

So far we love this product. We are an audiology clinic and most of the people we talk to on the phone have hearing loss. I was expecting to have people tell me that they could not hear me with the headset, but it hasn't been a problem at all. The only thing we were disappointed about was that in order to use a second microphone, we have to go through the re-synching process at shift changes (2 people job share and we didn't want to use the same microphone).

Posted by: Melody Martino - Bend, OR

Plantronics CS55 Wireless Convertible Headset

The included accessories are well thought out. Four sizes of ear hooks, foam pads, and over the head adapter. The instructions are easy to follow.

Posted by: Lee Gillow - Fayetteville, AR

Office Manager Plantronics CS55 Wireless Convertible Headset

The headset is working well. Clients are hearing me very clearly however; I am hearing a buzzing/humming tone on my end.

Posted by: Erica Schaffer - Hollywood, SC

Plantronics cs55 Office Manager Plantronics CS55 Wireless Convertible Headset

Since multiple people use the same headset, it would be better if the larger adjustments for hearing and listening would be easier to access readily.

Posted by: Connie Seger - Petoskey, MI

Plantronics CS55 Completely Wireless Headset System with Con

While I like the hands free format, I do not like the over the ear piece that goes with the CS55. the small, hard plastic pieces have no instructions showing how they should be worn. The pieces (many sizes included, which is nice) are painful against the ear, even with the earmuff to cover the center portion of the piece. I have yet to receive my behind the head piece to ascertain how it will work.

Posted by: Deba Bunker - Charlotte, NC

CS55 Completely Wireless Headset System

I do like the product and the ease it provides me to multitask. It was easy to set up. The only negative thing is the pressure I feel on my ear. At the end of the day my ear is a little sore. It would be great to have some cushion to protect the ear.

Posted by: Janet Pepper - Flower Mound, TX

cs 55 headset system

It works quite well, my only complaint is the ear pieces don't work well on my ear, none of them seem to be rounded enough, and they are a little too hard for my comfort

Posted by: Lif Ane Mckibben - Prineville, OR

Headset Plantronics CS55 Wireless Convertible Headset

We are very pleased with our new trial headsets. I'm looking forward to trying them with the lifter. We had the other type, but you're still tied down to your telephone. This is much better!

Posted by: Vicki Harris - Enid, OK

Plantronics CS55 Wireless Convertible Headset

Unfortunately, I'm disappointed with the headset I've ordered because I don't like the way it sits on my ear. It doesn't stay in place the way I thought it would and I don't want to use the one that goes over your head. I will be attempting to return this product.

Posted by: Dina Layfield - Etobicoke, ON

Plantronics CS50 Wireless Convertible Headset

I am using my new CS50 cordless headset. It is the second one I've had. I loved the first one I had one for about 15 months. that one inadvertently got caught in the long arm on one of my outside potted plants and came off my ear and I didn't know where I lost it. I found it a month later and it had been in the several heavy rains and didn't work anymore. The new one seems as good as the first. Tried a couple of different ones from another brand and they did not match up well.

Posted by: Al Magee - Houston, TX

CS55 Plantronics CS55 Wireless Convertible Headset

SO FAR I REALLY LIKE THIS HEADSET. I HAVE IT SET TO GO OVER THE EAR INSTEAD OF THE HEAD AND IT SEEMS TO BE WORKING OUT. I DID GET THE HANDSET LIFTER, BUT HAVE NOT HAD A FREE MOMENT TO GET THE I/T GUY IN TO REPROGRAM THE PHONE TO USE IT. I CAN'T WAIT FOR THAT TO HAPPEN! THEN ANSWERING & DISCONNECTING WILL BE SO MUCH EASIER WHEN I AM AWAY FROM MY DESK!

Posted by: JOHNNA MOORE - BLOOMFIELD, CT

Plantronics Extra-Comfortable Earhook for use with CS50, CS55, and CS55 Micro

Appreciated receiving the most comfortable ear attachment. I'm pleased with the product; still learning about it's features to work best for me. Appreciate the assistance from your staff when I call.

Posted by: Cheryl Lively - Weymouth, NS

Plantronics DH10 Plantronics HL10 Automated Handset Lifter

The lifter works perfectly and in conjunction with the CS55 headset I now have the freedom to walk out in the warehouse and even outside the building and still not miss any phone calls. I recommend these two products to all those who don't sit right by their phone all day long.

Posted by: Roger Solt - Laurens, IA

Plantronics CS55 Wireless Convertible Headset

I love this headset, I can walk around out in our warehouse and talk to someone at the same time. The voice quality and reception distance are fantastic. The folks at Headsets.com were very helpful in helping get this headset set up and adjusted so that voice quality and volume were perfect for me. I would recommend this headset and Headsets.com to anyone looking for this or a similar product.

Posted by: Roger Solt - Laurens, IA

Plantronics Automated Handset Lifter (HL10)& ear piece

We bought this for our office manager and she hated it. She continually either was too loud or could not be heard. There was static and loud noises in her ear. The lifter did not work to put the phone back on the hook and the whole experience was a nightmare for her. She returned everything.

Posted by: Amy Bliss - Madison, WI

Plantronics CS55 Wireless Convertible Headset

I like this head set because it is very easy to use and install.
What I do not like it is sound it is not too clear and very often I hear my voice as a background.

Posted by: natalia budynek - , ON

IT / Facilities Mgr. Plantronics CS55 Wireless Convertible Headset

This product was purchased for a staff member that spends extensive time on the phone while taking notes. It was very easy to set-up and for the little bit I used it, the sound quality appeared good.

Posted by: Matthew George - Harrisburg, PA

Manager Plantronics CS55 Wireless Convertible Headset

This headset is being used by one of our triage nurses. She has said that she hears an echo. Also, the first 2 days, the charge only lasted for 5 hours. Hopefully after charging for the entire weekend, this seems to be lasting longer.

Posted by: Julie Kober - , WI

Plantronics CS55 Wireless Convertible Headset

The quality if great, but the earpiece is too heavy and very uncomfortable when worn with just the wrap around piece. I do not like over the head headsets, but the microphone is just too heavy to wear with only the over the ear earpiece.

Posted by: Jenny Mahoney - , OH

WLS/CS50Plantronics CS50 Wireless Convertible Headset

Thank you for the 60 day trial offer which afforded an employee to try a compatible wireless headset prior to purchase. This headset is used continuously throughout the day and is extremely comfortable - without a belt pack.

The customer service has been exceptional.

Posted by: Cassandra Newsome - , NC

Great Product Plantronics CS50 Wireless Convertible Headset

The product has great voice quality and range. My office has bought around 20 of these since the purchase of our 1st one.

Posted by: Tabytha Muehlfeld - , CT

Agency Owner Plantronics HL10 Automated Handset Lifter

This is the third CS55 I have purchased--they are wonderful. Also the CSR I spoke with was a pleasure to work with.

Posted by: Paula Hayden - Owensboro, KY

Plantronics CS55 Wireless Convertible Headset

We found it to be a bit heavy for the ear support but works fine with the over the head support. The range is great and the sound is perfect.

Posted by: BILL FOARD - , OH

Plantronics CS55 Wireless Convertible Headset

I love the quality of the Plantronics Wireless headsets. However, upon checking the price locally with Office Depot I found you were a bit higher priced. And the convenience would have been the about the same in so much as I could have called the order in and had it delivered free.

Posted by: Shirley Lanier - , FL

Owner Plantronics CS50 Wireless Convertible Headset

My neck feels better already, no headaches!!!

Posted by: Rodney Spring - Easton, MD

Wireless headset Plantronics CS55 Wireless Convertible Headset

Very easy set up, not complicated at all. I wish I could put calls on hold and answer other calls, that's the only thing I miss. SO far (I've only had it a week) I really like the product. It's funny that the lifter is mechanical, you'd expect something more high tech, but it works.

Posted by: Janet Joyce - , NJ

Plantronics CS55 Wireless Convertible Headset

The most recent purchase of the CS50 series headsets is the 5th one for our office. They have become a standard order item whenever we have a new hire that will be spending a significant amount of time on the phone. It has so simplified my life I can't imagine doing my job without one.

Posted by: Tamara Hart - Independence, MO

Plantronics CS50 & CS55 Earhooks (3 normal sizes + 1 extra-comfortable earhook)

Prefer the over the head style. The ear hooks put pressure on parts of my ear that are uncomfortable. I have a Blue tooth for my cell phone that is comfortable because it fits inside my ear and not on the outside.

Posted by: Gerry Wyant - , TX

Hands Free Plantronics CS55 Wireless Convertible Headset

I have used the headset for two days and wonder why it took me so long to buy one.

Posted by: Gerry Wyant - Seadrift, TX

Plantronics CS50 Completely Wireless Headset System with Con

I enjoyed using it and it allows much more freedom for me to complete other tasks while talking on the phone. There was some static at first because I am using a DSL line and have a wireless modem nearby but that was corrected when I called into the helpful customer service desk and they sent me an RF filter!

Posted by: Morris Armstrong - , CT

Headset CS50 and Lifter Plantronics CS50EX Wireless Headset System

The 300 foot range is a dream in a large office building with significant steel & cement.

Posted by: William Ince - , UT

Plantronics CS55Plantronics CS55 Wireless Convertible Headset

The headset is perfect. The sound is superb, which was very important to me. It's comfortable, works like it's supposed to, and I'm very pleased.

Posted by: Terri Nigro - , CA

Plantronics CS55 Wireless Convertible Headset

This thing works great. Sound is great. It doesn't weigh much either.
I like

Posted by: john jones - ,

The CS50 headsets were the perfect solution for our company! Dispatchers can work while on the phone and walk down the hall and still get their calls. Before the headsets, they would use speaker phone to talk and work at the same time and couldn't get down the hall without a page over the speakers for them. It's so quiet now in dispatch that I had to order the on-line indicator so we would know when they were on a phone call. We can't wait until they arrive and try them out.

Posted by: Janis Layne - Melvindale, MI

Surpasses expectations

This product far surpassed our expectations, so much so that I need to order another one for another employee after he tried the new one.

Posted by: Tom Rydzeski - , CA

Plantronics CS50

I love the wireless headsets. Great to be able to talk hands free and move about while on the phone.

Posted by: Karen Newcomb - Tulsa, OK

I can hear now!

This is much better than the previous headsets we were using. Very easy to install.

Posted by: Angela Ackerman - Richmond, VA

Plantronics CS50 Wireless Convertible Headset

This is an awesome product. I highly recommend it. I didn't think I would like it at first, because I wasn't a huge fan of headsets but now after using this product I refuse to answer a call without it.

Posted by: Alexandria Williams - Nashville, TN

Plantronics CS50

When I first started using this product I wasn't extremely satisfied. I wear it for 8 hours a day, and using just the ear loop began to hurt my ear and the sound quality wasn't satisfactory. However, after changing from just the ear loop to the head band, I'm overly satisfied. It's comfortable, light, and the sound quality is impeccable.

Posted by: Amanda Callahan - San Antonio, TX

Ringer volume

I love the flexibility these headsets give you. Light weight, comfortable, sound quality is great except for the ringer volume on the CS50. The ringer volume is great on the CS55, but it doesn't have the range that I need.

Posted by: Rich Sacher - , IN

Plantronics CS50

Really like the unit and its headset. Everyone that I have given it to (with only one exception) has enjoyed the benefits. I have only one complaint and it is specific with the headset itself. When people use the "on-the-ear" loop it really seems to irritate the back of the ear and cause discomfort.

Posted by: Russ Eckert - Wichita, KS

Plantronics CS50

The wireless headset is great! It makes it easy to maneuver around the office and be hands free. The only thing that I dislike about the product are the small glitches that have occurred like not charging, or not connecting with the hub. But it has not happened in a while.

Posted by: Liz Harder - , CA

Plantronics CS50 Wireless Convertible Headset

The Plantronics CS50 Wireless Convertible Headset has some background noise, other than that works great and has great range.

Posted by: Buffy Moen - Richland Center, WI

Amazing Product

This is an amazing headset, I have now purchased 4 of these headsets for all of my counter people and they all love it!

Posted by: Mike Adams - Wilmington, DE

Plantronics Wireless CS50 Plantronics Wireless CS50

This has been a blessing to me in my job as Office Manager. I can receive calls anywhere in our work areas.

Posted by: Marge Wick - DFW Airport, TX

Plantronics CS50 Wireless Convertible Headset

This is the third CS50 we're buying for our office. They keep gaining in popularity among the staff.

Posted by: Jeff Schweikert - St Louis, MO

HL10

I love this product. The only problem I see is the ear piece. I can't wear it all day on one side because I also wear glasses and it becomes painful after a period of time. The headset itself is very comfortable, however, it really does a number on my hairdo. So, that is the only dilemma I struggle with everyday.

Posted by: Vicky Holstad - Westcliffe, CO

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