FAST AND ACCURATE
Eclipse PM Inc
The battery works great, and it was easy to replace. The service was impeccable, and quick!! Will definitely go straigh to Headsets.com for all my future headset needs!
The Law Offices of Max G. Arnold
The spare battery we ordered came earlier than expected and with those special treats! We were all delighted! Thank you!
The Flower Box
Thank you for all your help.
Region IV Area Agency on Aging
Saint Joseph, MI
Timely, correct part, and thorough instructions on removal/installation of old/new battery.
Didn't use the extra battery - have it when I need it, thank you!
Flowers Vineyard & Winery
BATTERY WAS A PERFECT FIT AND WORKS GREAT.
TRIANGLE FASTENER CORP.
Fantastic customer service
Spectrum Software, Inc.
Changed the way I do business
Before headsets.com I was on a 10 foot leash with my old headset. Now with my Sennheiser Office Runner I am able to roam the entire building. I have found that this freedom of movement facilitates a freedom of thinking when having long conversations with clients. When I tried the headset I did not realize how big an impact this freedom would have on client conversations but it is huge. Thanks Headsets.com you opened up a whole aspect to my personality.
Tax On Wheels, LLC
Received a replacement battery after years of use of the headset. Easy to install with great instructions. Now I have improved my talk time from six hours back to twelve.
Alliance Solutions Group
San Antonio, TX
I ordered my 3rd Sennheiser office runner headset and the battery was dead. Luckily I was able to speak to a representative and they immediately send over a replacement battery! Customer service at headsets.com is excellent! The online chat capability is extremely convenient and efficient!
Love Headsets.com and all of their employees!!
I so love calling in and getting a live person everytime I call. The service is always speedy and anyone I ever talk to has never been anything less than an absolute professional. I love Headsets.com and I love my headset!!!
Patterson Dental Supply, Inc.
A Heads-up for a spare headset battery
Received the replacement battery for my headset (that I can't do without) within 3 days. Wonderful! Now my headset works & I am a happy worker!!! Thank you!
replacement batteries for Office Runner
Love the company Headsets.com. They are great to work with.
Jarvis Cutting Tools
Still the Best Customer Service
The Quest Group
Best Customer Service ever
The customer service was wonderful. Very helpful and very kind.
The Quest Group
When we got the batteries one did not register a blue light when put on the charger. I liked the fact that when I called for help to find out if the battery was defective I got someone immediately who told me to let it charge for 20 - 30 minutes as it could have not had any charge on it. Not like the other one that did have some charge. The last thing I wanted to do was wait on hold, and I didn't have to.
The Customer Connection
The battery did the trick. Works like new.
My new battery charged so quickly. I love my headset!
worked like a charm. no issues
Energy Hardware LLC
Just another example of your excellence customer service. The battery corrected the problem.
Redondo Beach, CA
We want to thank you for being so easy to work with and willing to replace the battery that had stopped working. We brag about you to everyone!
Received battery timely ( a day before promised); instructions on installation were clear and my headsets working great. Love the tootsie rolls too.
We have been customers for many years and are always happy with the customer service and sales.
Charles River Pediatrics
fantastic service fantastic product
Turned out the battery wasn't my problem, somehow the base station had inadvertantly been set to "PC" instead of phone. The tech rep was great, made sure I got the battery quickly and my wife loves the tootsie rolls. Thank you
Allyn Walker DDS Inc
expedient and easy
the ordering process for a headset battery was expedient and easy.
It worked perfectly fine. CSR was great and knew exactly what was wrong without me having to go into to much detail.
It was greatly appreciated and the account rep was awesome!!
Montrose County School District
Always works wonders when I put a new battery in :)
Ankin Law Office
Spare Battery for Sennheiser OfficeRunner, P/N 504374
Junction City, OR
Called for battery and was treated with excellent service. Keep up the good work
Sales & Associates
Happy to be able to rely on my headset for the whole day as opposed to only an hour.
Brantford , ON
College Station, TX
We received the battery and it definitely was the problem. Everything working great now. Yes we would love more tooties rolls...ha ha
Dr. B. Spackman ( Smilecare)
As usual, my experience in asking for assistance was heard with politeness and expedience. We received the new battery within a couple of days and it was the root of our problem. I appreciate the ease in which I can speak with someone and have our issues resolved.
UNIFOR/CAW LEGAL SERVICES PLAN
Solved the problem, excellent customer service, quick shipping.
JC Huffman Cabinetry
Reed Brothers Insurance
Greensburg , KY
One of two really great internet companies
Always fast, always friendly, always Tootsie Rolls.
Marquez Law Office, P.C.
I was very pleased. I received the battery promptly and the video was very useful for repacing the battery
Fischer Insurance Agency
did not work
Battery did not fix problem next call suggest I replace cable?
The battery work perfectly!
Cooperative Magnetic Imaging
Battery Replacement Great
holds a charge much much better than my 3 year old battery
Genesee Reserve Supply
Service was great, battery is great. Price was too high but I was afraid to by a cheap battery made in China although this one was made there too.
Murphy Home Loans, Inc.
San Luis Obispo, CA
Thank you for always knowing what my headset needs.
Broker & Hamrick, P.A.
Very helpful, polite and efficient.
The Winchester Star
One of our phone operators was complaining of her headset having to be recharged half way through the day. I ordered her a new batter and she's back up and running for a full 8 hours.
Headset back up to par
After 2+ years, this is what we needed. A nice fresh battery. The headset lasts all day again.
Bolingbrook Park District
I guess something is wrong with the headset itself because all four white lights are on the base, the red light stays on and the light next to the telephone icon on the base. The only thing that doesn't stay on is the blue light on the headset itself and no matter what, it does not pick up the dial tone from the phone so I've given up on it.
Santa Monica, CA
Spare Battery for Sennheiser OfficeRunner, P/N 504374
I appreciated that I wasn't on hold and my phone call only took about two minutes. Thank you for your prompt and friendly service.
More pink tootsie rolls? :)
review me - he was awesome :)
Always a great pleasure to deal with at 1-800-headsests :)
Lock Search Group
I can't praise Rebecca enough for all the help she gave me in figuring out exactly what was wrong with my headset. It is working perfectly now.
Grand Rapids, MI
Easy to replace
Elk Grove Village, IL
RE/MAX Ultra Realty
I've had my headset since 2011 and this is the 1st time I've had to replace the battery. Order was easy and it arrived in a couple of days. It came with great instructions on how to remove and replace the battery. "Piece of Cake".
Grand Prairie, TX
detailed easy to understand instructions for the replacement battery very important. I don't like T-rolls. I like smarties !
BEST PACKAGING EVER
This replacement battery arrived super fast and was packaged so well with the tootsie rolls. Thanks for being a great company to do business with!
Great service as always! Fast, friendly, efficient and accurate. Enjoying our new battery.
Marathon Family Practice
Kenton County Schools
Ft Wright, KY
You customer service is great! Thank you.
Sokol & Mazian
Orland Park, IL
Good instructions for replacing the battery. Seems to be working fine right now. Will call again if new problems arise. Thanks.
Thanks for getting the new battery to me so quickly. It was actually here a day earlier than predicted and I was back in business. I was lost without my headset!
Plum Creek Timber Co.
Chief Financial Officer
I have purchased the Sennheiser Officer Runner for all of my staff because they absolutely love them and the battery last a very long time as long as they are charged at the end of the day. I purchased extra batteries just as a back up which is nice to be able to do so.
National Appraisal & Adjustment Service
Plymouth Meeting, PA
Service was really good - I received the battery when promised - you asked if I wanted more tootsie rolls - I GOT NO TOOTSIE ROLLS WITH MY ORDER SO I GUESS MY ANSWER IS YES I WANT TOOTSIE ROLLS THANKS SALLY
Columbus Consolidated Government
Fead Construction Law, PLC
South Burlington,, VT
Everything is fine!
Archambault Insurance, Inc.
The replacement battery arrived and the headset is now taking a full charge and working well. When I called to ask about the problem, everyone was very helpful. Thanks!
Food Bank of Contra Costa & Solano
Customer Service with a smile
Answered my questions, solved my problems. Not just this time but EVERY time.
Richard Biby INC
JOHN BRIDGE SONS INC
easy to pull out and replace they wer charged and ready to go. Not having any problems the system is running better now than it had been.
tri-county regional jail
Headset Battery Replacement
I recieved the replacement battery swiftly, in great condition and with comprehensible installation instructions. And the tootsie rolls were a nice touch!
LAFFERTYS HOME CENTER
The new batter has me back up and running for a full day at a time :)
My headset works well and is holding the charge.
Dentistry by Design
Replacement Battery for Sennheiser Wireless Headset
I replaced the battery and now my headset works great.
Kathleen T. Breckenridge
The new battery is working perfectly.
MIDWEST POWER SOURCE, LLC
It worked which is a good thing. Now everyone can hear me on my headset. My battery lasted 4 years which I heard was out of the norm.
TJ Abbington / Office Manager
love being clear as a bell. Thank yOU
Las Vegas, NV
Thank you for the great service!!
LPA Dental / DCC
Headsets.com - replacement battery
Of course the battery works just fine, but even better than that was the customer service provided by Headsets.com. You guys are the greatest. Send more tootsie rolls please...xoxoxo
Insurance Time of Bradenton
Awesome customer service. LOVE your products!
Chalet Dental Care
St Paul, MN
No more echo
One of our nurses began complaining of an echo in her Officerunner headset. I ordered a new batter, easily replaced the old one and Viola! No more echo!
OfficeRunner Headset Battery
Bon-Aire Industries, Inc.
Battery needed-no volume
Everything is working great now.
Kenton County Board of Education
Ft Wright, KY
Review on order for battery
Arrived very quickly. On a side note, your support is very helpful. Thank you and keep up the good work.
Kampgrounds of America
It was great to call and talk to your service rep. He knew exactly what the problem was. No more beeping in my ear!!! Thank You!! I love my Office Runner !!!!!
Cobblestone Construction Co
Battery lifespan or headset interaction seems poor
We placed 2 orders for 3 headsets each time and we are on our 2nd and 3rd battery replacements within about 2 years. We are unsure if the problems are exclusively with the batteries or with the headsets also since upon resetting the headsets the batteries work better for a period of time. Aside from the questionable battery lifespan / headset interaction the devices themselves have been fantastic!
Bayshore Home Health
thomas baste insurance agency
oklahoma city, OK
At the ready
Had a battery scare but headsets.com showed me I didn't need a new battery just yet. Purchased this spare for the inevitable occasion that I will need it.
so far we have no complaints. We have been satisfied with everything so far :)
It works great
The 1st headset that I received would not charge. I called Headsets.com, walked me thru a few steps to try resync the one that I had first received, but was dead. Headsets sent me a brand new one and this one works great.
Nancy Van Zee
Revival Animal Health
Orange City, IA
great customer service
Hospital Support Service
Replacement battery works great. Thank you for the prompt delivery.
Exactly as Stated
My Headset had lost the ability for me to be heard; others could hear me, but not vice versa. I call Headsets.com, spoke with "Shelby" and she diagnosed my problem immediately. When the new battery arrived, I followed the simple installation instructions, and I was fully back in business with a surprising bonus that even the clarity of conversation was substantially re-enhanced
Hale Sides, LLC
Excellent Customer Service -
Industrial Motor Service, Inc
Awesome product and service
Great support when I ordered the battery. Walked me through installing and getting it working.
Riolo Freddi & Associates
Awesome Service !!!
I can always count on "Headsets.com" to fill the order and have it delivered to me in such a short amount of time - Customer Service is "Outstanding"!!!
MWV Slatersville, LLC
thanks for battery support
I appreciated the shipping speed. My life nearly ends when I can't use my Office Runner!
Easy to replace
It was very easy to replace but the instructions almost get lost with all of the advertisement paper work... You have great customer service
customer service was excellent and battery came charged.
Schlagel Ins Inc
Arlington , WA
Wayne County Government
Genuine Replacement Battery for Sennheiser Wireless Headsets
Fixed my problem the minute it was installed -- and, of course, charged fully.
Customer service was extraordinary! Delivery time was immediate and very much appreciated.
Vero Beach, FL
Easy to install
I received my headset as promised and it works perfectly.
Battery replacement needed
My battery wore out inside of 7 months this time, love the wireless phone, but battery life goes fast. I use my phone 8-10 hours a day, so maybe it's too much for it? Great phone and great service team. They always take care of my and delivery is usually w/in 48 hrs! Thanks much for great service.
Quality Life Insurance Serices, Inc.
Thank you so much for your service.
Law Office of Kathleen M. Loyer
San Clemente, CA
As Always your service is great.
Crown Consulting/Baruch Agency
Franklin square, NY
Didn't even know there was a battery in the headset! Thanks for taking the time and solving the problem. have to keep my operator happy, she's the best! thank you for all your help.
Western Surgical Group
thank you for sending the replacement battery with no charge. We received it last week and it's been working great. However, I'm surprised the original battery only last less than a year and a half. I hope this one lasts longer than that. Overall I have great experience with your company and the service is excellent.
Dr. Kirk Barber Prof Corp
It is working fine with the replacement battery, but we should make sure that your phone system is compatible with the the Runner.
MD School for the Deaf
I am still having the same problem with my head set. the ear piece is still cutting in and out
Dr allan Kurtz
woodland hills, CA
Service was great as always
Harry J histen APC
Exceptional! Exceeded expectations with prompt service. Thank you.
Rep was very helpful and replacement quickly. Awesome Job!
Charlotte Heart and Vascular Institute
Port Charlotte, FL
great services as always!
Lock Search Group
Customer Service Rep.
Thank you so much, they are all working great now.
First National Bank
Everything owrked out great! The only thing now is that I cannot chage the headband with the speaker part attached. I have to detach the two pieces and charge the peaker part with the battery separately. It doesn't charge together. I don't know whats wrong as it use to charge all together.
DLNR - State Parks
as long as I can work with Jenny Noyola I will be a customer. She is unbelievable.
Delphia Consulting LLC
SPARE BATTERY FOR SENNHEISER OFFICERUNNER
HAVE NOT HAD TIME TO INSTALL YET.
ASSET ADVISORY SERVICES, INC.
Corrected our problem quickly and accurately!!! Thank you so much!!!
Arbor View Family Medicine, Inc.
thanks for sending the batteries so quickly. We even had another user battery go out after the order arrived and it was great to be able to say .. here you go.. thanks!
Bervar & Jones
Love it! My only disappointment is that the busy light isn't compatible with my Cisco phone and hook switch. I really wish there was something I could use to make people aware I am on the phone. I have a lot of people coming in and out of my office and they often start to talk to me, not knowing I'm on the phone.
Love them Love them is all I can say I can work so much faster, better with the headset on. Do not know how I can work without it on....PS thanks for the Toosie Rolls
white water adevnturers
My headset seems to be charging now ok so will wait and see if I have trouble before installing new battery. I think that is ok. Will call when ready to I all new one. Will need it eventually.
Confidential tax Service
Everything is fine, your service is incredible
The Insurance Exchange, Inc.
Solved the problem, quickly and easily. Thank you!
hard to install, I had to call tech twice.
Carl Daywood, Realtors
I can't really review a battery but I will say that the service at Headsets is always top-notch! Thanks for all your help.
American Family Insurance
The problem I called about was inability to adjust volume. Brian noticed the set was old enough to require a new battery which he replaced for me at n/c without prompting. The vol issue was resolved also.
The Compounding Pharmacy
Perfect Service. Thank you.
Encino Plaza Surgical Center
New Battery for Office Runner
The new battery is working great. It had a full charge as soon as I put it in. I typically don't write reviews for anything but I have had my Office Runner Headset for over 2 years and I absolutely love it. I work 10-12 hour days and needed something wireless that would last that long and recharge fast. If you've been thinking about buying this headset, DO IT!!! It's awesome! AND Headsets.com has the best customer service ever!!! Everyone there has been super nice and helpful any time I have called.
dell and schaefer
Thanks for all of your help! Working like a charm.....I really appreciate your help...
Your customer service is fantastic. Your response to a problem we were having with a headset was terrific. Thank you.
Ralph Silvers Agency
Huntington Station, NY
Great products and excellent service. Thank you.
South Hackensack, NJ
Seems the original batteries had some malfunction from fully charged to dead in 5 min. And from showing dead to fully charged in 5 min. Problems seemed to have resolved themselves by installing these batteries....
Glad all we needed was a replacement battery for the headset :)
Prescott and Craig
I LOVE MY WIRELESS HEADSET. IT WORKS GREAT AND I CAN BE AWAY FROM MY DESK AND STILL ANSWER MY CALLS.
CITY OF CHESTER
Kevin Pena was great to deal with on the phone, very pleasant and awesome customer service!
Lock Search Group
Simple & Easy to do while eating Tootsie Rolls
Easily replaced, headset back to top notch performance, all while eating the multi-flavored tootsie rolls which were an upgrade over the plain jane ones received several years ago.
Perryman & Associates, Inc.
Easy to install charged quickly
Batteries arrived on time they were easy to install and charged quickly so our downtime was very minimal. Thanks for the tootsie rolls we fought over them..haha! Also love to biodegrade able packing peanuts we have had fun dissolve them...we are scientists!! Thanks again!
Works just fine. Took some time to fit the new one in, but successful!
Love the tootsie rolls!!! yummmm
Linda K. Kerata, D.D.S.
Middleburg hts, OH
Great customer service and the order was shipped immediately upon placing the order.
Excellent customer service...friendly and fast!
We received the batteries and they solved the problem with both head sets. Thank you for your promptness.
Oh, thank you for the tootsie rolls too.
Marco Steel & Aluminum Inc.
Well I guess my headset not working and me having to call in was a blessing. I had my settings wrong and now my battery doesn't run down, so I don't have to have the new battery. But now we have a spare just in case we d! Always a pleasure calling your company!
Morganton Internal Medicine
This order was for batteries. The order was handled wonderful as always.
Raleigh , NC
We are having issues with our office runner, I called and explained and our csr was nice enough to send us a warranty battery. However this did not fix the problem. I called back and he was nice enough to send us the whole item replacement.
All American Air Conditioning
LAKE HAVASU CITY, AZ
GREAT SERVICE & TOOTSIE ROLLS COULDN'T HAVE COME AT A BETTER TIME. NO LUNCH AND WORKED THROUGH SUPPER. SERVICE & TREATS WERE WONDERFUL
Corporation Sault Ste. Marie
Sault Ste. Marie, ON
Sennheiser Wireless Headsets
the Sennheiser Wireless Headset never did charge. Paid big bucks to get a product that did not work. I think the battery connection needs re-designed. too hard to connect or reset the battery.
Abbott Medical Optics
Tipp City, OH
Ordering, receiving, installing, using - all great! Thanks so much. Love those Tootsie Rolls.
applied controls, inc
I was instructed to try a replacement battery instead of ordering a new headset and was very pleased that they did not try to upsell me on the new headset. It is working well again and I really appreciate that!
Great customer service
SUPERIOR PIPE & SUPPLY
Las Vegas, NV
"YOU GUYS ROCK"
Loved the tootsie rolls. The battery arrived quickly and wasn't as difficult to install as the remarks might have led you to believe. Love my headset and wouldn't be without it.....no more neck aches.
Mary Jo Byrd
As always it is a pleasure to do business with your company.
TGG Inc. dba KFC
some extra Tootsie Rolls .... LOL
No bad comments is all good with your product, make every conversation better and easy to do our job having our hand free. About if I Want some extra Tootsie Rolls? of cure bring it on..... LOL
YOU HAVE "ALWAYS" EXTENDED PROFESSIONAL,COURTEOUS & FRIENDLY SERVICE, GREAT COMPANY TO DEAL WITH
STARK CARPET CORP.
Office Runner Spare Battery
Was delivered so quick and charged up like a flash. It was so easy and painless to install.
Boston , MA
My headset is operating perfectly with my new battery! No charge issues and I am able to use it all day without needing to recharge it. I was very pleased with my whole experience and would recommend you to any and everyone!
Your company is the best I've ever dealt with. Such kind, patient employees because technology is not my "strong point"! Your equipment is awesome & I love it. Kim Wilde, Bookkeeper @ William Blount High School
William Blount High School
wonderful company to work with and a wonderful product.
Alan A Newman DC
Mount Vernon, OH
This battery really charged me up!
battery is dead
headsets dot com rescued me
check out me, hands free
The new battery fixed the problem, the headset is like brand new again. Your service & products are excellent; keep up the good work. Oh yeah, the tootsie rolls are a nice touch, thank you.
Tedd Cycle, Inc
Broken Arrow, OK
This was exactly what I needed to bring my expense headset back to ive
Coconut Creek, FL
Great Customer Servioe
TMPN Pediatrics MB
Manhattan Beach, CA
my headset is working perfect! thank you so much and yes I would like more tootsie rolls!
TOTAL REALTY ASSOCIATES
Battery fit great and arrived within just days of placing the order
Josph Vaughan, DDS
Ronceverte , WV
Thank you so much for your quick shipment of the headset battery. My headset is working fine now.
Ferguson, Rawls & Raines, P.C.
MY REP HELPED ME TROUBLE SHOOT BEFORE WE REALIZED IT WAS A BAD BATTERY. IT CAME VERY FAST AND HAD US BACK AND RUNNING IN NO TIME.
ABC TERMITE & PEST CONTROL INC.
Fixed the problem that the CS agent properly identified.
Thank you for the great service, but I'm not sure my headset is 100%. I get complaints that my caller can't hear me loud enough and then when I turn up the volume on the base unit, there's echo in my ear. Luckily, this doesn't happen too often. Button is in the "A" position on the base unit. I love this headset and really have come to depend on being hands free! Any advise on my issue would be appreciated, thanks!
PS: headset is always left on charger when not being used. "4" is because of this, but still very happy with product!
Laurie Maxwell Travel, LLC
Woodland Park, CO
I was most impressed with how fast the product came since I needed it badly. thank you! and yes, send tootsie rolls! lol..
Mount Shasta, CA
I actually called customer service for support more than once. The first support rep did not try to sell me something immediately, but worked with me on diagnostics to find the root cause of the problem. She could have sold me a new microphone for about $150 or a battery for $30. It turns out that the new battery has fixed the problem. When I call for support I expect the support rep to help we fix my problem and not sell me something I don't need. They is exactly what they did. I would recommend Headsets.com to others.
River Forest, IL
Now that I have replaced the battery, my headset is no longer beeping!! :) Thank you for the great directions along with the battery. That made replacement very easy!
Battle Creek, MI
This headset have been excellent. Iam able to move around the office without any restrictions, sound is very Eleenclear
Anna Marie Spargo
Process Measurement Co
Really love that they have remained consistant with the battery over the years! One fits all.
Programmed Ins Brokers
Great online support
The replacement battery arrived quickly - a little challenging to get the small connections in place. Also had to go online to find out how to take off the headband to get to the battery (it wasn't on the instructions)
Dr. Hamish Hwang
Vernon, , BC
All is good!
Perfect diagnosis. Back to full all day use without a charge!
After doing a couple trouble shooting efforts it was determined a battery may be the fix. This battery fixed the problem with our headset losing power
Cottonwood Medical Center, Ltd
Casa Grande, AZ
Love my headset
Great service and great customer service!
Very fast service and good service reps on the phone!
West MI Oral Surgery
John A Boyd Insurance Agency
This product is comfortable and provides high quality voice audibility.
medical device recruiters inc
Fort Lauderdale, FL
Easy instructions came with the product. I replaced the battery and headset works perfectly now.
El Segundo, CA
Replacement battery did not work. Headsets ended up sending me a new charger box and headset. All is working now. I sent back the one that could not hold a charge. Thanks
ARC Document Solutions
Walnut Creek, CA
Continental Business Credit
Woodland Hills, CA
The replacement battery is installed and battery drain issue resolved.
Las Vegas, NV
Spare Battery for Sennheiser OfficeRunner, P/N 504374
I have used the battery and it appears fine. I think my headset is failing because sometimes it just cuts out and I can't hear a dial tone or a very faint one. Can I replace just the headset?
Design/Kitchen and Bath Center
Love the Tootsie Rolls
I loved everything about ordering my replacement battery -- from the ease of your website to the box and sticker that reminded me that it was packaged with love to the Tootsie Rolls. I would have liked instructions on how to disassemble my headset to actually install the battery. Had to look online for that info.
Albany County Convention & Visitors Bureau
The battery did not fix the problem. I spoke with another rep a few days later, and yesterday I received a whole new headset plus the cube. All is working well, thank you for standing by the product I purchased.
City of Springfield, Mo
It was great. I was up and running in no time.
J H Financial
Huntington Beach, CA
As of now the product is working well and I love it
Springfield , PA
Thank you for sending the replacement batteries so quickly.
Department of Child Services
The instructions for installation aren't clear to me so I will probably have to call and get someone to walk me through it.
The battery was simple to install. It arrived in two days and was packaged very well.
Red Oak, , IA
Great Customer Service!
It's a battery and I just installed it today--what can I say? I can say that the young woman who talked me through the install process was wonderful. She patiently talked me through the entire process until I had the access door back on my headset and the set back on its charging stand. I would definitely recommend Headsets.com for its customer service.
Really simple and easy
I called because one of our Sennheiser Wireless Headsets for sounding the low battery tone when we had just finished charging. I used live chat, and the representative made ordering a replacement simple and easy. She even applied my $10 discount that I didn't even remember I had coming! It couldn't have been any simpler.
Dynamic Color Solutions, Inc.
Contact Center Manager
Service is excellent as always.
Thank you for the great service you provide.
Cinfed Credit Union
Thanks for the battery replacement
So the reason I contacted Headsets was to look for a different headset. The Sennheiser has always been a problem since original purchase. I put the new batteries in, charged, then synced. The headset worked fine the first day. Then it began the old routine of disconnecting base from headset. That requires I shut the unit down completely and then resync. Multiple times in a day just doesn't make sense. I'm not sure I am any better off than previously. But thanks for the batteries. The support staff was helpful.
Hullen Accountancy LLP
Product arrived quickly removing and adding the new battey was difficult. Me and my co-worker spent more time than I would like installing that battery and now that I have it installed the battery case does not want to stay closed. I don't know if there's anything more you can do but thats my feedback. Your Customer Service agents and delivery were great I only had problem with the installation
Battery for Sennheiser Wireless Headset
We had ordered (2) new headsets to see how the reps like them as opposed to the older models we have. The two reps who use them - love them. The order we placed was an issue with the battery that came with the new unit .. had to be replaced, the rep I spoke to on the phone (I think it was Bren) advised you would ship this out at n/c to us. As usual your customer service is excellent - whether we contact you with a question or an issue - resolution is always quick and professional - thanks for all you do.
Akron , OH
Tiny to install...but worked like a charm! Love using the headsets and I must use 2 for the two phones I answer.
couldn't ask for better!!!
ACO Polymer Products, Inc.
Casa Grande, AZ
Just the battery....100% reliable equipment!
We have had our headsets since 2010. The problem we were having was definitely the battery. And I have to say, it has been the only problem. Our headsets are wonderful! Thank you for such an awesome product, and awesome service!
Sherre Reese Hebert
Terry Wofford State Farm Insurance Agcy Inc
Fast, efficient service.
The customer service rep. was very polite and helpful.
METRIC & MULTISTANDARD COMP. CORP.
Office Runner and replacement battery
I absolutely love my Office Runner. It allows me the freedom I need to get around the office. It's light weight and comfortable. I just replaced the battery. It was an easy install and a quick charge to get it going. The only thing I would change would be to have the ringtone in the earpiece. Two thumbs up!
Alro Steel Inc.
New battery working great...much more efficient
ejs and assoc
The battery was a little tricky to replace, but once installed it worked great.
Fairfield Medical Associates LLC
GREAT SERVICE! VERY SPEEDY RESPONSE. REALLY APPRECIATE THE QUICK ACTION. I LITERALLY GET A PAIN IN THE NECK IF I HAVE TO USE THE HANDSET. NEED MORE TOOTSIE ROLLS!
B&G DELIVERY SYSTEM
fast delivery and love the tootsie rolls!
Third Judicial District
The genuine replacement batteries do not hold a decent charge. I put on my headset at about 7:30 and before 10:00 I have to put it back on the charger because it has used all its power. After recharging for about 1 1/2 to 2 hours, it will then last until I go to lunch at 1 p.m. while I have lunch it charges again for about an hour and it then only last until about 3:30. I don't know if the other s that I bought batteries are having the same problems but this is as bad as it was before I got the new battery. Besides that I was on vacation and it sat on the charger the entire time I was gone.
University Club of Chicago
My headset seems to be holding a charge now so I'm happy!! With as much time as I spend on the phone in the course of my job using a handset is extremely inconvenient.
Serna Insurance Agency
The sales lady was very nice and helpful. The item shipped quickly. When I followed up with how to install them, the lady who answered was awesome. Thanks for all your help. We will recommend you to everyone.
Outland Insurance Agency, Inc.
Upper Sandusky, OH
I like working with your company, because you don't over sell me on things like bateries. You are always polite and helpful. Thank you!
The new battery made a big difference in my headset. I love my headset - would be lost without it!
As always, the assistance is promt, professional and friendly. Our batteries even arrived a day earlier than scheduled and we love the Tootsie Rolls!
West Orange Insurance Agency
Winter Garden, FL
Spare Battery for Sennheiser OfficeRunner, P/N 504374
This is the first time I have had to replace a battery for any or our Office Runners.
Great Customer Service
Absolutely the best customer service, very helpful, prompt and you gotta love the candies that come with the shipment. Ordered the batteries one day and got them the next morning!!!!
Stefanson Lee Romaniuk
Katie is amazing. We never knew about the batteries and that solved our issue.
Fantastic service. I don't eat taffy but it was still a nice surprise. Possibly instead, you can put in healthy alternative such as the snacks found at urban remedy.
booz allen hamilton
When I started having problems with my battery. I called in and it was so simple. The rep was awesome and very friendly. I was also shocked how fast I received the replacement. Awesome A+++
Battery works. What
it works good
Rosa Maria Garcia
Tucson , AZ
The girl in customer service was extremely helpful!!!!!!!!!!
Vero Beach, FL
I am very please with the srvice Headset.com provided. The customer service Rep was a pleasure to deal with.
Northeast Building Products
Thanks for the heads up!
I really appreciated the reminder email to order these so when the user contacts me for a replacement, I will have it on hand. Great service. Thanks!
Clean Power Finance
San Francisco, CA
Headsets.com is awesome
I called headsets.com customer service to ask about why my headset battery was not charging. headsets.com shipped me a complimentary replacement battery. Why would anyone buy headsets anywhere else?
Alcala Consulting, Inc.
YOUR TECH HELP PERSON WAS OF NO USE TO ME. HE TOLD ME I HAD TO SEND THE HEADSET IN TO HAVE THE BATTERY REPLACED. I PULLED YOUR SERVICE MANUAL UP ON LINE AND FIGURED OUT HOW TO REMOVED THE BATTERY MYSFELF. POOR SERVICE.
STATE FARM INSURANCE
Battery Replacement Solved Problem! Sennheiser Office Runner
Thank you Bren for your excellent customer service. We have used the Office Runner wireless headsets for just over two years and we love them!The new battery solved our problem of the microphone not holding a charge and also allowing us to hear more clearly! (this was after two years of 24/7 use)
We received the items very quickly and I can't say enough about the excellent customer service.
Red Hawk Casino
Superb Customer Service!
I recently called customer service with an issue with my Officerunner headset and was immediately given competent troubleshooting assistance. It was determined that I needed a new battery and one was overnighted since I use my headset for transcription as well as telephone answering. I was quickly back in business. Thanks very much!!!
Law Offices of Michael J. Schneider, PC
You guys do an absolutely fantastic job. It's clear customer service is a priority in your organization. Bren was excellent, did more than she had to...exceeded my expectations. Which, I've almost come to expect from you guys as it's happened more than once now. Thank you!
Battery Replacement on my OfficeRunner
Excellent service. I even got the battery earlier than promised. Good Company!
Ahearn Equipment, Inc
Called to see if they could replace my battery under warranty as it was not charging to full. Spoke with Dan who was fantastic; explained a reboot would fix it, walked me through it, and it's all good. Great support.
San Francisco, CA
Your products are great and your service is outstanding. I highly recommend you to everyone I know who is looking for a headset.
Loved the Tootsie Rolls Mini's......got any more???
officerunner works great now
Exactly what I needed. And now my headset is back to lasting a full work day between charges.
Love the headsets. After 2 years of 8 hour days we needed to replace the batteries. These have been by far the best headsets we have used, and we have used all wireless sets.
Menomonee Falls, WI
This new battery is not lasting. I need a battery that will last at least 9-10 hours.
Quick & friendly service
My 10 month old Officerunner wasn't holding a charge so I called to purchase a replacement battery. I was told it was covered under warranty and they would ship a new battery with replacement instructions right out. It took longer to write this review than to call & get my issue resolved.
Excellent service and response for the battery replacement. They even took the time to make sure I was purchasing the correct one.
Anterra Energy Services, Inc.
Santa Paula, CA
Great service, thank you!
Battery got to me quickly and without fuss. Experience was very positive all around, thank you.
North Kingstown, RI
Headset is working great since we switched out the battery!
I have used your company on several occasions and have been satisfied every time. Your customer service people are knowledgeable. I have found them to be very helpful in explaining simple questions.
Stage Front Tickets, Inc.
OfficeRunner Replacement Battery
Very prompt and professional service. The transsaction was seemless and parts delivered as promised in good time.
Warranty Battery Replacement
My battery, less then 2 years old was no longer holding a charge. Support sent out a free replacement and the issue is resolved
Gig Harbor, WA