• FREE Same-Day Shipping when you order by 2:30pm PST
  • 60-Day Money-Back Guarantee
  • FREE Lifetime Product Support
  • Guaranteed Compatibility
  • Allows you the freedom to answer and end calls while you're away from your phone
  • Compatible with all wireless office headsets from Sennheiser
  • Invaluable if away from the desk for long periods of time
Answer and end calls while away from your desk with the push of a button. The ORL 12 is compatible with all wireless office headsets from Sennheiser.
Manufacturer Sennheiser
Catalog Number 1261
Type Wireless
Wearing Style Not Applicable
Max Range / Cord Length Not Applicable
Connector Type (view connectors) Not Applicable
Weight 3 oz.
Compatibility Not Applicable
Microphone Not Applicable
Earpiece Not Applicable
Color Black
Special Technologies Programmable ring detection
Warranty 3 Year Warranty
Battery Life Not Applicable
Reversible Not Applicable
Handset Lifter Compatible Not Applicable
Busy Light Not Applicable
Quick Disconnect Not Applicable
DC Adapter Compatible Not Applicable
Digital Encryption Not Applicable
What's in the box? Sennheiser ORL12 Automated Handset Lifter, Ring Detector Cord, Extra Long Ring Detector Cord, Extender Bar, ACC Cable, Tape

Average Customer rating for this item:
(193 Reviews)

Do you use this product? Write a Review!
Sort by
I love it.
customer image Mary Ellen COLLINS
GK Services
Sennheiser ORL 12™ Handset Lifter
My handset lifter stopped working & I called to see if it was still under warranty, which to my delight it still was. We verified that it was the lifter that wasn't working and within 3 days I had a new one installed. Awesome customer service!
customer image Nikki Bishop
Flathead City-County Health Department
Kalispell, MT
First time ordering for my boss ,service was terrific thank you.
customer image Herrera Yani
Torrance Memorial Physician Network Peds
Manhattan Beach, CA
Hanset Lifter
The sales rep was great. Very helpful and efficient but did not send my receipt.
customer image Tamara Yuill
Schoold District 61 Greater Victoria
Victoria, BC
Handset lifter
Great service
customer image Yeni Chacon
Spine Center and Orthopedic Rehab
Englewood, NJ
Too, too slow
It does not lift up the receiver fast like my CS50
customer image Darlene Roloson
River Heights School
Caledonia, ON
Handset lifter/headset
customer image Jessica DeShaw
RG Insurance
Baxter, MN
Wonderful handset lifter
This works very well for being able to use your headset away from your desk.
customer image Tiffany Miller
Schmidt Security Pro
Mansfield, OH
customer image Kilmer Gloria
Farjers Insurance
Ventura, CA
Office Runner Handset Lifter
So far the lifter is working great. There is a slight pause after you hit the button on the headset that I did not have with my old Plantronics headset.
customer image Alyson Altman
Charlotte, NC
Sennheiser Lifter
This one is working great. I was supposed to received a return label to send back the bad one. I didn't get it.
customer image Susan Thompson
Partners in Allergy and Asthma Care
Valrico, FL
customer image Lisa Martinez
Riverside Unified School District
Riverside, CA
Handset Lifter
This is should be a simple setup but I tested it and when I moved it to the actual user's phone the handset lifter stopped working...it was fresh out of the box? It unded up working after I swapped the ends of the coneection cable and held the p1 & p2 button...
customer image Scott Roby
Luther King Capital Management
Fort Worth, TX
I love my handset lifter! I guess I just wore the poor thing out. I use it each day here at work. It is the best thing since sliced bread I think!. Thanks for the great service too!
customer image GARY NISSLEY
My handset lifter
It's great and was very easy hookup!
customer image Chelsey Malek
Germania Insurance
Brenham, TX
Great Job!
Love it!
customer image Kathleen Cox
Harbor Foot & Ankle Clinic
Aberdeen, WA
Sennheiser ORL12 Handset Lifter
This lifter is the perfect companion for the OfficeRunner wireless headset system. I pick up my headset and the lifter automatically connects the call. If I am away from my desk and am wearing the headset, the lifter lets me know I have a call so I can choose to answer it from down the hall.
customer image Terry Green
CrossCountry Mortgage
Love this lifter. Was simple to install, works great. So convenient!
customer image Andy Cohen
Los Angeles, CA
up and running in 5 min...
I replaced my Plantronics HL-10 with a Sennheiser HSL-10 in 5 min and it was a direct fit replacement - just glue it in place where the HL-10 fits and it works even better - the P1-P2 switch allows the height to be adjusted easily. One wrinkle is the Microsoft Lync "cycles" the headset and hangs up any call when you join a lync meeting - so it's best to join the lync meeting first and then wither call in or have lync call you on the line - likely this will get fixed by Microsoft or Sennheiser with firmware later than version 114 - but for now, pay close attention to how Microsoft Lync accesses the device when you are not expecting it... otherwise, 100% score.
customer image Patrick
Boston, MA
the new lifter works great! i appreciate your product. It is a big help to me.
customer image Mike Rowland
Barnhart Crane & Rigging Co.
Kingsport, TN
Bren Slater
Awesome. This is how Customer Service should work. Quick, easy, friendly.
customer image Jerry Bichsel
Bichsel Healthcare Consulting LLC
Thanks for your great service!
No problem
customer image Mark Timler
Polymer Specialties Inc.
South Bend, IN
customer image
El Paso EyeCenter
El Paso, TX
Handset Lifter
The tech that help me with this was great he new exactly what I needed
customer image Martinez Joe
Cakebread Cellars
Rutherford, CA
customer image Meghan Beelen
Dublin, OH
customer image Meghan Beelen
Dublin, OH
Customer service
Customer service was very pleasant and cordial. Even though I was ready to send back the product. I got the answer I was looking for online rather than on the phone but again, service was great. Thanks for the candy.
customer image Gabriela McVay
San Lorenzo Unified School District
San Lorenzo, CA
Sennheiser ORL 12™ Handset Lifter
customer image Mark Lawson
Salient Federal Soultions
Birmingham, AL
Your customer service team members are the BEST! I only wish I need to order more headsets!!!
customer image Sabrina Day
American River Dental
Rancho Cordova, CA
Does not work on a Shoretel phone - cannot reach the handset
customer image Brenda Boone
Lakewood, CO
Handset Lifter
Wish I had ordered this with my headset, it is a great tool. I can be anywhere in our office and answer my phone. The unit works fantastic.
customer image Rodney Whetsell Jr
Beaverton, OR
Always excellent customer service!
customer image Susan Jeannotte
Essex County OB/GYN Assoc., Inc
Beverly, MA
it throws the phone sometimes..
customer image Brenette Hinmon
Accomack -Northampton Planning Commission
Accomack, VA
I absolutely love my headset even more know!
customer image Sara Luna
Hutto Family Eye Care
Hutto, TX
customer image Nelson Flowers
Tuthill Vacuum & Blower Systems
Springfield, MO
I love this lifter
customer image Chanelle Wanner
All Financial Services, LLC
Owings Mills, MD
customer image Steven Adkins
Appalachian Regional Coition is n Homelessness
Johnson City, TN
Headset Lifter
The lifter is a SAVE, love it. My only issue is with the headset itself. I put it on about 8am and by 12 I have to charge. According to the info the charge time is much longer, tried to call someone but they just put u on hold don't have time to hold on.
customer image PAMELA CASSIDY
Replacement of Handset Lifter
Works great. The whole process was awesome! I really am happy with your products, customer service and follow up....thanks so much!
customer image Maureen Conran
Colonial Life
Overland Park, KS
The supervisor using the lifter is completely satisfied with its performance.
customer image Georgia Moreland
AAA Missouri
St. Louis, MO
Get this also!!
Clear, easy to follow directions make installation a breeze--Unit works great and is really a necissity with the headset--it is recommended in the brochures/website, but makes the headset much more efficient
customer image
Graham Family Dentistry, Inc.
Great service
customer image Mary Davenport
SDSU College of Nursing
Brookings, , SD
Customer service ladies love this feature.
customer image Scott Beaudoin
Greenstar Plant Products
Cambridge, ON
I so appreciate the wonderful customer service and support for Headsets.com.

Truly a Customer Driven company and people!!!
customer image Maureen Conran
Overland Park, KS
Headset & Handset Lifter
Like it a lot they are so helpful to conduct business while on the phone
customer image Yvonne Tilley
Superior Abatement Services, Inc.
San Diego, CA
Tricky but Great
Had a few installation kinks, but customer service was more than helpful in getting things worked out for me. Customer Service is more than outstanding.
customer image Suzette Stahl
Olive Oil Source
Santa Maria, CA
Sennheiser ORL12 Wireless headset system...
Great system... but I was very disappointed that the connection Cables are not long enough for a neat installation. I will have to have cables made to work for me,
customer image Patrick Callan
Fleet Maintenance of TX
Austin, TX
Double Duty
Received the handset lifter to work with the Sennheiser Office Runner. Easy to install and works great. Love the way the Office Runner lets me switch between phone and computer mode!
customer image Michael Gebhart
I needed to call for help, the lift lever came with vague instructions.
customer image Craig Powell
511 rideshare
Oakland, CA
Headset Lifter Review
Our Nortel Network phone have the headset feature built into the phones. I found this to be a lot easier to setup. Since I am not away from my phone that often I will definitely be returning the headset lifter.
customer image Robert Ellison
Commonwealth Financial Network
Lynnfield, MA
handset lifter
Works Great
customer image Tina Coffman
Stafford-Smith, Inc.
Lansing, MI
very good support
customer image Gerd Stanszus
Innov Health Renewal Center
Anchorage, AK
Thank you for the great customer service!!
customer image Linda Jensen
LPA Dental / DCC
Lethbridge, AB
easy, quick installation
This product was extremely easy to install and works perfectly for my needs
customer image Rosalee Victorian-White
Transportation & Land Management Agency
Riverside, CA
All good! already sent comments to Mike and Julie
customer image Warren Shwe
CLA Financial Advisors
Northbrook, IL
customer image Debbie Hogan
Hilton Lisle/Naperville
Lisle, IL
Love This Headset
The sound quality is great. Go ahead and order the handset lifter. You will want it when you get the headset. Wish I hadn't waited so long.
customer image Susan
Roswell Masonry, Inc.
Canton, GA
Works Great
This handset lifter was very easy to use & set-up on my phone.
customer image Nancy Kwiatkowski
Infectious Disease Specialists of SE WI, SC
Brookfield, WI
Review for Handlifter
Have had issues with the handset lifter falling off the phone after being lifted. Even when the phone is lowered, it still falls sometimes.
Overall a good product but just need to work out the kinks
customer image Michelle Williams
Bugatchi Uomo
Boca Raton, FL
I love headsets.com. So accommodating. So friendly when help is needed.
customer image Fraize Susan
Infinity Consulting Services, Inc.
Carmel, IN
So far, so good with the lifter too!
I've been using the headset for a week and cannot imagine using it without the lifter. It allows me greater freedom and mobility to move about the office
customer image Margie Barnett
Kevin J Palmer & Company, Inc
Visalia, CA
Does not work my current phone. I will be sending back.
customer image
Overall we are very happy with their performance. We did have a few minor issues but they were under warranty and Headsets.com was quick to remedy the situations.
customer image Pat Abbe
AG Systems Inc
Lovely Lifter
The lifter is awesome! I definitely had issues in the beginning as far as setup & getting the adhesive to stick to my phone went. Called headsets.com about my setup issues and Jeff was able to walk me through it start to finish - which was awesome. You know, with a staff like you guys, you could sell water to an ocean and it would come back for more. Thanks for the outstanding customer service!
customer image Janay Wise
Dream Design Builders
San Diego, CA
Works okay
The device can't tell the difference between the external call ringer and the internal call ringer. I only answer internal calls, but my phone rings for both as I need to be able to pick up external calls if necessary. Makes it a little bit annoying to wear the headset when i'm getting "ding ding ding" every time a call comes in. Otherwise it works great.
customer image Paul Heald
Lacey, WA
Great service..Quick responce
customer image Efrain Jimenez
Kosh Ophthalmic
Pompano Beach, FL
Works great!! Please see my headset review for further comments. Phyllis
customer image Phyllis Pestka
Evanston Township H.S. Dist. 202
Evanston, IL
Good Product
I am actually on my second lifter. I had the first one for two years, unfortunately at about 1 1/2 years it started to not work properly. It turned out that the motor went bad. I should not have waited until it was two years old to call about it so it would have been covered under the warranty. Anyway, I replaced it with another and hopefully I get more years out of this one. When it is working properly, I really do like it. Makes leaving my desk very convenient.
customer image Susan Gatto
Gallus Inc.
Philadelphia, PA
customer image Larson Glenda
Larson Financial Group
Seattle, WA
you guys are the best!
customer image Dawn Dorsey
Canova Moving & Storage
Fairfield, CA
Rises to the challenge
This lifter can be set to any height necessary to gain a connection. Once set you can usually forget it.

There is a blue light that flashes and it used to beep in the user's ear, but Headsets.com talked us through stopping that.
customer image Ron Bolander
AUL Corporation
Napa, CA
Replacement Part/Product Reset
Getting the part replaced was easy and then I had issues with the button on my headset answering calls and hanging up. I called back and was able to get help resetting the headset and it works great now! Thanks so much! You guys have great customer service!
customer image Angela Glaeske
Christian Family Counseling
Germantown, WI
New Lifter
Service was excellent as always. Thank you!
customer image Suzanne Gillette
Coastal Eye Care, PA
Ellsworth, ME
customer image Rick Novak
ACF Environmental
North Chesterfield, VA
Doesn't quite fit the base of my phone so the handset tilts I had to use the velcro sticks to straighten it out
customer image Tana Gullatte
Dayton Public Schools
Dayton, OH
customer image MARK WHITACRE
Makes an extremely loud noise every time it lifts.
customer image Aundrea Mills
Precision Medical Products
Loomis, CA
love the 2 rings notify
Really easy to use and setup.
Need better instructions, I found help on youtube.
customer image Rickie Street
Crossroads Outdoor
Eaton Rapids, MI
customer image
My employee that received the headset loves it. She was able to hook it up herself, and loves the freedom and clarity of the calls.
customer image Betsee Lawson
Medford Foot & Ankle Clinic
Medford, OR
Amazing Staff!!!!!
I have never experienced the amazing support that this company offers anywhere else or with anyone else. The staff are absolutely number one and the service is unbelievable.
customer image Michelle Kelly
City of Sault Ste. Marie
Onta, ON
Handset lifter
I had to install one of these on my Mitel phone to use the Office Runner unit even though I wasn't using one with my Plantronics unit. Not sure why??
customer image Corey MacKnight
City of Winchester
Winchester, VA
Love my headset!!!! Can't do without it!!!!
customer image Anna Brown
Hillcrest Memorial Park & Mortuary
Bakersfield, CA
I love it
I can't image my job without this product. We have been using them for quite some time now and we all love our headsets and lifters.
customer image Bonnie Reighard
First National Bank
Fairfield, IA
Office Runner
Office Runner is a big improvement over the Plantronics headset I had been using. 1)Sounds much better with more types of cell phones, 2)A more comfortable headset, 3) Last 12 hours while Plantronics needed a recharge in 2 hours, 4) Looks WAY cooler than Plantronics on the desk, 5) Allows me to use the headset on Skype calls-couldn't do that with Plantronics, 6) Price is about the same as Plantronics with far more value. -(Sure glad you sent that Office Runner direct mail piece other wise I would never have known!)
customer image Larry Bilotta
Life Discoveries Inc
Neenah, WI
customer image Robert Warja
Marquette Bank
Orland Park, IL
it appears to work well
The phone system still isn't working properly (my fault) so I can't give it a complete review.
customer image Diane Toepper
Works great.
customer image Julie Carlisle
Enterprise Holdings
Lombard, IL
?? my title is purchasing, not sure what you
I am very happy with all of the service I have received from Headsets.com
customer image JAMIE HELLAND
It took two tries to obtain correct placement of lifter on the phone. once this was acheived, the lifter seemed very sturdy and durable. Much more sturdy than my previous lifter from a different manufacturer. I am very pleased with this product
customer image Anna Kleinschmidt
Lexington, TX
Works great!
customer image Lisa Ferguson
Tsurumi America
Glendale Heights, IL
Head set evaluation
I had an older head set and the new generation ear set is wonderful. Thanks. I love it.
customer image Michael Ina
Arguello Pet Hospital
San Francisco, CA
customer image Dennis Laverentz
Bestway Inc
Hiawatha, KS
Very easy to install and use
customer image Wendy Adams
Schanzenbach consulting
Dillsburg, PA
Thank you!
customer image Brian powley
Paradise Valley, AZ
Sennheiser ORL 12 handset lifter
it was easy to set up and works well. It is quieter then the handset lifter I had before, that has taken some time to get use to.
customer image Brenda Mink
Motionworks Industrial Safety
Chickasha, OK
Automated Handset lifter
Doesnt work fantastic on my Panasonic ModelKX-DT343 as the handset has to be int the cradle fairly secure.
customer image Farrell Smith
ProVantage Insurance
The Lifter works well. It speed is a tad bid slower then the previous one used by Plantronics but I have adjusted to its function.
customer image Patricia Mollick
Career Counseling & Consultant
Long Beach, CA
it works perfect
I am so happy, that you all worked with us to purchase two sets. I have been telling my peers of what a great product this is.
customer image Veronica Elizondo
Fort Worth, TX
customer image Tish Conwell
Professionals Resource Network, Inc
Fernandina Beach, FL
Very pleased with the customer service I recieved
customer image Laurel Downer
Linda Holdredge & Associates CPA
Loveland, CO
Sennheiser Handset Lifter
This is an essential piece if you purchase the OfficeRunner headset! We purchased 1 headset with the lifter and 2 without and once we saw how wonderfully the lifter worked, we order for the other 2.
customer image Michelle c
Handset Lifter......one small thing.
I love that the lifter actually LIFTS, as well as returns the handset enough to disconnect the line. My last lifter never re-cradled completely. The only thing I have to say that I don't like, is that the sticky's to mount it are just not strong enough. It slips and slides all day long!
customer image Amy Starks
Wilson-Goodman Law Group
Gilbert, AZ
handset lifter
customer image Steve Harris
Trinity Orthopedics
Hurst, TX
Sennheiser handset lifter
The handset lifter was easier to set up and the one I had previously and it is more quite.
customer image Christopher Brents
Goldsboro, NC
Handset lifter-
This lifter works better than previous models I have had. Others either lifted too high or not enough. This one works well. Maybe a tad slow to respond, but otherwise, it is excellent.
customer image Jeff Johnson
Humboldt County
Winnemucca, NV
The overall experience is good. The issue I am having is recording the ring tone so that it will beep in my ear when the phone rings and I am away from my desk. The staff has been great in trying to assist me to make this feature work.
customer image Mary Pepides
Largay Travel
Waterbury, CT
I think that it is essential to have the lifter. I can now walk away and not miss a call.
customer image Richard Jasper
Opus Advisory Group, Llc
Purchase , NY
I hope my boss lets me keep it!!!!! I have gained so much freedom with the handset lifter. I have suggested that others in the Shapiro office get the same bundle and handset lifter and it appears that they will be purchasing at least a unit or two with the trade in offer that we used as well.
customer image Michelle Wittreich
Mark S. Frank Attorney at Law, LLC
Warrensville Heights, OH
Great looking headset lifter, but...
The lifter has an LED that comes on every few seconds and the headset beeps in the user's ear at the same time. It is not message waiting or another call. We have trained it to lift to the height we wanted and do not think it is associated with that.
customer image Ron Bolander
AUL Corporation
Napa, CA
Handset Lifter is horrible
The lifter does not work properly. The phone does not return back to its proper position no matter how often I reset it or prop up the phone. I was directed to watch a video to assist with set up and it was of little help. The lifter is useless if I can not be at my desk to return the phone properly.
customer image Tia Zavaras
Benson Kerrane Storz & Nelson, PC
Golden, CO
Front Desk
Thought the handset lifter was cool but took too long to lift the receiver
customer image Ann Wynboom
Gary R. Duven
Appleton,, WI
customer image Marty Coe
Coe Equipment, Inc.
Rochester, IL
Headset lifter
Again, great product. I am hoping that I get the great deal on this headset like I did just recently, because I plan on ordering another headset next month
customer image Ric Giles
Bayfront Open MRI/CT
Erie, PA
customer image mary stradtmann
susan f grammer attorney
east alton, IL
The handset lifter has been great. I can now walk to the next room where our printer is and get something & not feel like I have to RUN back to answer the phone.
customer image Kitty Strong
City of Champaign
customer image Lany Hartanto
Lancaster, CA
Product is terrific. The instructions are lacking. Need a bit more installation detail.
customer image Robert Spresser
Robert Spresser Ins. Agency Inc
Atwood, KS
Handset Lifter doesnt mount to current phone model
Unfortunately the ShoreTel 230 phone my current employer uses is an odd shape and the handset lifter cannot be mounted to it. (It has a half-moon shape to the base at the handset) So I don't want to give your product a poor rating, as I know it works, I used it at previous employer, just cannot use it here. :( I'll rate it as 50/50 and give you a 3. "Boo-hiss" on ShoreTel's part!!
customer image Nora Griffin
McLeod Software
Birmingham, AL
Lifter and headset combined
So far so good. I like the pleasant tone it plays in my ear when the phone rings. The strong magnet to hold it in place. Very easy set up. #1 Customer Service. And the tootsie rolls - a very nice touch!!
customer image Marney Bradley
Savannah, GA
Handset Lifter
Good product! Will order again for my co-workers.
customer image Rose Crandall
Bon-Aire Industries, Inc.
Boise, ID
Absolutely wonderful.
customer image Jan Billings
Blue Diamond Growers
Modesto, CA
Love my handset lifter..it truly is the best
customer image Polly Marty
Community Living Options
Pine City, MN
I've had my headset since July and it has worked well for me. Was surprised when the lift quit working; but within two days I had the new lift and all is well. The tootsie rolls are a nice added touch to your packaging.
customer image Claire Johnson
South Umpqua School District
Myrtle Creek, OR
Handset lifter
Great concept, however not all phones have a straight left side on the phone. Mine is curved. They did provide a longer lift stick but its not the proper fit for my type phone. I do however enjoy it. I wish though that if my phone did not hang up all the way it would give a warning or whenever the next call came in instead of me not hearing it at all and missing a call it would ring louder or just ring in general.Overall helpful to the headset package though
customer image Mellisa Carter
Enza Zaden - Logistics
Salinas, CA
Handset Lifter
Loving this product! Wouldn't order the Wireless Headset without it!
customer image Laurie Verheyden
Green Bay, WI
I love the product when it works.
customer image Lori Decelestino
Numax Inc.
New Windsor, NY
Decent Lifter, doesn
I like that this lifter recognizes your phone ringer (after you program it) and will ring just for your ringer. However, it doesn't recognize all of the ringers for my Cisco phone
customer image Mike Guthrie
Huron, SD
excellent works great
customer image brian leiterman
centralbeer dist.
rothschild, WI
The new lifter works perfect...thanks for your great service, and yes, would love more tootsie rolls :-)
customer image Jo Habib
Wailea Vacation Rentals, Inc.
Kihei, HI
Great Product!
We are really enjoying our Sennheiser ORL 12 Handset Lifter. We also have the OfficeRunner. These two items are literally saving my neck! Also, Bren has been fantastic!
customer image Jamie Scearce
Julie M. McCarron, DMD, PA
Key West, FL
So far, so good. Have only used the units for one day, easy setup, easy to use.
customer image Debbie Hogan
Hilton Lisle/Naperville
Lisle, IL
EH 69148
Man, it's great!
customer image Jack Sherman
Sherman Insurance Agency
Euclid, OH
Love It!
customer image Maria/Dan Goldsmith
Cardinal Construction Inc.
Pleasanton, CA
Defective replacement unit
Thank you for the excellent service. I took delivery of this replacement unit last week. It's tested working properly on a existing OfficeRunner station. Thank you for the prompt assistance, the cross ship return should be there soon if it hasn't delivered already.

customer image Edwin Chan
Silver Spring, MD
Well worth the cost
I bought this as an add on to the OfficeRunner Wireless Headset from Sennheiser. The staff loves it and answers the phone from all over the building. Much better than running for the phone when they are at the copier. Well worth the $. Tech support helped set it up in mins.
customer image Michael Welsh
Cornerstone Family Counseling
Manhattan, KS
customer service specialist
our phone system is programmed w/a headset button, therefore we do not have to pick up the receiver and place on our desk to answer call so this product is not needed in our agency
customer image lisa dougherty
levy insurance agency llc
broomall, PA
handset lifter
it would work well if my phone was not wall mounted. I had to try to tape my handset to the lifter to make it work in a vertical position. I had to take it off the phone. I'm sure it operates well on a desk mounted phone.
customer image mike larsen jr
windsor electric co., inc.
owings mills, MD
Sennheiser ORL12 Handset Lifter for Sennheiser Wireless Head
We purchased this in conjunction with the OfficeRunner Wireless Headset System. My agent loves it.
customer image Paula Preti
Uniglobe Accent Travel
Peachtree City, GA
customer image Kara Schoepfer
United Suppliers, Inc.
Ames, IA
I like being able to answer phone by the push of a button, instead of running back to my desk to lift the receiver.
customer image Dawn Ward
Macomb Neurology Associates
Warren, MI
best ever I have used one for many years, but the new one is better and improved, works better, great product, and even better support, they are just great, can not be without my headset
customer image robert reisor
r&r real estate
el cajon, CA
Outstanding product--works flawlessly. Directions are vague, generic, and in some cases contradictory--be prepared to try different configurations until it works. Once it does, you'll be pleased. And it wasn't free--I ordered it after I installed the OfficeRunner--it was close to $100 for the lifter.
customer image Dennis Reynolds
Washington State University
Pullman, WA
Thanks for your quick service. They guys love their new office runners!
customer image Karen Gross
Smith & Johnson, Attys
Traverse City, MI
customer image Araceli Granados
FBIAM, Insurance Agency
Sugar Land, TX
Haven't had any complaints.
customer image Kathy Finley
UTTyler Palestine Campus
Palestine, TX
It Really Works!!
I used the OfficeRunner for several weeks and had no problems whatsoever; no difficulties with set-up or operation. Clarity and reception are wonderful throughout my home. But....I found that it became a bit inconvenient to run to the base to answer calls, then run back to disconnect. Wow!!--once I purchased the optional ORL-12 Handset Lifter, I found that this little contraption makes it so much easier, convenient and fun to use the wireless headset. It's well-worth the $99 cost to add the remote answer/hang-up feature. Great idea, great manufacturer with a stellar reputation. Thank you!
customer image Chris Echsner
New Beginnings Group, Inc.
Pensacola, FL
Product Review
I had a little trouble attaching the lift to my phone, since it has a rounded edge rather than a straight edge. But I finally managed it. Appreciated the extender arm for lifting.
customer image Randi Folkerts
United Suppliers, Inc.
Eldora, IA
Handset Lifter
Easy to install right out of the box! Appreciate that there are extra sticky pads/parts available in the box for future need.
customer image Teresa Horn
Adrian Dominican Sisters
Adrian, MI
Lifter does not operate correctly
barely lifts handset and adjustment mechinism does not work. I called your customer service and they are sending a new one. Thank you
customer image Steve Lohman
The Lohman Group
Cincinnati, OH
Good Product
Great customer service.
customer image George Leyendecker
Georgetown Library
Georgetown, SC
ORL 12 Lift
I really like that I don't forget to hang up the phone. Almost every time I used the headset previously I left the phone off the hook, not any more, thank you.
customer image Kevin Carson
Sequim, WA
Replacement lifter
Thank you for replacing me phone lifter. It works perfectly. Your staff is always to helpful and friendly. Thank you.
customer image Alison Frinks
Pain Management Service
Steamboat Springs, CO
What A Class Outfit - Great Company!
Very impressed with your products, but even more with your customer care!
customer image David Arnovitz
Great Western Leasing & Sales, Inc.
North Salt Lake, UT
Office Runner
Love every aspect except after purchasing the lifter, the only option to pick up a call is to press the side of the headset. By mid day, my ears are sore from continually pressing it. Other than that, very comfortable to after adjustment, sounds are great. It really travels quite a bit of distance away from base. I rounded 2-3 walls and down a hallway and it still worked, but fuzzy.
customer image Cindy Strandberg
Pediatric Clinic Inc. P.S.
Unhappy with Purchase
My company purchased the headset which I absolutely love (OR10) after getting the headset I decided to purchase the hanset lifter (ORL10) I've replaced the two-sided tape twice since purchasing it in Oct. The weight of the receiver when lifted pushes the cradle and loosens the tape.
customer image Rhonda Steele
Handset Lifter
quick, easy to use.
customer image Gloria Mushinski
Pennsylvania Machine Works
Aston, PA
If you have an Office Runner you
You have an Office Runner right? You walk around right? You use both hands while you're working right? Then why don't you have one of these? It's a "gotta have"!
customer image Mark Sills
Southern Connecticut Hebrew Academy
Orange, CT
One of my best purchases of the year
As much as I love my OfficeRunner headset, I found it frustrating to have to return to my desk to answer a call. Now that I have added the Sennheiser ORL 12 Handset Lifter, I have the ability to move around and still be “In Touch”.
customer image David Perkins
Hackettstown, NJ
Love it!
We are absolutely loving our new headsets! Easy to setup, clear sounds and love being hands free!
customer image George Mason
Dr. George Mason, D.D.S.
LaFayette, GA
Sennheiser ORL 12 Handset Lifter
The lifter works great. The only problem is that my phone (ShoreTel230) has a curved edge on the left side so the lifter doen't attached wery well. We had to go to a local plastic fabricator and build a stand that wraps around the left side so the lifter can sit properly.
customer image Danny Alexadner
Black Angus Steakhouse
Los Altos, CA
its pretty good
lifter is good, but it does seem to take a while after you press the button on the headset to actually lift.
customer image Jacob Miller
Orem, UT
Headset works fine now w/ the lifter.I can walk around office & still pick up incoming calls.
customer image Kim Shinnebarger
Benefit Informatics
Jenks, OK
Instruction to set up was not clear at all - not worth the trouble if you can't tell me clearly how to set it up and use it
customer image Sandra Reily
Rigging & Welding Specialists, Inc.
Baytown, TX
Annette who was speaking with you directly said this was the most plesant company she has delt with in months. Great Job.
customer image mark cunningham
Ronceverte, WV
I enjoy this product a great deal. It lifts the receiver off from the hook with little effort every single time, hanging up just as quickly. Very nice. I had a bit of difficulty figuring out but, it was my fault for plugging things in wrong. Tech support was fantastic. Had it correct in about 1 minute.
customer image Jerry Groot
G. W. Groot Piano Service Inc.
Grand Rapids , MI
I liked the rep and her attitude. There is static on the line and I hope the filter you are sending will solve it. With the handle piece that I had to pay for the phone price added up a little too much.
customer image Dave Antypas
Brentwood, TN
Seems to work pretty well. Would be better if you could achieve a wireless connection.
customer image Peter Dott
Northwestern Mutual
Westport, CT
Replacement Order
Great customer service. Keep up the good work!
customer image Cora Smith
Mississippi Adolescent Center
Brookhaven, MS
Works great.
Easy to install. Don't experience delays in answering the phone as others reported.
customer image Diane Williams
Dayton, OH
Sennheiser ORL 12 Handset Lifter
customer image Angie Whitcomb
Shakopee Chamber of Commerce
Shakopee, MN
Germalina Ramos Order
The headset we ordered for the front office has been great and very helpful. The experience with this equipment has been very beneficial and helps us accomplish our job duties at the front desk easier and more efficiently. We have had no problems with the headset since we received it.
customer image Germalina Ramos
Barfield Inc.
Miami, FL

I really like my new wireless headset I ordered from you. I'm not quite sure I like the lifter as it seems really unstable when lifted, sometimes the handset slips and falls lower so it won't hang up properly (this is a problem when I'm elsewhere in the office because I have to come back to the phone to manually hang up the handset) and sometimes the lifter doesn't lift the first time I press the answer button on the headset.

Am I doing something wrong? Did I install the lifter wrong? Could this lifter be defective as it was an "open box" item?
customer image Channing Bridges
Royal Aloha Vacation Club
Honolulu, HI
Handset Lifter
It is nice being able to answer the phone while I'm away from my desk but I can't leave the room or I don't hear the phone ring; also the lifter is a little slow. I can answer the phone much quicker with the handset.
customer image Janet Cunningham
Ace Iron & Metal
Columbus, OH
Apears to be working well. I like it.
customer image Chuck Marks
Marks Insurance Agency, Inc.
Apalachicola, FL
Little trouble
Overall, love this lifter. Flexible and can be adapted to most any phone. I have used this lifter for a long while now. Unfortunately, I just had to buy a new one because the lifter hinge broke. So, it won't lift my handset anymore. I tried glue, no luck. Basically, the plastic lift arm has spun on the metal shaft that turns to lift it. It seems like for professional use it should be designed a little more hearty.
customer image Brett Flory
IBM Corp.
Southlake, TX
hanset lifter
The handset lifter installed and functions well.
I wish the delay between the activation of the headset button and the lifting of the handset on the phone was a little quicker.
customer image Ray Robinson
Midwest Refrigeration Systems
Paw Paw, MI
The lifter works pretty good it sure is helpful
customer image Dallas Bodnar
Pinchjer Creek, AB
handset lifter
does not fit my phone properly have to keep adjusting now im trying the longer peice to see if that works better Ive been using it 2 days now i think its working going to give it another day to be sure. wish i could put phone on hold and transfer from anywhere but this helps a heck of a lot
customer image dianne young
Charing Cross Dialysis
Catonsville, MD
ORL-12 Headset lifter
The device was shipped very promptly. It was easy to install and adjust. The lifter works as advertised. No concerns to date;unit has been in use for about 2 weeks.
customer image Mark Aldrich
Mark A. Aldrich, D.P.M.
Antigo, WI
Sennheiser Handset Lifter
This lifter works ok, just can't get it adjusted to my phone, had to put something under the phone to get it to hang up.
customer image Karen Dunn
Archey-Warren-Dunn Ins. Agency Inc.
Broken Bow, OK
Easy to install, comfortable to wear, works great, not too expensive.
Need the handset lifter, for sure.
customer image Donna Delgoffe
Christensen Machinery & Supply
Menominee, MI
Does not work with Shoretel 565
The ORL 12 handset lifter does not work with the Does not work with Shoretel 565 IP phone, due to the physical shape of the phone, it has a bulging semi-circle left side "edge" by the handset and the lifter cannot reach the handset.
customer image Brian Powers
King of Prussia, PA
I don't like the handset lifter. It doesn't seem to work right with my business phone. I don't need the lifter because I don't get up from my desk and answer phones. I wanted the headset so I can type while talking.
customer image Kim Cherryhomes
Vick, Carney & Smith
Weatherford, TX
Works as advertised. Very convenient for answering calls while away from my desk.
customer image Murray Robertson
Kingston, ON
Love it!
First I received the headset and had not order the handset lifter. When the handset lifter arrived I was excited to see how it would work together. I am now able to answer the phone and end calls from another room in the office. No more scrambling to get back to my desk when the phone rings.
customer image Denise Smith
St. Charles Community Schools
St. Charles, MI
The handset lifter made all the difference! I love this system!
customer image Daphne Fleury
Cohen Steel Supply
Concord, NH
So far agood product. Easily installed
customer image Jerry Plant
Mark I Asset Mgt
Oklahoma City, OK
There seems to be lag time between when I press the headset button and the handset actually lifting. Too slow because the phone is continuing to ring!
customer image Marjorie Mooneyham
Lake Norman Anesthesia
Mooresville, NC
not high tech enough..
This doesn't do what we had hoped. We were wanting to be able to answer the phone while not at your desk but since it doesn't know what line to pick up it doesn't allow you to answer the call. So it's pretty pricy just to be able to hang up from a call.
customer image Jamie Clack
Columbus, IN
It didn't fit our NEC phone base; we had to jerry rig it to stay with double-sided sticky foam, but we couldn't get it to respond to the earpiece to pick up. Had to return it for another model.
customer image Hugh Mills
Lykes Insurance, Inc.
Winter Park, FL
Works great
Confusing setup instructions but excellent telephone help from Headsets.com got it going.
customer image Kate Herman
Hastings on Hudson, NY
Sennheiser ORL12 Handset Lifter
Works great
customer image Paul Cole
C & P Insurance Services
Anaheim, CA

Accessories for this product


The has been added to your cart.

What would you like to do next?

Stay up to date! Join our email list today…

Let Us Help You Sometimes it’s easier to talk through your headset decision with a real person. We’d be glad to help.

Give Us a Call 1-800-HEADSETS (1-800-432-3738)
We're here to help you with your purchase Mon-Fri 6:00-4:30 Pacific Time.

Need a Bunch? Our Volume Purchasing Team is here for you. Give them a call at 1-800-319-7315, or email bulkorders@headsets.com.