Customer Service Team Member
We’re currently hiring for start dates in June, 2013
US:
Headsets.com is a Customer Service focused headset retailer, in its 15th year of business. We’re a fast paced company that sells headsets and provides technical support via our Customer Service phone centers as well as via our catalog and website. We are currently providing our unique brand of World Class Customer Love in two locations – San Francisco and Nashville.
In the Bay Area, we were one of the fastest growing privately held companies from 2003 to 2007, and we are also a two-time award winner of the “100 Best Places to Work” award. We opened our Nashville office in November 2009 and it’s both a shipping and Customer service center, now accounting for nearly half of the company.
We employ above average performers who enjoy working hard, doing a great job, and most importantly, helping our Customers. If you want a very standard company, it’s not us.
THE JOB:
We’re open from 7:00am to 4:30pm Monday-Friday, and our team members work an 8 hour per day, 40 hour per week shift. Please let us know if you speak any additional languages, because that’s a plus!
Our Customer Service Representatives receive incoming calls and emails from existing and new Customers and offer unparalleled Customer Service to create and maintain great Customer relationships. The ability to create an emotional connection with a Customer on the telephone and via email is a must for this position.
YOU:
Don’t worry if you know nothing about headsets; positive attitudes matter the most to us! If you have excellent telephone communication and listening skills, and a great telephone manner, then we’ll be happy to train you on everything you need to know. However, it will be important that you are a fast learner, who is eager to develop and grow new skills quickly. Since we spend a lot of time entering Customer information into the database and sending emails, it’s helpful if you have good typing skills.
To be a Customer Service Representative for Headsets.com, you need to possess a strong attention to detail and have a high amount of patience, because your phone will ring at you all day and a lot of our Customers require product support. We’re looking for someone who is extremely reliable and consistent. Call Center scheduling is dependent on the needs of our Customers, so we want Team Members who are consistently on time with a high degree of reliability.
One last thing; you need to be able to guide Customers who call you through our website, so check it out at www.headsets.com!
WHERE:
Our Nashville office is located on Air Lane Drive near the Nashville airport.
PAY:
You bet! We figured we wouldn’t get many volunteers no matter how good the job is. We offer a competitive hourly rate; vacation pay, health and dental all start after three months. Headsets.com is an advocate of community involvement and we offer two days of paid non-profit work a year so you can choose a way for you to help your community and be paid your regular wages for those two days. We also offer full dollar for dollar Simple IRA matching up to 3% of your pay, educational training allowance, world famous business coaches, and of course, free headsets!!
GETTING HIRED:
Interviewing usually spans about one to two weeks and will include several phone and usually two in-person interviews. We take time in hiring and believe it’s worthwhile to invest the time to get people that are right for the position, and also give you good exposure to the work we do and our company culture. We want you to be right for us and we want us to be right for you.
WHAT NOW? (Here’s how to apply!)
- DO NOT SEND A RESUME
- E-mail us at employment@headsets.com with the subject line “Customer Service with a Smile!”
- Tell us a little about yourself and why you might like this position
- Tell us what you did in your last employment
- Tell us when you’d be available to start
- Let us know if you are able to work anytime between 7am and 4:30pm
- Include 2 phone numbers if possible and earliest/latest time in the day we can reach you
- Stand out by including a positive experience you’ve had with another company as a Customer
We tend to get a lot of interest and we don’t usually respond to all initial applications, although if we do get to meet you for an interview we’ll be sure to follow up with you at every stage after that.
Headsets.com is an Equal Opportunity Employer – which is a fancy way of saying that we don’t care what you look like, where you come from, who you sleep with, or any of that other stuff. Just be a hard-worker with a great attitude, who can love our Customers.