Employment Opportunities at Headsets.com

Customer Service Representative

US:
Headsets.com, Inc. is a Customer Service focused headset retailer, with over a decade in the industry. We’re a fast paced company that sells headsets via our Customer Service Phone Center as well as via our catalog and website. From 2003 to 2007 we ranked among the top 100 fastest growing private companies in the Bay Area by the SF Business Times. We are also a 2 time award winner for the “100 Best Places to Work” in the Bay Area. In 2006 and 2007, Headsets.com was a finalist for the SF Chamber of Commerce Excellence in Business Awards in the category of Emerging Growth.

We employ above average performers who enjoy working hard, doing a great job, and most importantly, helping people. Most of our staff thinks we're an above average employer; we do things differently than most companies. If you want a very standard company, it's not us. Read more about us at http://www.headsets.com/news

Shifts are 8 hours-a-day, and can be anytime between the hours of 6:00am and 9:00pm, Monday through Friday. Flexibility to work weekends a plus.

Our Customer Service Representatives receive calls and emails from existing and new Customers and offer unparalleled Customer Service to create and maintain great Customer Relationships. The ability to create an emotional connection with a Customer on the telephone and via email is crucial to this position.

YOU:
* Have excellent communication and listening skills
* Tend to accommodate rather than dominate
* Have a high amount of patience
* Possess a strong attention to detail
* Want to work very hard on a friendly team
* Are willing, able, and ready to learn, and to give Unparalleled Customer Service
* Have a great telephone manner
* Would be able to guide Customers who call you through our website http://www.headsets.com
* Are extremely reliable and consistent
* Enjoy an early start time
* Enjoy having phones ringing at you all day
* Are eager to develop and grow new skills

WHERE:
Headsets.com, Inc is located near the intersection of Van Ness and Post Street in San Francisco, close to public transportation and parking. 

BENEFITS:
Bonus opportunities, vacation pay, health and dental all start after three months. Headsets.com is an advocate of community involvement and as such we offer two days of paid non-profit work a year so you can choose a way for you to help your community and be paid your regular wages for those two days. We also offer full dollar for dollar Simple IRA matching up to 3% of your pay, educational training allowance, credit union membership with high-yield interest savings accounts, world famous business coaches, and of course, free headsets!!

GETTING HIRED:
Interviewing usually spans about two weeks and will include several phone and usually two in-person interviews. We take time in hiring and believe it's worthwhile to invest the time to get people that are right for the position, and also give you good exposure to the work we do and our company culture.

WHAT NOW? Please carefully follow our instructions below to apply.
I. DO NOT SEND A RESUME OR SEND ATTACHMENTS
II. E-mail us at careers@headsets.com with the subject line "I Love Customer Service!"
III. Tell us a little about yourself and why you might like this position
IV. Tell us what you did in your last employment
V. Tell us when you'd be available to start
VI. Let us know if you are able to work anytime between 6am and 9pm as well as weekends
VII. Include 2 phone numbers if possible and earliest/latest time in the day we can reach you. We are open from 6am to 4:30pm and will usually call during these times.
VIII. Stand out from the others by including a positive experience you've had with another company as a Customer.

Due to the high level of interest for these positions we will contact only those we believe to be a fantastic fit for these positions. Thank you so much.

Headsets.com, Inc. is an Equal Opportunity Employer.