Careers

Customer Service Representative

US:
Headsets.com, Inc. is a ten year old, Customer Service focused headset retailer. We’re a fast paced, rapidly expanding company that sells headsets via our Customer Service Phone Center as well as via our website. Our staff currently stands at 50 employees. We have ranked among the top 100 fastest growing private companies in the Bay Area for 5 years running by the SF Business Times. We are also a 2 time award winner for the “100 Best Places to Work” in the Bay Area. In 2006 and 2007, Headsets.com was a finalist for the SF Chamber of Commerce Excellence in Business Awards in the category of Emerging Growth.

Headsets.com is always accepting top notch applicants to join one of the World's Best Customer Service Teams. We employ above average performers who enjoy doing a great job and most of all, helping people. Most of our staff thinks we're an above average employer; we do things differently than most companies. If you want a very standard company, it's not us. Read more about us at http://www.headsets.com/news


THE JOB:
This position is full time, and will initially involve two weeks of paid training at your full rate of pay. Schedules range from 6am to 8:30am start times for an 8 hour-a-day, Monday through Friday work week. Start times are determined according to our Customer demand. We also have 5am and 5:30am shifts that pay a shift premium. They get filled up pretty quickly, are on a volunteer basis, and are subject to availability.

Our Customer Service Representatives receive calls from existing and new Customers and offer unparalleled Customer Service to create and maintain great Customer Relationships. You will also be asked to assist in day to day operational tasks that include: Customer e-mail, Excel spreadsheets, Customer quotes and processing mail.

Unlike many Customer Service centers, over 98% of our callers are very happy with us and aren't calling us because they have an unresolved problem. They are calling to buy headsets for their office or to ask questions. There are 31 people on our existing Customer Service team. We sell headsets (just in case our name didn't say it)! If you've used a headset before and like it then we're off to a good start. If you don’t know what a headset is, but you are phenomenal at Customer Service, still apply!

The ability to create an emotional connection with a Customer on the telephone is crucial to this position.


YOU:
* Have excellent communication and listening skills
* Tend to accommodate rather than dominate
* Have a high amount of patience
* Possess a strong attention to detail
* Want to work very hard on a friendly team
* Are willing, able, and ready to learn, and to give Unparalleled Customer Service
* Have a great telephone manner
* Would be able to guide Customers who call you through our website http://www.headsets.com
* Are extremely reliable and consistent
* Enjoy an early start time
* Enjoy having phones ringing at you all day
* Are eager to develop and grow new skills


WHERE:
Headsets.com, Inc is located near the intersection of Van Ness and Post Street in San Francisco, close to public transportation and parking. We're in a Class A building.


PAY:
You bet! We figured we wouldn't get many volunteers no matter how good the job is. The initial pay is $15.00 an hour, but our average Customer Service Representative earns $37,000 or more their first year with overtime and bonuses! Bonus opportunities, vacation pay, health and dental all start after three months. Our health plan is an HMO/PPO option which allows you to refer yourself to a specialist should you choose to. Our Dental plan is a PPO through BlueCross/BlueShield. Headsets.com is an advocate of community involvement and as such we offer two days of paid non-profit work a year so you can choose a way for you to help your community and be paid your regular wages for those two days. We also offer full dollar for dollar Simple IRA matching up to 3% of your pay, discounted gym membership, educational training allowance, credit union membership with high-yield interest savings accounts, world famous business coaches, and of course, free headsets!!

GETTING HIRED:
Interviewing will span about two weeks and will include several phone and usually two in-person interviews. The last interview is an all-day interview where you spend time with people doing the job, so you can fully understand what the job is about. If you get to the final interview for a Customer Service Position, you will be paid a $200 time reimbursement for completion of this day, irrespective of whether you are hired or not. We take time in hiring and believe it's worthwhile to invest the time to get people that are right for the position, and also give you good exposure to the work we do and our company Culture.

WHAT NOW? Please carefully follow our instructions below to apply.
I. DO NOT SEND A RESUME OR SEND ATTACHMENTS
II. E-mail us at careers@headsets.com with the subject line "Customer Service is Awesome!"
III. Tell us a little about yourself and why you might like this position
IV. Tell us what you did in your last employment
V. Tell us when you'd be available to start
VI. Include 2 phone numbers if possible and earliest/latest time in the day we can reach you. We are open from 6am to 4:30pm and will usually call during these times.
VII. Stand out from the others by including a positive experience you've had with another company as a Customer.

Due to the high level of interest for these positions we will contact only those we believe to be a fantastic fit for these positions. Thank you so much.

Headsets.com, Inc. is an Equal Opportunity Employer.