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Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

Leitner LH400 Series Troubleshooting
On a typical day, your Leitner LH470/475 should work great, but if it doesn't, you can try some of these techniques to get it working again! Check the so...
Windows 11 Microphone Privacy Settings
You may set up your headset correctly, getting all the Windows 11 audio options to reflect your headset, but no one can hear you. When this happens, sometime...
Activating and Using Bluetooth in Yealink T58W/58W Pro
Yealink phones are getting pretty fancy, and now you can pair a Bluetooth headset directly to you phone, no wires. Follow along to figure out how to do it!A...
ESI 48key DGP Headset Button Programming Instructions
For a reason we can't determine, some phone swill give you a headset port, but won't give you a headset button. In these cases, you will need to program a he...
Will Teams/Zoom Automatically Switch to a new Headset When Plugged In?
Typically, if you plug a USB headset into a PC, the settings in the computer will automatically change to the headset. So, once you turn the headset on, all ...
Leitner TS Steps Before Replacing for No Flash During Resync (LH200/300 series)
Unplugged reset Puffy battery can be removed - Replace the battery Puffy battery that can't be removed - Replace the mic Non-puffy battery, move on to st...
Leitner EHS Setup for Sangoma (Digium) Phones
Leitner wireless headsets are 100% compatible with the Sangoma HC01 Electronic Hookswitch (EHS) cable! To install, just follow the easy steps below! Sangoma...
Leitner Headsets Only Works With Teams
Certain softphones and teleconferencing programs, such as Microsoft Teams, can be answered simply by turning your headset on. But this can affect your headse...
Where is the headset button for the 101Voice IP480G?
Many phones have a headset button with a picture of a headset on it, but certain 101Voice IP phones do not. However, they have a "refresh" button that perfor...
Pairing LH300 Series Headset to Yealink Phone
If your Yealink phone has Bluetooth available, you will be able to pair a Leitner Bluetooth headset to it, and basically any other one, as well! Below are th...
Leitner Basic Troubleshooting Steps for Audio Issues
As with all other pieces of technology, you may encounter glitches or other small issues while using your Leitner headset. Here are some basic troubleshootin...
Leitner EHS Setup for 101Voice IP Phones
The 101Voice phones use the Leitner EHS for Grandstream and Ooma phones. Here are the instructions on how to change the phone settings to make this cord work...
Sennheiser Cisco Hookswitch Setup
Sennheiser Electronic Hookswitch for Cisco 7900 Series Phones (CAT #1785): - Connect green and pink cord into PHONE and ACC port of cube - Connect the oth...
Leitner EHS for Grandstream and Ooma Phones
We have added another member of the family, the Leitner EHS for Grandstream and Ooma phones! You will no longer need a lifter with your Leitner wireless head...
Sennheiser Wireless Sound Quality Issues Troubleshooting Steps
Your OfficeRunner should sound great when you use it, both with incoming and outgoing sounds. If this isn't the case, there may be some things you can do to...
What should I know about Mitel's AAstra Hookswitch for Plantronics Headsets?
Part-No: D0062-0011-34-00 (“DHSG CABLE KIT”)We do not carry this part, this would need to be special ordered.This part works with Mitel Models:6737i6735i675...
No audio with a Fanvil X7C Phone
Checked the basic set up and can't seem to get audio through the headset?We found if there's already a headset paired to the phone via Bluetooth, then the au...
Sennheiser Headsets and Nickel
You may be wondering if there is any nickel in Sennheiser headsets for allergy reasons. We had to ask around, but we finally found out the answer. There is...
Do Leitner Wireless Headsets have Nickel?
Nickel allergies are not uncommon, so it is often nice to know if a certain headset has nickel. Leitner wireless headset batteries are nickel plated. It w...
Will music play on my Leitner LH370/380 if I use Bluetooth mode?
It depends on what device the headset is paired up to. We will break down each scenario below, so give it a read! At the moment we are not able to hear musi...
Signing up for an Account with Headsets.com
How does the account creation system work?When creating an account, you will be asked your name, email address, and password you will use to access your acco...
Sennheiser Wireless Dimple Reset
Disclaimer: We are not currently doing this reset, as we are unsure if it works as we would like it to. We know it won't hurt anything, however your mileage ...
Do we offer non-profit pricing?
We do not. Sorry about that!Our headsets will all come with 2-day free shipping through FedEx, a 60-day return/exchange window, and Tootsie Rolls, though!
MS Teams VS Skype for Business - Fight!
If a Customer has been transferred to you because they have...1) A Sennheiser Headset (DECT or Bluetooth)2) Skype for Business3) and MS Teams all at the same...
What is the EP10?
The EP10, is our answer to the A10 Cord. It’s a “perfect 10! “ :-)Does that mean, if the compat guide says I can use an H series headset that I can now use t...
Sennheiser OfficeRunner Stuck in Always Audio
You may run into an issue with your Sennheiser OfficeRunner where it defaults to computer mode every time you turn it off. Usually, we can fix it by turning...
What comes with the CS50/55? Which Accessories are not Included?
Small, Medium, and Large Earloops• Three sizes of earloops guarantee a snug, comfortable fit.• Included w/CS55/CS50• Product Code: PTR/CS50/EARLOOPS - $4.95 ...
Leitner Wireless and Volume Tones
In the past, we could test to see if Leitner wireless headsets had a working speaker by turning on the headset, pressing the + or - buttons, and seeing (list...
Standard EPOS Connect settings for OfficeRunner and DW Pro1 and 2
Hey, remember those sweet screenshots from your training for Epos Connect that have the basic settings for the OfficeRunner in EPOS Connect? Well, here they ...
What to do if you get a call for a VP member
It could get confusing when someone from a different team is getting phone calls. But hopefully, this article will de-mystify the process when this other te...
What is our CAGE code?
This is a rare question, but in case you come across it, you will have the answer!What is the CAGE code?This code is used for certain government agencies. Ve...
Troubleshooting EPOS Connect
We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is un-clickable. We have some meth...
Leitner Audio Issues and What to Replace - Combined
We have all this information spread through a couple of articles, so it can be found. However, if you want it all combined into one spot then you have found...
Leitner Wireless Replacements
Need to replace a Leitner wireless and having trouble remembering what to replace? I got you!Leitner Replacements – when to replace whatJust the Mic: Mic sho...
Installing Lifter Extender Bar
Some phones are built in a way that can make it tough to get a lifter on there. One of those issues could be the handset being set too far into the phone ins...
No Headset Audio In Zoom, All Basics Already Done
Have your headset working with everything but Zoom? You checked all the basics in the audio settings, but everything seems to be nominal. Why won't it work?A...
Setting up a FedEx Pickup
In case you didn't know, you can schedule a time for FedEx to come by and pick up a package. To make it easy, we have a step-by-step process for you here! ...
SDW Red Light
SDW Red LightThe red light on the headset means the headset is turned on. For a Customer it remained on while on PC mode which unfortunately drained their ba...
Swivel mics are the new standard
All new over-the-head Leitner wireless headsets are now swivel!The Leitner OfficeAlly LH270 made the switch on July 27, 2020 and aren't looking back!Let's br...
Sennheiser SuperLoop Information
The Sennheiser SuperLoop is a nifty little accessory that clips onto your OfficeRunner microphone so that you can put the headset in your ear, as opposed to ...
The "B" in Leitner Wireless Serial Numbers
If you flip over your Leitner wireless headset base and read the serial number, you may find that there is a "B" in there, but maybe not.In case you are wond...
Leitner Battery Life
You may be asking yourself "How long should a Leitner battery last?" Well, there are a couple answers to this question. One answer will tell you how long you...
How do the CA12CD & CA12CD-S work? Is there a wireless option for 6-wire dispatch applications?
Controls and features on CA12CD & CA12CD-S are the same. Only difference is CA12CD-S is compat with both H & HW Series headsets vs CA12CD is compat w...
Troubleshooting No Mic Audio in RingCentral
In the RingCentral settings There are a couple of settings to check/change in RingCentral itself To set your headset as the default audio device in RingCent...
Windows 11 Advanced Menu Options
Here we will show you how to do some advanced sound setting tweaking. For the basic way to do this, check out our Windows 11 Audio Settings article!Checking ...
Windows 11 Audio Settings
Microsoft's previous OS version, Windows 10, is nearing the end of its life. Sad, I know, but we have a new guy to learn all about. In this article, we will ...
Sennheiser Wireless Mute Beeps
In the past, all Sennheiser wireless headsets would beep in your ear every 10 seconds after you muted it. Well, this became annoying for some people, so Senn...