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Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

What should I know about Mitel's AAstra Hookswitch for Plantronics Headsets?
Part-No: D0062-0011-34-00 (“DHSG CABLE KIT”)We do not carry this part, this would need to be special ordered.This part works with Mitel Models:6737i6735i675...
No audio with a Fanvil X7C Phone
Checked the basic set up and can't seem to get audio through the headset?We found if there's already a headset paired to the phone via Bluetooth, then the au...
Sennheiser Headsets and Nickel
You may be wondering if there is any nickel in Sennheiser headsets for allergy reasons. We had to ask around, but we finally found out the answer. There is...
Do Leitner Wireless Headsets have Nickel?
Nickel allergies are not uncommon, so it is often nice to know if a certain headset has nickel. Leitner wireless headset batteries are nickel plated. It w...
Will music play on my Leitner LH370/380 if I use Bluetooth mode?
It depends on what device the headset is paired up to. We will break down each scenario below, so give it a read!At the moment we are not able to hear music ...
Signing up for an Account with Headsets.com
How does the account creation system work?When creating an account, you will be asked your name, email address, and password you will use to access your acco...
Sennheiser Wireless Dimple Reset
What is a dimple reset? Why thanks for asking! A dimple reset is what we try when we have exhausted all other resets and resources and we still can’t get the...
Do we offer non-profit pricing?
We do not. Sorry about that!Our headsets will all come with 2-day free shipping through FedEx, a 60-day return/exchange window, and Tootsie Rolls, though!
MS Teams VS Skype for Business - Fight!
If a Customer has been transferred to you because they have...1) A Sennheiser Headset (DECT or Bluetooth)2) Skype for Business3) and MS Teams all at the same...
What is the EP10?
The EP10, is our answer to the A10 Cord. It’s a “perfect 10! “ :-)Does that mean, if the compat guide says I can use an H series headset that I can now use t...
Sennheiser OfficeRunner Stuck in Always Audio
You may run into an issue with your Sennheiser OfficeRunner where it defaults to computer mode every time you turn it off. Usually, we can fix it by turning...
What comes with the CS50/55? Which Accessories are not Included?
Small, Medium, and Large Earloops• Three sizes of earloops guarantee a snug, comfortable fit.• Included w/CS55/CS50• Product Code: PTR/CS50/EARLOOPS - $4.95 ...
Leitner Wireless and Volume Tones
In the past, we could test to see if Leitner wireless headsets had a working speaker by turning on the headset, pressing the + or - buttons, and seeing (list...
Standard EPOS Connect settings for OfficeRunner and DW Pro1 and 2
Hey, remember those sweet screenshots from your training for Epos Connect that have the basic settings for the OfficeRunner in EPOS Connect? Well, here they ...
What to do if you get a call for a VP member
It could get confusing when someone from a different team is getting phone calls. But hopefully, this article will de-mystify the process when this other te...
What is our CAGE code?
This is a rare question, but in case you come across it, you will have the answer!What is the CAGE code?This code is used for certain government agencies. Ve...
Troubleshooting EPOS Connect
We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is un-clickable. We have some meth...
Leitner Audio Issues and What to Replace - Combined
We have all this information spread through a couple of articles, so it can be found. However, if you want it all combined into one spot then you have found...
Leitner Wireless Replacements
Need to replace a Leitner wireless and having trouble remembering what to replace? I got you!Leitner Replacements – when to replace whatJust the Mic: Mic sho...
Installing Lifter Extender Bar
Some phones are built in a way that can make it tough to get a lifter on there. One of those issues could be the handset being set too far into the phone ins...
No Headset Audio In Zoom, All Basics Already Done
Have your headset working with everything but Zoom? You checked all the basics in the audio settings, but everything seems to be nominal. Why won't it work?A...
Setting up a FedEx Pickup
In case you didn't know, you can schedule a time for FedEx to come by and pick up a package. To make it easy, we have a step-by-step process for you here! ...
SDW Red Light
SDW Red LightThe red light on the headset means the headset is turned on. For a Customer it remained on while on PC mode which unfortunately drained their ba...
Swivel mics are the new standard
All new over-the-head Leitner wireless headsets are now swivel!The Leitner OfficeAlly LH270 made the switch on July 27, 2020 and aren't looking back!Let's br...
Executive Pro Headsets and Amplifiers
Executive Pro (EP) wired headsets need the Executive Pro AmplifierIf you want to use an Executive Pro wired headset, you will need the corresponding amplifie...
Sennheiser SuperLoop Information
The Sennheiser SuperLoop is a nifty little accessory that clips onto your OfficeRunner microphone so that you can put the headset in your ear, as opposed to ...
The "B" in Leitner Wireless Serial Numbers
If you flip over your Leitner wireless headset base and read the serial number, you may find that there is a "B" in there, but maybe not.In case you are wond...
Leitner Battery Life
You may be asking yourself "How long should a Leitner battery last?" Well, there are a couple answers to this question. One answer will tell you how long you...
How do the CA12CD & CA12CD-S work? Is there a wireless option for 6-wire dispatch applications?
Controls and features on CA12CD & CA12CD-S are the same. Only difference is CA12CD-S is compat with both H & HW Series headsets vs CA12CD is compat w...
Troubleshooting No Mic Audio in RingCentral
In the RingCentral settings There are a couple of settings to check/change in RingCentral itself To set your headset as the default audio device in RingCent...
Windows 11 Advanced Menu Options
Here we will show you how to do some advanced sound setting tweaking. For the basic way to do this, check out our Windows 11 Audio Settings article!Checking ...
Windows 11 Audio Settings
Microsoft's previous OS version, Windows 10, is nearing the end of its life. Sad, I know, but we have a new guy to learn all about. In this article, we will ...
Sennheiser Mute Beeps
In the past, all Sennheiser wireless headsets would beep in your ear every 10 seconds after you muted it. Well, this became annoying for some people, so Senn...
Reaching out to EPOS for help
How to ask for helpIf you have attempted to use EPOS Connect to either change settings or update your headset, you may encounter issues from time-to-time. So...
Will The BusyBuddy Work With The EHS40?
Well, can it?Unfortunately, noWe have tried this a few times, but the sad fact is that it simply won't work. It must be the way the cords are situated, it j...
Leitner Wireless Base Has No Lights
Getting power back into your Leitner base If you plug your Leitner headset into a wall outlet or power strip, you should be seeing lights on the base. If you...
Plantronics Wireless Setup With SNOM and Nextiva Phones: SNOM EHS
What does the EHS do? Also known as an electronic hookswitch, it is the device that allows you to answer phones from a distance just by turning on the headse...
Leitner Wireless Setup with SNOM and Nextiva Phones: SNOM EHS
Also known as an electronic hookswitch, an EHS cable is the device that allows you to answer phones from a distance just by turning on the headset. All you n...
Yealink Phone Has A Flickering Screen
Usually, when this happens, the problem is in the way the Electronic Hookswitch (EHS) is plugged into the back of the phone from a Sennheiser headset. So we ...
Discontinued Products: A Basic Guide
What popular products do we not carry anymore? This will not be an exhaustive list, but more of a general informational guide of the once-popular products we...
Sennheiser Wireless: New Logo
As time marches on, companies will sell off sections of their business to other businesses to take over. Well, this happened with Sennheiser, as they gave th...
What is DECT level A? Level B? Where does Leitner Wireless Stand?
What sets them apart? All levels of DECT will have the same sound and range, they just have differing levels of security. Luckily, even level A is incredibl...
LH240XL/245XL (Product Wall)
Headset and Cord: Into the Earpad: Outside view: LH245 XL Headset and Cord: Into the Earpad: Outside View:
Leitner LH370 (Product Wall)
Base and Microphone: Base front: Base back: Base Bottom: Mic in pieces: Mic all together:
LH375 (Product Wall)
Leitner LH375 at Every Angle Base and Microphone together: Base Back: Microphone:
W740 (Product Wall)
Plantronics Savi W740 Wireless Headset at Every Angle Everything that comes with it: Base Front: Side: Left Side: Right Back: Microphone With Ear Ho...
Executive Pro Melody USB (Product Wall)
Exeutive Pro Melody USB Headset at Every Angle Headset and Cord: Call Control Button: End of the Cord (USB):
Executive Pro Harmony USB (Product Wall)
EP Harmony USB at Every Angle Everything that comes with it: Call Control Button:
Yealink EHS40 (Product Wall)
Yealink EHS40 at Every Angle Everything that comes with it: The Box:
SNOM EHS (Product Wall)
SNOM EHS at Every Angle Everything that comes with it: Box Top: Side: Right Side: Left Cords 3.5mm to 3.5mm: RJ9 to weird auxiliary: RJ45 to RJ45: RJ4...