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Avaya EHS not Connecting or Disconnecting Consistently

Leitner Avaya Electronic Hookwitch EHS cord

Do you have an EHS cable that does not seem to answer or disconnect the calls consistently even after we’ve tried all the basic ts and then some?? Well, the phone settings may be what needs changing.

By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone.

If you have a headset attached, you can change the phone's behavior so that the audio is played through the headset by default rather than the speaker.

  1. Press the Menu button and select Settings
  2. Use the up and down cursor keys to highlight Options & Settings. Press Select
  3. Use the up and down cursor keys to highlight Screen & Sound. Press Select
  4. Use the up and down cursor keys to highlight Call Settings. Press Select
  5. Use the up and down cursor keys to highlight Audio Path
  6. To change the setting between Headset or Speaker, press Change
  7. When completed, press the Save soft key
  8. Press the Back / Exit soft keys to exit the menus

Hi, I'm Kyle!

I manage this blog. Feedback, comments, compliments, criticisms, or any other questions? I'll take them all!

Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger