Changing DHSG settings in a Mitel 6900 series phone (Audio path)*

Note: Mitel phones tend to have different menus than what their manuals show for some reason. So if this isn't successful, we have had success with having their IT department (or phone people) set it to DHSG mode on the back end.

1) To enable/disable DHSG headset mode on the MITEL 6940 phone:

A) Press the “Settings” key to enter the Static Settings menu.

B) Navigate to the Audio > Audio Path > Select “Headset” setting and save.

Note: May need to set it to "Headset/Speaker" in order for it to work

C) Next, Navigate to Audio > Headset > DHSG and use navigation key to change

setting to “Enabled.”

D) Press the “Save” soft key to save your changes.

1) To enable/disable DHSG headset mode on the MITEL 6920 phone:

A) Press the settings key to enter the settings menu (looks like a gear cog)

B) Navigate to the Audio > Headset settings and press select button or select soft key

C) Press the right navigation key to move to enable/disable selection column

D) Use the up and down navigation keys to choose "Enabled"

E) Press the Save soft key to save your changes.

*May also need to configure Audio Path

1. Settings > Audio > Audio path

2. Use arrow keys to select "Headset" then hit the Save key

Note: May need to set it to "Headset/Speaker" in order for it to work