Why would we need to change the settings?
Many softphones have their own separate set of audio settings so you can more easily adjust which audio source you want to use, such as a headset or your speakers. Let's break it down to make it easy for you!
Looking for other computer headset assistance?
- Wireless and Corded USB Headset Setup with Computer Instructions
- Which Computer-Based Softphones have Remote Answering with Leitner and Sennheiser Headsets?
- Which Computer-Based Softphones have Remote Answering with Plantronics Headset?
Time to Change your Audio Settings
- Click the menu icon in the upper left corner of the phone, and then click Audio Tuning Wizard
- Once in, click on the NEXT button to get the process going
- You will now see a list of 4 drop-downs: HEADSET, SPEAKERPHONE, HANDSET, and RINGER
- Set them ALL to whatever headset you are trying to connect, then click NEXT.
Example shows Plantronics Savi wireless, but can also be for Leitner Wireless as "DECT Headset" and Sennheiser Wireless as "Sennheiser DECT" or something similar
- Now we can adjust the listening volume by moving the slider and pressing PLAY, making sure you can hear it in your headset, then hit NEXT
- Now, do the same for the mic volume, making sure your voice is moving the bar, then hit NEXT, then FINISH
NOTE: This can be VERY hard to find, so check out picture 1
You should now be able to use the headset with the Cisco softphone!
Time For A New Headset?
Many Cisco Customers have upgraded to the Leitner LH370.