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Genesys Purecloud mic settings won't save*

We found out that when changing the mic settings in Genesys Purecloud, you need to name your profile (basically your account), then you can select the headsets and save the profile.

Luckily, the profile should pop up when plugging in the headset, which is where the profile can be named and the headset settings changed.

That is all the information we have for now.

Hi, I'm Kyle!

I manage this blog. Feedback, comments, compliments, criticisms, or any other questions? I'll take them all!

Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger