Headset Answers > Genesys Purecloud mic settings won't save

Philip found out that when changing the mic settings in Genesys Purecloud, you need to name your profile (basically your account), then you can select the headsets and save the profile.

Luckily, the profile should pop up when plugging in the headset, which is where the profile can be named and the headset settings changed.

We don't have much information, so if you find out more or have a better description on how to get this done, then send it on over to HDSAnswers@headsets.com!