Headset not appearing in computer after Windows 10 Update

Updated by Hayden Everly on Feb 7, 2024

Ahhh... well yes. Microsoft did a massive Windows 10 update and for some reason wireless headsets (especially Leitners and OfficeRunners) are disappearing from the Playback and Recording tabs in the Sound settings.

Here’s what you can try if this happens:

A DCA Reset:

Unplug the power cable from the back of the headset charging base.

Wait 30 seconds.

Plug the power cable back in.

Give the headset base a little bit to get power back into it, then check the Sounds section of the computer again.

Hopefully, the headset will now show up!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?