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Wireless Headset Remote Answering Settings in Shoretel Phones

ShoreTel phones are great, especially if you want to be able to answer the phone simply by turning on the headset. It won't provide ring detection, but here are the settings that allow remote answering!

Phone settings:

  • Press the OPTIONS button on the Shoretel phone, followed by the voicemail password if prompted
  • Auto off Hook should be set to HEADSET
  • Headset type should be set WIRELESS
  • Scroll down to “Handsfree Mode” and either hit ENABLE or ON to turn this mode on.
  • Press Exit to get out of the Options screen
  • Test out your headset!

PLEASE NOTE: If you have a Hookswitch Cable, it will be respond to ring tones 2 and 4. Ring tone 2 is the nicer of the two, trust me. You can change this in the Options screen, too!

ALSO NOTE: If you turn on Handsfree Mode you may lose the dial tone for the phone. This doesn’t affect anything with how it works, it’s just a strange thing that Shoretel phones do sometimes.

Hi, I'm Kyle!

I manage this blog. Feedback, comments, compliments, criticisms, or any other questions? I'll take them all!

Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger