The first step is simply plugging the headset into the phone's headset jack, which should be located in the back. Then you’d want to pop into the phone settings to make sure that the phone is set up for the headset.
Changing the ShoreTel phone settings
1) First hit the OPTIONS button and put in the password. (It could be their voicemail password, or 0000, or 1234)
2) Select the following, using the “Edit” button to turn your selection dark gray
-Auto Off-Hook should be set to HEADSET (not speaker)
-Headset Type should be WIRED (not wireless)
-Handsfree Mode should be set to DISABLED (not enabled)
Auto off-hook settings
Hands free mode setting
Now save these settings and that’s it! :)
This will allow you to tap the headset button and use the headset.
Note: for Leitner headsets there is also compat in the cord! Set it with the tip of a pen until they get 2-way sound. Luckily there are only 4 total combinations!
Time for a new headset?
Many ShoreTel phone users have made the switch to the Leitner LH370!