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How Does the E10 Work?

E10 (Product Info – P/N 42598-01, Product Code: PTR/E10)

See diagram pictured at right

1. Screwdriver 5. Incoming volume controls

2. Quick Disconnect (Headset) 6. Mute switch

3. Mic volume controls 7. Quick Disconnect (Console)

4. Belt Clip

The Plantronics E10 is a headset adapter for carbon-based ACD systems supporting the “Rep Not Available” feature (RNA). The E10 and RNA place users in “unavailable” mode when they disconnect the headset from the amp (at the quick disconnect break). The phone system will not route incoming calls to “unavailable” users. The E10 connects to any H-series headset and features incoming and outgoing volume controls, as well as a mute switch.

Connection to telephone

The E10 connects to either the headset or the handset jack on your phone. If connected to the handset jack, you must lift and lower the handset receiver to open or close a line (unless your phone is programmed with on-hook dialing).

Connecting the E10

An H-series headset connects to the E10 at the upper quick disconnect clip (2), while a Polaris cord (7) included links the E10 to the phone base. Because the E10 takes power directly from the phone line, no DCA or batteries are necessary.

Adjusting the outgoing sound

To adjust the volume on the microphone, remove the Belt Clip (4). Underneath the clip there is a small recessed hole (3) where the volume adjustment switch is located. Use the Screwdriver (1) provided to make adjustments as needed before snapping the Belt Clip back on.

Listen volume and Mute

Adjust the incoming sound with the dial on the side of the E10 (5). Slide the mute switch (6) forward to mute your microphone. Slide the switch back to deactivate mute.

Using the Quick Disconnect

The quick disconnect clip allows users to move away from their desk by separating at the lower quick disconnect (7) while on a call. Doing this will automatically place the call on hold and activate the “RNA” feature.

Glossary of Terms

Carbon-based Phones: Typically require specific microphone amplification (e.g. Avaya Callmaster III & IV).

ACD (Automatic Call Distribution) System: A device or system that distributes incoming calls to a specific group of terminals that agents use. Originally, the ACD function was internal to the PBX of the company.

PBX (Private Branch Exchange) System: A telephone exchange that serves a particular business or office, as opposed to one that a telephone company offers for the general public.


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Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger