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Answering Calls Using the Savi Wireless Headset

Call Control Button: By default, the headset is always powered on. This means the Call Control button on the headset does only that, control calls.

Plantronics Savi W740 microphone button and light map

Mode Button: you can also answer calls using the mode button on the top of the base.


Orange light: Initiating a connection. If the light never changes from this color, then no connection could be established.


Green light: Connection is established and active.


Red Inactive (standby) connection: You may freely flip between modes on the Savi, and it will place the other call on standby (please note, this is not hold, your caller will hear silence).

Plantronics savi W740 wireless headset base lights and buttons

Example: If you’re on a call via Bluetooth and you receive a call on your desk phone, you can press the phone mode button (it will turn green) and it will place the Bluetooth call on standby (red flashing) and allow the Customer to answer the incoming phone call.

Answering a second phone call/Toggling between calls:

If you are on a call and a second call comes in from one of the other devices, you can flash (answer) to the second call by pressing the headset volume button up or down for 1.5 seconds. This will put the first call on standby while answering the incoming call. You can also press the mode button for the incoming phone call.

Conferencing two calls

You can combine the audio of any two modes by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green.

Time for a new headset?

Many Plantronics Savi Customers have switched to the Leitner LH370!

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Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger