Do you have your headset plugged into the USB port in the back of the phone but still not getting remote answering? Try this
Note: The phones we have been encountering seem to have different menus than what is listed here, but this is somewhere to start.
To enable/disable USB Wireless headset mode:
1. Press the (Settings) key to enter the Settings menu.
2. Tap the Audio icon.
3. Tap the Audio Path icon
4. Tap Headset.
5. Tap USB Wireless.
7. Press “Save”