Is There a Reset for the 9350?

Updated by Hayden Everly on Feb 10, 2023

1) Turn the headset OFF, and place the headset in the charging base.

2) Unplug the DCA from the bottom of the base unit (you’ll have to remove the rounded silver cover, which pops up to show the LCD display, compat switch and plug ports).

3) Remove the headset from the base and slide the battery off of the speaker/mic piece. To separate the two pieces, simply remove the ear loop / headband and then, with the mic pointing downward, press down on the top of the speaker and it will slide off. Let it sit out for a few seconds.

4) Put the battery back in

5) Place the headset on the charger like it is charging (still leave the DCA unplugged)

6) Allow 5-10 seconds to pass and then plug the DCA back in

7) Take the headset off the charger and see if it works. If it does not, allow it to charge for 1 1/2 hours and try to use it again.

NOTE - This info should apply to all GN 9300 series headsets!

Right - The 9350 in all its glory.

(KEY TO PHOTO 1)

11- Base Cover

12- Headset charge facility

13- Clear Dial Tone Switch

14- LCD Display

15- Telephone Cord Port

16- Handset Port

17- A/C Power Adapter Port

18- USB Port

19- Online Indicator Port (Marked: OUI)

20- AUX port

21- Pairing Button

22- LCD Display Control

23- Charge Tower

24- USB Mode Button (with indicator)

25- Mute Indicator

26- Battery Indicator (4 lights)

27- Telephone mode button (with indicator)

28- A/C Power Cord

29- USB Connect Connector Cord

30- Telephone Cord

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Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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