Leitner Polycom EHS Setup

Leitner Polycom EHS Setup:

Note: Make sure no other headsets are connected to the phone when installing EHS cable

1) Start in the phone settings of the Polycom Phone. We want to be on a different phone then the one we are connecting the EHS into. The phone may reboot after this set-up instructions! This will disconnect the call!

Changing phone settings:

  • Click on the menu or home button
  • Choose Option 3 (Settings)
  • Choose Option 1 (Basic)
  • Choose Option 1 (Preferences)
  • Choose Option 3 (Headset) In some models this will be option 4. verify using the title “headset”
  • Check Headset Memory Mode-- Should Be Disabled
  • Go back a step in menu and select Option 2 Hookswitch Mode (Older phones may say Analog Mode) and set it to Jabra EHS. (This is when the phone reboots.)

2) Set compat to 1/RHL

3) Connect the RJ45 end to the AUX JACK on the back of the Leitner Wireless charging base (this is the largest jack in the center of the base). Connect the 5-pin jack end of this cable to the 5-Pin AUX JACK in the back of the Polycom telephone.

4) Next get the Leitner connector cord, which is flat, black, and has a green sticker on one end. Connect one side side of this cable to the TELEPHONE CONNECTOR jack in the back of the Leitner charging base (this is the jack second to the left). Connect the other side of this cable to the HEADSET JACK of the Polycom telephone.

5) Then, plug the power cable back in at the back of the base.

That’s it, you’re done!

With this set-up, the telephone receiver stays plugged into the HANDSET jack of the Polycom telephone. There will be nothing plugged into the HANDSET jack of the Leitner charging base.

**SEE PHOTO for Visual Reference of how to set up an Polycom Hook Switch!

The EHS for Polycom works with the following models:

POLYCOM Soundpoint IP 320

POLYCOM Soundpoint IP 321

POLYCOM Soundpoint IP 330

POLYCOM Soundpoint IP 331

POLYCOM Soundpoint IP 335

POLYCOM Soundpoint IP 430

POLYCOM Soundpoint IP 450

POLYCOM Soundpoint IP 550

POLYCOM Soundpoint IP 560

POLYCOM Soundpoint IP 650

POLYCOM Soundpoint IP 670

POLYCOM VVX 250

POLYCOM VVX 300

POLYCOM VVX 310

POLYCOM VVX 400

POLYCOM VVX 410

POLYCOM VVX 500

POLYCOM VVX 600

POLYCOM VVX 1500