What to do if Customer has a Puffy Leitner battery

1) Replace the battery if we can get it out of the headset
2) If we can not remove the battery from the headset, send a new microphone
We no longer need to transfer the calls to PS
I manage this blog. Feedback, comments, compliments, criticisms, or any other questions? I'll take them all!
Kyle Newgent
Headset Blogger