If you have a Customer using Five9 and they’re getting sound quality issues, the problem may be that Five9 is trying to constantly adjust the microphone. Here are the steps to turn that off (see Photo):

1) In the Five9 softphone go to Settings.

2) Under Settings to go Audio Devices.

3) First, make sure the headset is set up as the default microphone in the Audio Output dropdown menu.

4) Then un-check “Automatic Gain Control”.

This should stop the program from trying to adjust the headset microphone so that the mic no longer cuts out.

If this doesn’t work, get your Customer to Product Support!

(PS Team: It might be the Google Chrome thing!)

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