If you have a Customer that has Microsoft Teams (MS Teams) on their computer and their Sennheiser DECT or Bluetooth headset works with everything BUT this program (ie: can hear sound and can record voice on Sound Recorder) then...
AND ROLL THEM OVER TO PRODUCT SUPPORT
The PS Team will help them download some Sennheiser software to get them back in the saddle. Cuz that’s how rough ryders roll. ;)