Plugging a headset into a computer can get you some great sound in your softphone calls and virtual meetings. When things go wrong there are a lot of things to check. Here we will break it down so you can find your issue and get it fixed quickly!
Headset not Recognized by computer
- Try unplugging the headset and plugging it back in
- Try a different USB port
- If it’s still not recognizing the headset, unplug the headset from the USB port, shut down your computer, plug the headset back in, and restart your computer
No sound in headset
If you see your headset in your computer's sound settings but still can't hear anything, try these steps next!
- Right click on the speaker icon in the bottom right side of the computer screen
- If Playback Devices is available, select that. If not, select Sounds
- Once in the Playback tab of the pop-up window, right-click on the headset and select “Set as default device”
- Next, right-click on all other devices one at a time and select “Disable”
- If the disabled devices start disappearing, right-click in anywhere in the Playback tab and select “Show Disabled Devices” to get a list of what you’ve turned off
You can do the same thing in the Recording tab to set up your microphone as the default!
- Head to the Mac’s Output under "Sounds"
- Slide the headset’s slider all the way over to the right to max
- Slide the other output devices all the way to the left to min
You can do the same thing in Input Sounds to set up your microphone!
Setting are correct, but no mic audio
For outgoing sound, make a quick recording on the computer. Here’s how:
- In the search bar of Windows (usually found by clicking the start button, in Windows 8 and 10 found by clicking the magnifying glass) type in “Sound Recorder”
- Make a quick recording and play it back to yourself to test the headset’s microphone (and speakers)
- Open up Quicktime
- Under file select “New Audio Recording” and make a quick recording and play it back to yourself to test the headset's microphone (and speakers)
- Make a quick recording and play it back to themselves to test the headset’s microphone and speakers
Time for a new Computer USB headset?