Headset not showing up in the computer or having weird computer issues? Here are some standard TS steps you can try:

•Try unplugging the headset and plugging it back in.

• Try a different USB port

• If it’s still not recognizing the headset, unplug the headset from the USB port, shut down your computer, plug the headset back in, and restart your computer.

If the headset is showing up on the computer but there is no sound, most likely the headset is not selected in sound settings. Here’s how to fix this:

For WINDOWS:

• Right click on the speaker icon in the bottom right side of the computer screen.

• If Playback Devices is available, select that. If not, select Sounds.

• Once in the Playback tab of the pop-up window, right-click on the headset and select “Set as default device.”

• Next, right-click on all other devices one at a time and select “Disable.”

• If the disabled devices start disappearing, right-click in anywhere in the Playback tab and select “Show Disabled Devices” to get a list of what you’ve turned off.

You can do the same thing in the Recording tab to set up your microphone as the default!

For MAC:

• Head to the Mac’s Output under Sounds.

• Slide the headset’s slider all the way over to the right to max.

• Slide the other output devices all the way to the left to min.

That’s it!

You can do the same thing in Input Sounds to set up your microphone!

If things are still not working, try a sound recorder to see if the headset is working at all:

For incoming sound, simply have the user play an audio file or open up a website with sound like YouTube.

For outgoing sound, make a quick recording in the computer. Here’s how:

For WINDOWS:

• In the search bar of Windows (usually found by clicking the start button, in Windows 8 and 10 found by clicking the magnifying glass) type in “Sound Recorder”

• Have your Customer make a quick recording and play it back to themselves to test the headset’s microphone and speakers.

For MAC:

Have the Customer open up Quicktime.

Under file select “New Audio Recording”

• Have your Customer make a quick recording and play it back to themselves to test the headset’s microphone and speakers.

Still having trouble? Get your Customer to Product Support!

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