Updated by Kamika Royal on Feb 7, 2024
If you're getting a red diamond with battery lights on your OfficeRunner or DWPro series headset try a dip switch reset!
A red diamond means the headset has lost its connection or is not paired to the base
Dipswitch Reset:
This is a general reset which will help the headset and the base get back on speaking terms.
PS: If you're more of a visual learner, we have video instructions for the Dipswitch Reset as well!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Sennheiser OfficeRunner Battery Reset
Sennheiser Wireless Dimple Reset
Sennheiser OfficeRunner Dipswitches and What They Do
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?