-Try plugging the OR into different USB ports. If using a desktop, trying to stay with the ports in the back as opposed to the front. With a laptop, move the USB to a port closest to the power source.
-If you are using a USB hub, you need to try to cut it out of the equation if possible and plug the USB directly into the computer
-Try to enable Always Audio
After that, time to give our Product Support team a call at 800-923-0018