PC Not Recognizing a USB Headset

If your computer isn't recognizing the headset under sound settings, the steps below should get you up and running.

Troubleshooting Your Computer Headset

• Ensure the headset is listed as both the output and input device in your sound settings.
• Unplug the headset USB cable and plug it back into the same port. If that doesn't do the trick, unplug it again and try another available port
• If the headset USB cord is connected to a hub or docking station, try moving it directly into the computer
• If still having issues, reboot your computer
• The problem still persisting? Try another USB cord, if available
• Lastly, try to plug it into another PC to see if you get different results (if it shows up there, the headset is working but the first computer may not be!)

Using a VPN?

If using a VPN ensure you are checking the settings in your local desktop, not your remote desktop. If you're not sure if you have a VPN, reach out to your IT Team and they can let you know!