The Polycom Soundpoint IP 320, 321, 330 and 331 all require a Female RJ-9 to Male 2.5mm adapter. You may have the adapter (it has since been discontinued) which is the one needed to make EHS work with phone.
IF YOU DO NOT ALREADY HAVE THE ADAPTER your best bet will be an ORL12 handset lifter since the adapter has been discontinued and we have not found a replacement.
IF YOU ALREADY HAVE THE ADAPTER PROCEED BELOW:
EHS Set Up:
1. Connect the RJ9 cord of the EHS into the Polycom adapter
2. Connect Polycom adapter into the 2.5mm port of the phone
Phone settings:
1. Click on the Menu or Home
2. Settings
3. Basic
4. Preferences
5. Headset
6. Memory mode - disabled
7. Go a step back in the menu and select Hookswitch or Analog mode
8. Choose from Sennheiser, Jabra, and Plantronics (Jabra for Leitner)
9. This may reboot the phone
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?