How to ask for help
If you have attempted to use EPOS Connect to either change settings or update your headset, you may encounter issues from time-to-time. Sometimes this requires you to reach out to EPOS. But how do you do that? What do you need?
Come prepared
If you email them at Help@Senncom.com or call them at (800) 332-7439, they will be asking you questions. So before you call...
- Gather/Download the logs
- Click on the question mark in the bottom right of the program
- Click "Download logfiles" then select where you want to save it to, and hit save
- You will now have them available to send to EPOS via email
- Take a screenshot of what you see on the screen and include it in the email
- Know what operating system (Windows 10, Windows 11, etc.) you are using
- They may also ask for additional OS information, which you can find in your "About your PC" section on your computer
- Let them know what troubleshooting has already been done
- Make sure to mention whether or not your headset lights up when you put it on the charger
- Mention whether or not you have rebooted your PC since installing the program
- In fact, do this before reaching out, because they will ask you to do it
If you do all this legwork before reaching out, then it will make your call/email smoother and much faster.