How to set microphone/speaker settings in Shoretel Connect

Firstly, let’s make sure that the headset is default device or default communication device in the sounds menu.

Next, head into Shoretel Connect, then do the following:

1) Head into the “settings” section, then click on “softphone”

2)In the top section, select “Use Windows preferred device”

You can use this tactic if selecting the specific headset is not producing the desired results.

If still having problems, send over to TS!