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Shoretel Communicator Mic Settings

Firstly, let’s make sure that the headset is the default or default communication device in the sounds menu. This will help us for the next step, which is inside your softphone.


Next, head into Shoretel Connect, then do the following:

1) Head into the “settings” section, then click on “softphone”

2)In the top section, select “Use Windows preferred device”

shoretel communicator mic and speaker settings for headsets

You can use this tactic if selecting the specific headset is not producing the desired results.



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Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger