Updated by Kamika Royal on Feb 7, 2024
Is the microphone audio on your softphone cutting in and out? Here is some troubleshooting you can try!
Make sure your computer sound settings are correct. Instructions for Windows 10, Windows 11, and Mac computers are here
Windows 11 tends to have more advanced sound settings, so here are clearer steps to navigate those
If your headset is already the default in your computer's sound settings, next you can check the microphone privacy settings Here are steps for checking Windows 11 microphone privacy settings
If everything looks correct, do a sound recording. Here is how to do a sound recording test on both Windows and Mac computers
If it sounds perfect in the sound recorder (installed on most Windows PCs), then it’s 1 of 2 things:
That’s it! You’re done! WHEW!
If you're still having trouble, give us a call at 1-800-432-3738. We'll be happy to take a closer look with you!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?