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Standard EPOS Connect Settings for OfficeRunner and DW Pro 1 and 2

So many settings, so little time. Once you download EPOS Connect, you may be wondering what to do next. Here we will break down what the settings mean!

Sennheiser OfficeRunner Wireless headset and base

Gettting started

Photo 1: OfficeRunner/DW Pro settings for a lifter or no remote answering.

Photo 2: OfficeRunner/DW Pro settings for a hookswitch cable.

For basic settings for the SDW 5016 headset in EPOS Connect see article Standard EPOS Connect settings for SDW 5016

Sennheiser EPOS Connect settings part 1
Sennheiser EPOS Connect settings part 2

First, make sure your OfficeRunner is plugged into the computer. It will need to stay plugged into the computer so that EPOS Connect can maintain the settings you’re about to set up. If you cannot leave it plugged into the computer, then you’ll want to STOP and use the physical dipswitches on the back of the headset base.

Understanding the settings

If you are down to leave the headset plugged in forever and EPOS Connect running, then proceed to the insturctions below...

  • Open up EPOS Connect. You should see a picture of your headset on the Home page
  • Click on the Settings button right above the picture of your headset
  • Once you’re in the Settings section, click on the tab that says DECT
  • Adjust your settings as-needed using the instructions below
  • Hit the green SAVE button on the bottom right side of EPOS Connect to save your changes

Note: that you can’t make changes and save them while you’re using the headset. The headset must be docked on the base before you hit “save.”

PSTN is your hookswitch setting. It represents Dipswitches 1 &2 on an OR base.

  • Set it to Manual or Handset Lifter if you are NOT using a hookswitch or lifter
  • Set it to Stnadrard DHSG for all OfficePhone hookswitches
  • Set it to Standard MSH for all Cell Phone EHS cables (that would usually use Dip Switch 2)
  • If you have a hookswitch cable that seems to be delaying, try setting it to Fastlink. That may help the EHS cable pick up quicker. Most users will be fine on Standard DHSG mode, though

EHS Mode can be left on Standard DHSG in most cases.

  • If you have a special Siemens EHS cable that wants the base set to “Siemens mode” then instead of doing that change it to Siemens Optipoint EHS
  • If you have a special Panasonic EHS cable that wants the base set to “Panasonic Mode” then select “Panasonic Mode” instead of going through those steps
  • Anything else should be set to Standard DHSG.

Radio Range represents Dipswitch 3 on the OR base.

  • Long range = Dip Switch 3 in the UP position. Most users will want to leave this one in Long Range mode
  • Short range = Dip Switch 3 in the DOWN position

Auto Link represents Dipswitch 4 on the OR base.

  • ON = Dip Switch 4 in the DOWN position. With this on, the headset will automatically turn on when removed from its base.
  • OFF = Dip Switch 4 in the UP position.

Audio Transmission represents Dipswitch 5 on the OR base.

  • Most users will want to set things to Standard. This is a setting between Wide and Narrow band
  • If you would like longer battery life, you can set themselves to Narrow band
  • If you have a special wideband phone (they would specifically say this on the phone’s info) then you can set it to Wideband for richer sound quality. However, doing this may make the battery life a bit shorter than a full 8-12 hours

Volume Limiter represents Dipswitch 6 on the OR base.

  • You will want this set to Standard
  • Limiter is a setting only used in Europe

USB Auto Audio

  • This needs to be ON to get sound out of the headset on computer mode. So leave it ON for most cases

Disable Call Control

  • Most users will want to leave this OFF. We want to be able to answer calls with whatever accessories we have purchased.

  • Time for a new headset?

    Many OfficeRunner Customers have switched to the Leitner LH270!

Hi, I'm Kyle!

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Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger