Headset Answers

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Leitner Support Page Videos*
Need some additional help with your Leitner headset? Check out our videos!Leitner support videos: https://www.headsets.com/headsets/specials/leitner_support....
Leitner corded cell phone adapter - testing results
We have released a new product which can turn our Leitner OfficeHero 2.5mm QD cord to a 3.5mm plug to go into a cell phone - FINALLY! Briefly, this adapter a...
How to permanently register a 2nd Leitner headset to the same base*
If you’re looking to PERMANENTLY add a 2nd headset to a Leitner base! Well, here’s how you do it.   Registering a 2nd permanent headset: This will allow y...
Does my Leitner corded headset need a cord for that amp? (CORD or NO CORD)*
The ultimate mystery-- Does that Leitner corded headset need an extra cord for this brand’s amp?Can you just buy a Leitner headset + amp and use the cord inc...
Replacing the Battery on Leitner Wireless*
Replacing the Battery on Leitner WirelessLH270/370/275:Click here to view the: LH270 Battery Replacement Video The easiest way to remove the battery door is ...
What softphones do the call control for the LH250 and LH255 answer?*
Great question! Easy answer: Skype for Business. Yep, that’s it! So far, no other softphones work for answering calls with the LH250 and LH255, not even...
Leitner Wireless - 5 long boops (deep beeps)
We have observed a new Leitner wireless beep in the wild, which we have yet to name. It sounds like 5 low beeps, during which you can't turn your headset on...
What is the Light on the LH260 and LH265 for?*
Well, it sure looks like an on/off button, but it’s not.LH260/265 DiscontinuedThis headset will light up whenever it is plugged into a USB port. So, while th...
Can Leitner headsets swim?
No, they sink like a rock and probably won't work anymore However, if you do happen to drop your headset into some water (or the other way around), we have ...
Leitner wireless ON/OFF light flashing while on base*
Headset ON/OFF button only flashes when in the charger, and there are no battery lights.When this happens, the headset is trying to tell us that the base thi...
Can I use the Plantronics Mute Switch With Leitner Headsets?
But of course! The Plantronics Mute Switch NOW DISCONTINUED (Cat# 1640) works just fine with Leitner corded headsets. So, if you’d like your LH240 or LH245...
How do I set up my Leitner corded headset to my Avaya QD cord
Set Up: This headset will plug right into the HEADSET jack of your Customer’s Avaya telephone. Remember to make sure they also have a designated headset b...
Is there a video for setting up a Leitner wireless headset?
You bet there is!!!Here is a link you can send your Customer. Joe will take them on a magical trip from unboxing to making/taking a call in this handy video!...
Leitner LH240XL & LH245XL Plush breakdown - CleanSound
Everything we should know about the LH240XL Plush & LH245XL Plush corded headsets- There are monaural & binaural options available- We have easy conn...
Leitner wireless volume controls while muted*
Did you know that if you try to turn up the listening volume in your Leitner headset, it cannot be on “mute”.Being on “mute” acts like the headset is turned ...
Connecting Leitner corded to a cell phone - Now possible!
2.5mm to 3.5mm converter does the trick!   As you all know, we do not have a cell phone (3.5mm) quick disconnect for the OfficeHero headsets. But now we hav...
Leitner wireless base catalog codes*
It finally happened. We can finally ship out just the replacement base if necessary!Note: These are only for warranty replacements, thus can not be found on ...
Leitner Switchbox with the Avaya QD cord
[PRODUCT DISCONTINUED]Leitner switchbox settings with Avaya QD cordSet up with phone: Leitner headset compat: 2 & 3 (if this does not work try other comp...
Leitner Switchbox Setup*
[PRODUCT DISCONTINUED]The switch box will not work with Smartphones since we do not have an RJ9 to 3.5mm adapter. If Customer would like to use with their co...
Can I Use my Leitner Corded Headset with P10 or TPA Systems?*
First things first, before you ask, P10 and TPA Systems are the 2-prong plug-ins that are used wtih dispatch and emergency services systems. You’re welcome.N...
How do I register a new Leitner wireless mic to an old base?*
First things first, make sure the headset has charged.Pairing new mic to old base:1.Press and hold the telephone (TEL) button on the base until the white lig...
Do We Have Corded Open Box Leitners?
YOU BETCHA!We now offer Open Box LH240s and Open Box LH245s! WOW!Here’s all the news you need to know:Open Box LH240Product Code: LTR/LH240/OPENBOXPart Numbe...
Why is my handset not working in the Leiter base?*
Handset not working when plugged into headset baseDHSG/RHL SwitchWhen the headset base is set to DHSG, it turns off the handset port. So move it down to RHL ...
Does the Leitner Wireless in Ear Headset Work with Shoretel Phones?
Why, yes it does!The new over-ear headset Leitner Wireless is 100% compatible with Shoretel.We tested it on the ShoreTel 560 phone.Compat should be on 1.Remo...
Leitner Wireless headset base commands*
Hey friends, ever wondered if there’s a handy chart for Leitner Wireless headset commands? Well, there is!See the pictures in this photo for the chart!A few ...
Do we Have Leitner Corded + Switchbox Bundles?
[SWITCHBOX DISCONTINUED] sorry :(We did, and they were glorious!Here’s all the info you need:LH240 Corded Headset with Leitner Switchbox BundleIncludes: Leit...
Why won't my Leitner go into computer mode?*
Why your Leitner wireless headset won't go into computer modeThe OfficeAlly will not go into computer mode if the USB isn't plugged into both the computer an...
Are Leitner wireless headsets PCI compliant?
Short answer; No. Long answer below.Technically they are not PCI compliant.   What it does include is the following:  Registration procedure and time limits...
Leitner Switchbox with Avaya QD Cord Settings
[PRODUCT DISCONTINUED]Leitner switchbox settings with Avaya QD cordSet up with phone:Leitner headset compat: 2 & 3 (if this does not work try other compa...
Troubleshooting computer headsets*
There a few things to check & try for a “no audio” issue.     No Mic Audio Confirm proper set up. I was thinking we can add a link to this article “Comp...
OfficeAlly LH280/380 - switching from right ear to left (or vice versa)
How to move your 280 to the other earThe OfficeAlly LH280 and LH380 can be worn on either ear, in case you didn't know! To perform this feat, simply rotate ...
Alternate Leitner Lifter
Leitner Lifter has somewhat of a doppelganger!Yes it is true there is an alternate lifter roaming the streets that will work with the Leitner wireless bases....
Leitner OfficeHero USB and Executive Pro Quick Disconnect Extension cord
Yes, they do work together!Alex went out and did a nice test with our Leitner LH250 with this extension cord, and it works! At least when plugging into a co...
Is There a 3.5mm for Leitner Corded*
No, but we have a work-around.You can order the 2.5mm Leitner QD cord and then get our 2.5mm to 3.5mm adapter to plug into their cell phone.Check out this ar...
LH370 - Adjusting the microphone*
Did you know you can adjust the microphone volume on all the different modes and it will save it? All we need to do is start on any mode and adjust the mi...
How to wear your Leitner
Right Ear? Left ear?Despite the "L" written on the side of some of our headsets, they can be worn on the left or right ear (the L stands for Leitner, in case...
Is there a better eartip for the Leitner LH280?
Leitner LH80s used to have a strange rubber ring as their eartips, but have since been upgraded to the round-ish ones we know of today. If someone has the o...
Can Leitner wireless charge on a base without pairing?
Yes, of course.Let's say you are talking on a long call on your Leitner, and your buddy asks if he can charge his headset on your base. Well, now you can con...
How do I put Leitner Wireless headsets into training/conference mode?*
E-mail ready to send instructions below (copy/paste). Don’t forget to insert Customers name.   PAIRING INSTRUCTIONS   “Hi (insert Customers name) Below are ...
Does the Leitner 2.5mm QD cord work with Plantronics or Jabra headsets?
NO, it does not.The 2.5mm cord for Leitner (Cat# 2356) does not provide sound with Plantronics and Jabra corded headsets.We did previously have a Plantronics...
What is the frequency range of our Leitner USB corded headsets?
Corded Leitner advanced specsEvery once in a while there will some curiosity in the sound range of our Leitner headsets. We reached out and found some thing...
Can Leitners rock out to cool jams?*
YES!- Leitner wireless headsets on Computer Mode feature DIGITAL SOUND! Oh, lala!- This means that when you’re on a soft phone call or listening to music, yo...
What the heck is an LH170?
The LH170 is basically an LH270. There is nothing different about it except the name. This item was once sold on Amazon but it is no longer something we carry.
Leitner wireless volume adjustments on computer mode*
We all know how the volumes work in phone mode, but what about computer mode? It does get confusing, but here are our finding so far.PC/Mac Speaker audio: US...
Audio cutting out when moving RHL/DHSG switch*
Have we ever noticed whenever we move the RHL/DHSG switch the audio goes out on 1 or both ends? All of a sudden you can’t hear anymore so we move it back?We ...
How do we turn on the "Auto On" feature on Leitner wireless?*
E-mail ready to send instructions (copy/paste). Be sure to insert Customers name   Currently when the customer picks up their headset up from the base, it wi...
Training for corded headsets with USB quick disconnect cords
How to use training y-cables with USB QD cords for corded headsets.The most important thing to know is that:At this time, we do NOT offer a training solution...
Adjusting notifications in Leitner wireless headsets*
Ring detection or battery beeps not loud enough? No problem!1. Make sure the headset is turned off2. Press the "+" button to increase the notification volume...
How to adjust the volume on the Leitner wireless when using a MAC*
How to adjust the volume on the Leitner wireless when using a Mac Microphone:We can adjust the mic volume underneath the headset charging base with all Leitn...
Pairing a 2nd Leitner headset to a base with EHS cord (without hanging up)*
Well well well, that’s a sticky situation. The EHS for some brands (so far Polycom) will cause the primary headset to hang up on the last step of training w...