Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

Guide to CS50/55 switches including compatibility and volume switches
(CS50 AND CS55 DISCONTINUED)There are several switches on the CS50. Here is a brief description of what each one does:1)1-2-3-4 Screw, located on the left ha...
Plantronics Voyager Legend Basic Info
Comes in a comfortable over-the-ear version. Noise Cancellation-- Active Wideband Audio Digital Signal Processing Connects to cell phones via Bluetooth ...
CT12/CT11 Parts Guide (DISCONTINUED)
ALL DISCONTINUED! Part # Description Price 43298-01 Headband, CT12 ...
Can I switch wearing sides on my CS530 ear piece?
Can you switch from the right to the left ear (vice versa) on the CS530 mic? Yes you can! The mic rotates almost a full 360 degrees and then can be tucked u...
What are the Differences Between the PLantronics P10 and the Two-prong Adapter (TPA)?
Plantronics P10 Two-prong Amplifier The P10 is a headset amplifier that plugs into operator consoles, PBXs, and most carbon ACDs. The P10 connects to H seri...
How to change default mode on Savi wireless
To change your default outbound line : This feature sets the preferred outbound line when the headset call control button is pushed while all lines are idl...
Conferencing Savi headsets
How to conference extra Savi Headsets: 1) Place a call on the Primary headset (or just make sure the Primary headset is on and has the light on it). 2) Pla...
How do I Connect the HL10?
The HL10 attaches to the left hand side of the Customer's phone, underneath the handle of the telephone Handset. (see picture at bottom How does it attach...
How do I change Between the Different Modes on the Savi?
Figure 8 Computer Mode buttonFigure 9 Bluetooth Mode buttonFigure 10 Phone Mode buttonThese buttons are used to change in between the various modes of use av...
Plantronics Savi W710 and W720 basic info
Savi W710 and W720 Basic Info DISCONTINUED! -Can connect to your desk phone, PC, and bluetooth -Lightest DECT headset available -- .67oz -Comes in either ...
What is the Plantronics XD Series
It’s an Emoji: XD And it’s a special new series of headsets from Plantronics! While we don’t carry the XD Series, here are some things to know about it:...
How do I Hook up my Plantronics Y-Cord Training Cable?
I have this nifty y-shaped training cable from Plantronics for my corded headsets! How do I hook it up? How to hook up the Plantronics Quick Disconnect Y-T...
General P10 Information for Phones with two Prong Connection
The P10 Plugs into operator consoles, PBXs and most carbon ACDs Their are many different P10’s available. To see which one they need get the mod...
Can I Limit the DB Level of Savi?
You can change the maximum decibels(dB) of the Savi W740 headset to help protect your hearing. These features are especially pertinent for European or Austra...
How do I perform a reset on my CS510/520?
Automatic Secure Subscription1) Begin with the headset OUT of the base in standby mode.2) Simply place the headset into the charger and it will automatically...
AC/DC Adapter Specs for S12 and T20 (BOTH DISCONTINUED) Are there 2 Different Power Cords for the S12 and T20?
(ALL DISCONTINUED) In JUNE 2009, Plantronics made a change to the DCA power cord for S12 and T20 bases. This is important to know because they are not in...
Plantronics CS500 series Siemens EHS*
The CS500 series headsets use the Plantronics Electronic Hookswitch for Aastra & Siemens Phones to work with the following Siemens phones:OpenStage 40Ope...
My CS50/55/70/351/361 is not Getting the Range it's Supposed to
The Plantronics CS50 / CS55 / CS70 / CS351 / CS361 gets UP to 300 feet in an ideal situation. The range depends on the environment such as other wireless de...
Is There a CS50 Resub/Resync Form I can Email to Canadian Customers? (DISCONTINUED)
Yes, you can find it in the Forms Tower folder in the Employee Shared Drive (U:). 1) Go to your Start menu 2) Open “employees on ‘enterprise8’ (U:)” 3) Op...
How do I Pair my Bluetooth Device to my Savi Headset?
THE SAVI W740 MIC IS NOT A BLUETOOTH HEADSET!!The base itself is what makes the bluetooth connection to your bluetooth device.You must keep your bluetooth de...
Does Plantronics Have a Headset for the Stock Trading Floor?
Model SHR2150-01. Single-Channel, behind-the-head mounted headset top with a Noise-cancelling Microphone, an H-Series Quick Disconnect and a 2.5mm right-...
Can I use my old cs251 or 361 headset on my new cs500 base?
NO WAY! OLDER CS SERIES HEADSETS (CS50, CS70, CS361) WILL NOT WORK WITH THE CS 500 SERIES. THEY MAY LOOK LIKE THEY FIT BUT THEY DO NOT WORK.
CS540 Battery Info
CS540 Battery Information - Catalog #2293 Battery Reset See image to the right 1) Remove ear loop or headband 2) Slide battery door down...
How do I Reset the Voyager 510 (DISCONTINUED)
Perform a reset on the headset. Step 1. Have Headset turned on (blinking blue light in microphone boom) Step 2. Hold down the Black Power button and the MI...
Is There an Easy User Guide for the CT14?
YES! But we didn't make it! So Shhh! Don’t send it to Customers! http://headsetplus.com/PDF/CT14-userguide.pdf Just copy and paste the link above int...
SP-02 Accessory Guide
Top - The SP-02 Bottom - The SP-02H (This version comes with a Polaris RJ9 to QD cord) * 40286-01 -CABLE ASSY, 10' EXT., COIL, MALE/F...
Plantronics CS500 series beeps and tones
Out of Range - 2 beeps (one “mid” tone when back in range) Low Battery -1 beep every 10 sec (Recharge headset for 1-3 hours or until charge light goes soli...
How do I hook my CS50/55 to my Avaya EHS for 2420, 4600, & 5000
[CS50/55 DISCONTINUED][CS50 AVAYA 2420, 4600, & 5000 EHS DISCONTINUED]What you’ll want to do is this--Take the side of the y-cable with the rounded 3.5mm...
How to set up and use your CT14 (DISCONTINUED)
NOTE: CT12 or CT14 can be used by itself on a single analog line, as a stand alone or cordless telephone. Package Contents: 1. Convertible Headset 2. Remot...
Is There a Date Code on the HL10?
Yes. The photo on the right shows one from 2003. **On the actual lifter the date code isn’t circled in red**
CS540 Removing/adding/changing wearing style
Changing headset configurationChanging/Removing earloop Gently pull the eartip from the headset. Rotate the earloop down 90 degrees.Note: You will feel resi...
EHS36 setup with Plantronics wireless
Setting up a Plantronics wireless headset with Yealink EHS36Grab adapter box, 3.5mm DC jack, and RJ12 cord (short round one)1) Connect the connector cord int...
What Accessories Will Workwith the new CS500 Series Headsets?
In a nutshell, everything that currently works with our CS Series headset with the exception of the Electronic Hook Switches.Compatible Accessories for ALL C...
Plantronics Savi meaning of lights
(8, 9, 10)Mode button ____ Orange light: Initiating a connection. If the light never changes from this color, then no connection could be established. ___...
My Polaris Headset cord is Too Short! Can I get an Extension cord for it?
Yes - you can use the standard 10’ QD to QD extension cord - P/N 40703-01 for $19.95 / $31.95 CAD.
Plantronics Vista Buzzing
Go to the slide compat switch settings on the left hand side of the Plantronics Vista M10/M12/M22. In some cases it should be set at 6 rather than 5. If ...
Can I Pair my CA12CD-S Adaptor to my old CA12CD Base?
NOPE. CA12CD-S/CA12CD both discontinued Plantronics discontinued the CA12CD unit quite awhile ago. The CA12CD-S is NOT the same thing and the remotes canno...
Do We sell a battery for the CS510 and CS520?
Answer: Nope! This battery comes with a special tool to help Customers get the battery in and out of the headset a bit more easily. WE DO NOT CARRY IT BUT ...
Do the CS50 and the CS55 have the same Replacement Headset?
NO! They are not interchangeable!The CS50 (DISCONTINUED!) Replacement mic is a longer mic.The PN 64402-11This product is DISCONTINUED and we do not carry it!...
Are there different HL10 models?
Yes the is!.... Older CS series(CS50, CS55, CS70,...) --All Discontinued!-- can only use the L shaped tip. #60961-32 CAT#: 1402 The new CS series (CS540,...
What are the Tones for the CS500 Series Headsets?
Out of Range - 2 beeps (one “mid” tone when back in range)Low Battery -1 beep every 10 sec (Recharge headset for 1-3 hours or until charge light goes solid)M...
Will I Hear Different Tones on my Savi for Each Type of Call?
The Savi W740 has a different tones for a phone call, a bluetooth call, and a computer call. Unlike the OfficeRunner, you will receive notifications of a sec...
What Materials are Plantronics Headsets Made of? I'm Allergic to Latex!
LATEX FREE! February 20, 2007 To Whom it May Concern: We would like to take this opportunity to explain our manufacturing methods of our headset products,...
Reading the date code on the CS500 series
The Date Code for the CS500 Series is located on the label on the bottom of the base and consists of four digits (MMYY). This may help us determine if a he...
Is there a 2.5mm Adapter for the Savi and CS500 Series?
YES!Plantronics does have available a 2.5mm adapter for the Savi and CS500 series.You can find it on the website at Cat#2180
Date Codes for Plantronics Voyager units
B is for the Base, the 2nd Letter = the month the unit was manufactured; A=Jan, B=Feb, C=March, D=April, E=May, F=June, G=July, H=Aug, I=Sept, J=Oct,...
How do I Mute the Call on the CS530 or CS70 (CS70 DISCONTINUED)
To mute the headset, long press the volume down button (3 seconds). Press and hold again to unmute. Talk indicator light (green light) on base will flash w...
CS50/55 Not Connecting or Giving Audio?
(CS50 AND CS55 DISCONTINUED)Try these wonderful steps.1) Make sure the headset is fully charged and the Charging Base has a solid red light. It takes 3 hours...
How do I set up my MX10 with a CS55 wireless Headset?
The MX10 has been tested by Headsets.com Product Support with Plantronics CS Series Wireless headsets. Please use the following instructions for the corresp...
CS50/55 Has an Interference Buzz (DISCONTINUED)
You can tell if a buzz is caused by interference if the sound of the buzz changes when a Customer changes the position of the base unit Try moving the base ...