Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

Sennheiser MB660 manual*
Sometimes it helps to have the manuals on hand, and this headset is no exception.Sennheiser MB660 manualAnd here is the natural link, in case you want to sen...
What Sennheiser Products Work With Xbox and Xbox 360
DeskMate® Dual-Ear for Your Computer (USB) PC 36 Call Control Binaural USB PC 26 Call Control Binaural USB except it’s monaural) GameCom X30 - compare w/MX5...
Is There a BASIC Troubleshooting Guide for the SD Pro Series?*
DISCONTINUED!Common issues that can occur:(1) No sound on the headset.(2) One party can hear well, but the other party cannot.(3) The quality of sound is un...
How long can I store a Sennheiser battery?*
[OFFICERUNNER DISCONTINUED]Sennheiser batteries are rechargeable lithium ion (LI) batteries.LI batteries in general don’t store very well.We run through our ...
Is There an Extension Cord for Sennheiser Corded Headsets?*
YOU BET!SEN/CORD/EXT is a QD to QD cord.Sennheiser 10ft. Quick Disconnect Extension Cord catalog # 1777 on website
I have an MB Pro Computer Bundle! Does it have a travel Charging Cable?*
[PRODUCT DISCONTINUED]Hi There! Do you not want to use or travel with the charging stand that comes with an MB Pro Computer Bundle? Well, did you know there ...
Sennheiser BTD 800 and YOU!*
So, what is the Sennheiser BTD 800?Welp, it’s a USB Dongle that allows your Sennheiser bluetooth device to connect to your computer! It can also work with ce...
Standard EPOS Connect Settings for OfficeRunner and DW Pro 1 and 2
[ALL DW PRO1 DISCONTINUED][OFFICERUNNER DISCONTINUED]Hey remember those sweet screenshots from your training for EPOS Connect that have the basic settings fo...
What are the 2 Black Wires on the Battery Door of my OfficeRunner?*
[OFFICERUNNER DISCONTINUED]The battery door stays attached to the microphone with two thin black wires. It’s kind of like the shirt / sock stays sharp dresse...
Sennheiser HZP 30 foam ear cushions for SC200 and Deskmate headsets*
Good news! We now have foam ear cushion replacements for the SC200 series headsets! Product Code: SEN/FOAM/HZP 30CAT#: 2101 on websiteIncludes one pair of f...
Computer headset setup*
[OFFICERUNNER DISCONTINUED] [DW PRO1 DISCONTINUED] E-mail ready to send instructions to Customer. Please insert Customers name Set up with Windows: “Hi (inse...
How do I Set up a Sennheiser Wireless Headset?
[OFFICERUNNER DISCONTINUED]E-mail ready to send instructions to Customer. Please insert Customers namePlease note! If they have a handset an ehs we will need...
Can the OfficeRunner Base Work with the SD Office or SD Pro Mic?*
ALL SD HEADSETS DISCONTINUED![OFFICERUNNER DISCONTINUED][DW PRO2 DISCONTINUED][DW PRO1 DISCONTINUED]YES!If you have a Customer that has a mixture of SD Offic...
Sennheiser amplifier volume controls
Speaker volume: The big dial right on top. Move it clockwise to turn listening volume up, vice versa for down, of course!   Mic Volume: Flip base over, the d...
Sennheiser UI770 Amplifier Troubleshooting Steps*
Sennheiser UI770 Amplifier Troubelshooting StepsNo Audio in the headset- Verify set up- Verify compatibility setting ( ‘A’ being most common)- Make sure that...
Replacing the Battery in the DW Pro 1 Headset*
[ALL DW PRO1 DISCONTINUED] Replacing the BATTERY in the DW Pro 1 Headset The BATTERY in the DW Pro 1 headset is located in the side of the headband that does...
Is there a Bundle for the Deskmate and my Cisco Phone?*
Yes, there sure is!!DeskMate Single-Ear Cisco IP / Plantronics Bundle cat #2125 on websiteandDeskMate Dual-Ear Cisco IP / Plantronics Bundle cat #2124 (Disco...
OfficeRunner / DW Office & Computers - Headsetup Program
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED] Let me stop you right there! Headsetup is an older Sennheiser program. Thankfully we now have Headsetup Pro...
How can I make the Deskmate work with my Plantronics M22?*
The Deskmate (and any Leitner and Sennheiser corded headset) will work with existing M22 amps by Plantronics.The key is to use the Sennheiser Quick Disconnec...
Can I charge the Sennheiser Presence and/or MB Pro on an OfficeRunner base?*
[OFFICERUNNER DISCONTINUED](PRESENCE UC DISCONTINUED)IF YOU HAVE A HEADBAND, YES YOU CAN! Yes! The MB Pro headsets already have a headband and with the Prese...
What is Multi Connectivity?*
(PRESENCE UC DISCONTINUED)Sennheiser Bluetooth headset UC variants are designed for multi connectivity, allowing users to switch seamlessly between softphone...
Do OfficeRunners have behind-the-neck bands?*
[OFFICERUNNER DISCONTINUED]YOU BET YOUR SWEET BIPPY!This bad boy comes in a package called the SUPERBAND!What’s in the package? A behind-the-neck band AND a ...
What is the SC 660 TC?*
The Sennheiser SC 660 TC is a special corded headset made with hearing aids in mind. Those who wear T Coil hearing aids will enjoy better comfort and sound q...
Sennheiser SC30 Monaural Headset with In-Volume Control*
HEY! CHECK IT OUT! WE NOW HAVE A SENNHEISER USB HEADSET THAT IS DESIGNED FOR USE WITH SOFTPHONES AND IS OPTIMIZED FOR MICROSOFT LYNC!PRODUCT CODE: SEN/SC30/U...
How do I Charge the DW Pro 2?*
Charging for this headset is precisely the same as the OfficeRunner, however the headset itself is shaped differently.Take a look at the attachment included ...
Sennheiser Presence manual*
Always a good idea to have a good manual on hand!Sennheiser Presence ManualEasy Peasy Lemon Squeezy, as the saying goes.
OfficeRunner Works Fine on Computer Mode but Won't Work on Phone Mode*
[OFFICERUNNER DISCONTINUED]SOLUTION:Ensure BOTH power cords are connected properly.SCENARIO:OfficeRunner won’t even turn on when Phone mode is selected, but ...
Sennheiser Quick Disconnect to USB Cord*
We recommend instead:Sennheiser Quick Disconnect USB CordCatalog # 2181Part Number: 506035Product Code: SEN/CORD/USB-ED 01DISCONTINUED PRODUCT:Sennheiser UUS...
OfficeRunner/DWPro Compat Settings and Dip Switch Settings*
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]Compatibility Settings:A is the most common.C is generally used in headset jacks on Cisco phones.Dipswitch S...
Firmware Updates
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]If a Customer would like to update their firmware, please send them the following link:https://en-us.sennhei...
How can I tell if a Deskmate is still under warranty?
How can I tell if a Deskmate is still under warranty?(HSC 260 Discontinued) DeskMates from 3+ years ago used to be silver instead of blue! This can be helpfu...
What is Sidetone from the MB660?*
Good question! From our friend Anoop at Sennheiser, please, read on!New features- User configurable sidetoneFAQQ: What is sidetone?A: Sidetone is the audible...
How do I pair my Presence headset with my phone? How about my computer?*
(PRESENCE UC DISCONTINUED) How to pair your Presence to your cell phone/computer: While pairing is usually automatic, here’s how to pair it when it doesn’t ...
OfficeRunner, DW Office Basics and Lights*
[OFFICERUNNER DISCONTINUED] [DW PRO1 DISCONTINUED] OfficeRunner & DWPro1/2 Lights:   Lights on the cube: Phone button LED: Lit solid when on that mode, F...
What is the "USB Auto Audio" setting in EPOS Connect do?
Great question!USB Auto Audio will turn on your headset automatically on computer mode whenever it hears audio play through the base. It does takes about 7is...
Does the Dongle for the MB Pro 1/2 Have a Sleep Mode*
It sure does!The Dongle that comes with the computer bundle has a power saving mode and will time out if not in use.Originally the dongle would time out afte...
EPOS Connect For USB Dongle and Bluetooth Devices*
For Sennheiser Bluetooth Headsets, EPOS Connect can be used to update firmware (and remember-- if you need help with this, call up our Product Support Team 8...
OfficeRunner Training Bundle info*
[OFFICERUNNER DISCONTINUED]The OfficeRunner Trainer Bundle offers flexibility to any desk. If you've already got an OfficeRunner, or other Sennheiser wireles...
Pairing the SDW 5016 to a Bluetooth device*
Pairing Bluetooth device to the SDW5016 headset: Turn on the Bluetooth on your device (phone, tablet, computer etc) Connect dongle to the right hand side ...
Sennheiser SC60 Binaural Headst with In-Line Volume Control*
[PRODUCT DISCONTINUED]Hey! Check it out! We now have a Sennheiser USB headset that is designed for use with Softphones and is optimized for Microsoft Lync!Pr...
Can I Conference a DW Pro 2 with an OfficeRunner Base?*
[OFFICERUNNER DISCONTINUED]Yes! It works vice versa as well.
Sennheiser Wireless Setup*
[ALL DW PRO1 DISCONTINUED][OFFICERUNNER DISCONTINUED]Sennheiser Wireless Setup:Handset Jack: Plug the power into the headset base Unplug the telephone (curly...
No Microphone Audio With Windows 10*
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]NO MICROPHONE AUDIO IN WINDOWS 10https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubl...
EPOPS Connect for Firmware Updates with Files
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]If the Customer has not already installed EPOS Connect on their computer, direct them to https://www.eposaud...
Whenever I get off a call, it disconnects my conferenced headset!*
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]TO END THE CONFERENCE CALL- Guest headsets can exit the call by turning the headset off (PRESS CALL CONTROL)...
Sennheiser UUSB-8 Quick Disconnect to USB Cord with In-Line Call Control*
DISCONTINUED! Recommend Instead: Sennheisr Sennheiser Quick Disconnect USB Cord Quick Disconnect to USB Cord Catalog # 2181 Part Number: 506035 Product ...