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Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

Wireless Y-Adapter - General Setup and Functionality
The Wireless Y Training Adapter is a headset accessory that can be used to connect 2 different headsets to the same phone, even if they are different brands!...
OfficeRunner/DWPro Resets
Standard Reset (DCA Reset) Remove the AC/DC power cord from the back of the base (under the yellow sticker) Note: if the USB cord is being used, unplug that ...
OfficeRunner/DWPro Multiple Mic Pairing Instructions
**The OfficeRunner can accept up to 3 additional headsets for conference calling or training**Pairing an Additional Headset“Hi (insert Customers name),Below ...
Dipswitch Reset
Dipswitch Reset: 1) Place the headset in the charging base. 2) Remove the DCA power cord from the back of the base (under the yellow sticker). Unplug the US...
BusyBuddy & Busy Beacon Setup
1) Plug the power cord into the top of the Busy Buddy (or Beacon) box (this is the side that was 3 ports available). The power cord will plug into the wall...
Sennheiser Yealink EHS 36 Setup
What is in the box:- Yealink adapter box,- RJ12 Cord (short round cord)- RJ45 cord (short flat cord)- 3.5mm DC Jack Cord,- RJ9 Curly Cord- Y-shaped Sennheise...
Sennheiser Wireless Headsets Beeps And Tones
The OfficeRunner makes 2 kinds of noises: beeps and chimes. A beep is a short high-pitched “Beep!” or lower-toned “Boop.”+ A chime sounds like syntheti...
OfficeRunner Training Bundle info
[OFFICERUNNER DISCONTINUED] The OfficeRunner Trainer Bundle offers flexibility to any desk. If you've already got an OfficeRunner, or other Sennheiser wirele...
ORL12 Lifter Overview: Set up, height adjustments, programming ring detection, & videos*
ORL12 Handset lifter works with Sennheiser wireless headsets Contents in the box: 1. ORL12 handset lifter 2. Microphone (ring detector) 3. Cable with two ...
Which Softphones Have Call Control With Sennheiser and Leitner?
Leitner: - Skype for Business if Lync Mode is enabled. What is Lync Mode? Check out this article! Note: The newer models of Leitner headsets no longer have ...
Sennheiser Polycom EHS Setup
Sennheiser Polycom EHS Setup (Cat #1778)1. Remove DCA/USB from the charging base2. Plug the hook switch into the Headset jack and 5 pin jack on the back of t...
Sennheiser OfficeRunner Battery Reset
Below are instructions on how to reset the battery on your OfficeRunner. Battery Reset: Remove the wearing apparatus from the microphone (earloop or head...