Headset Answers

Our internal database of over 1,000 headset articles, made available to you for free.

Sennheiser MB660 manual*
Sometimes it helps to have the manuals on hand, and this headset is no exception.Sennheiser MB660 manualAnd here is the natural link, in case you want to sen...
How to reset the Sennheiser BTD 800 USB dongle
BTD 800 USB dongle reset We can try this when the Bluetooth headset can’t seem to pair to the dongle. Remember there is a separate reset for the Bluetooth he...
What Sennheiser Products Work With Xbox and Xbox 360
DeskMate® Dual-Ear for Your Computer (USB) PC 36 Call Control Binaural USB PC 26 Call Control Binaural USB except it’s monaural) GameCom X30 - compare w/MX5...
Is There a BASIC Troubleshooting Guide for the SD Pro Series?*
DISCONTINUED!Common issues that can occur:(1) No sound on the headset.(2) One party can hear well, but the other party cannot.(3) The quality of sound is un...
Is there an EHS that will work with the NEC DT730 for Sennheiser wireless headsets?
THIS SETUP IS FOR EUROPEAN BASED INSTALLATIONS ONLY FOR NEC DT730IP phones (ITL-8LD-1P, ITL-12D-1P, ITL-24D-1P, ITL-32D-1P)   By combining the Dectel Jabra...
How long can I store a Sennheiser battery?*
[OFFICERUNNER DISCONTINUED]Sennheiser batteries are rechargeable lithium ion (LI) batteries.LI batteries in general don’t store very well.We run through our ...
I have an MB Pro Computer Bundle! Does it have a travel Charging Cable?*
[PRODUCT DISCONTINUED]Hi There! Do you not want to use or travel with the charging stand that comes with an MB Pro Computer Bundle? Well, did you know there ...
OfficeRunner/DW Pro1/2: persistent red diamond*
[OFFICERUNNER DISCONTINUED][ALL DW PRO1 DISCONTINUED]Can't get the red light to disappear? Try a dip switch reset!Dipswitch Reset:1) Place the headset in the...
Sennheiser Avaya 1400,1600, 2400, & 9000 series EHS Setup (Cat #2083)*
Sennheiser Avaya 1400,1600, 2400, & 9000 series EHS set up (cat 2083)1) Plug the cord with the green sticker into the PHONE port in the back of the heads...
ORL12 Flashing Purple*
ORL12 Flashing PurpleIf you see a purple light on the lifter when we try to adjust the height want to replace the lifterIt’s a rare critical error that only ...
How do i change the ringtone on a Nortel phone?*
Having trouble programming your Sennheiser handset lifter’s ring detection on your Nortel / Norstar / Aastra Phone?This can be really useful if you are tryin...
Sennheiser BTD 800 and YOU!*
So, what is the Sennheiser BTD 800?Welp, it’s a USB Dongle that allows your Sennheiser bluetooth device to connect to your computer! It can also work with ce...
Sennheiser Snom EHS Setup (Cat #1787)*
Sennheiser Snom EHS Setup (Cat #1787)1. Connect the green end into the "phone" jack in the back of the cube2. Connect the other 2 ends into the Headset jack ...
Standard EPOS Connect Settings for OfficeRunner and DW Pro 1 and 2
[ALL DW PRO1 DISCONTINUED][OFFICERUNNER DISCONTINUED]Hey remember those sweet screenshots from your training for EPOS Connect that have the basic settings fo...
Setup for all Sennheiser Cisco EHS cables*
Setup for all Sennheiser Cisco EHS cables Sennheiser Electronic Hookswitch for Cisco 7900 Series Phones (CAT #1785): - Connect green and pink cord into PHONE...
What are the 2 Black Wires on the Battery Door of my OfficeRunner?*
[OFFICERUNNER DISCONTINUED]The battery door stays attached to the microphone with two thin black wires. It’s kind of like the shirt / sock stays sharp dresse...
ORL12 Lifting Slowly? Try This*
Got a lifter that goes up but very slowwwww?1) Try an ORL12 Reset if that fails ...2) Try a Dipswitch Resetif that fails3) Try moving the power cable into a ...
SDW 5016 lights and indicators
On the Headset SOLID BLUE: Headset is charging on the base (this light may go away if the headset if fully charged) RED/BLUE FLASH: Headset is being paired ...
Computer headset setup*
[OFFICERUNNER DISCONTINUED] [DW PRO1 DISCONTINUED] E-mail ready to send instructions to Customer. Please insert Customers name Set up with Windows: “Hi (inse...
How do I Set up a Sennheiser Wireless Headset?
[OFFICERUNNER DISCONTINUED]E-mail ready to send instructions to Customer. Please insert Customers namePlease note! If they have a handset an ehs we will need...
Red Light Full Battery vs Red Light No Battery troubleshooting on OR/DW series*
[OFFICERUNNER DISCONTINUED] [DW Pro1 DISCONTINUED] [DW PRO2 DISCONTINUED] E-mail ready to send instructions for dipswitch reset. Be sure to insert Customers ...
Can the OfficeRunner Base Work with the SD Office or SD Pro Mic?*
ALL SD HEADSETS DISCONTINUED![OFFICERUNNER DISCONTINUED][DW PRO2 DISCONTINUED][DW PRO1 DISCONTINUED]YES!If you have a Customer that has a mixture of SD Offic...
Replacing the Battery in the DW Pro 1 Headset*
[ALL DW PRO1 DISCONTINUED] Replacing the BATTERY in the DW Pro 1 Headset The BATTERY in the DW Pro 1 headset is located in the side of the headband that does...
OfficeRunner / DW Office & Computers - Headsetup Program
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED] Let me stop you right there! Headsetup is an older Sennheiser program. Thankfully we now have Headsetup Pro...
SDW 5016 Dipswitches*
SDW 5016 has 8 Dipswitches . They are different from the OfficeRunner   EPOS Connect is a new program that makes it MUCH easier to set up your SDW 5016 base...
Sennheiser Yealink EHS 40 Setup (Cat #2448)*
  Sennheiser Yealink EHS 40 Setup (Cat #2448) What is in the box: - Yealink adapter box that has a USB cord coming out of it - 1 Sennheiser Y-cord ( has 1 RJ...
Can I charge the Sennheiser Presence and/or MB Pro on an OfficeRunner base?*
[OFFICERUNNER DISCONTINUED](PRESENCE UC DISCONTINUED)IF YOU HAVE A HEADBAND, YES YOU CAN! Yes! The MB Pro headsets already have a headband and with the Prese...
What is Multi Connectivity?*
(PRESENCE UC DISCONTINUED)Sennheiser Bluetooth headset UC variants are designed for multi connectivity, allowing users to switch seamlessly between softphone...
Do OfficeRunners have behind-the-neck bands?*
[OFFICERUNNER DISCONTINUED]YOU BET YOUR SWEET BIPPY!This bad boy comes in a package called the SUPERBAND!What’s in the package? A behind-the-neck band AND a ...
How do I Charge the DW Pro 2?*
Charging for this headset is precisely the same as the OfficeRunner, however the headset itself is shaped differently.Take a look at the attachment included ...
Can I change/reset the battery on my SDW 5016 headset?*
Officially-- you can’t! It seems that you need a tiny screw driver that we don’t yet carry. The battery is not the same as the DW and OfficeRunner headsets. ...
Sennheiser Presence manual*
Always a good idea to have a good manual on hand!Sennheiser Presence ManualEasy Peasy Lemon Squeezy, as the saying goes.
Ring Detector Beep (Chime) is too Soft*
[OFFICERUNNER DISCONTINUED]To raise the ring detection beep (chime):1) Start with the headset turned off.2) Raise the volume on the headset like you normally...
OfficeRunner Works Fine on Computer Mode but Won't Work on Phone Mode*
[OFFICERUNNER DISCONTINUED]SOLUTION:Ensure BOTH power cords are connected properly.SCENARIO:OfficeRunner won’t even turn on when Phone mode is selected, but ...
I just got a new ORL12. Where is my pink cord?*
Great question!That pink lifter cord is in a hidden compartment underneath the cardboard of the box. So tricky!You can check out this handy YouTube video. A...
OfficeRunner/DWPro Compat Settings and Dip Switch Settings*
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]Compatibility Settings:A is the most common.C is generally used in headset jacks on Cisco phones.Dipswitch S...
How do I conference the SDW 5016 headset?*
Conferencing with the SDW 5016 headset is a little complicated. You have a bunch of conferencing options:The pictures in this article show 4 ways to do it:A)...
Firmware Updates
[OFFICERUNNER DISCONTINUED][DW PRO1 DISCONTINUED]If a Customer would like to update their firmware, please send them the following link:https://en-us.sennhei...
Sennheiser Panasonic EHS Setup (Cat #2296)*
Sennheiser Panasonic EHS Setup1. Start with everything disconnected from the back of the headset base and the headset out base2. Connect power3. Connect the ...
Sennheiser Bluetooth headset disconnecting with dongle after firmware update*
First, we want to reset the headset:For MB660 :MB660 Reset:1. Switch the Headset OFF. To do this, turn the earphones outward (so the headset is flat and can ...
Headset chiming, but the phone is not ringing (Phantom Chimes)*
[OFFICERUNNER DISCONTINUED]Headset chiming, but the phone is not ringing.. Also known as "Phantom Chimes"Ba-bing-bing...ba-bing-bing...the sound that calls t...
Sennheiser Alcatel EHS Setup (Cat #1783)*
Sennheiser Alcatel EHS Set Up:1) Remove power/USB from the back of the headset base2) Remove the phone line from the telephone (jack is labeled with a bell) ...
My MB660 Won't Pair with a 2nd Device? What do I do?*
We’ve noticed that the MB660 doesn’t like to go into pairing mode when you’re talking on it. So, you’ll try this:1) If the you're on a cell phone, turn off ...
What is Sidetone from the MB660?*
Good question! From our friend Anoop at Sennheiser, please, read on!New features- User configurable sidetoneFAQQ: What is sidetone?A: Sidetone is the audible...
Is there an Open Box ORL12 Lifter?
The open box ORL12 is no longer available.
How do I pair my Presence headset with my phone? How about my computer?*
(PRESENCE UC DISCONTINUED) How to pair your Presence to your cell phone/computer: While pairing is usually automatic, here’s how to pair it when it doesn’t ...
Sennheiser Avaya 1400 & 9000 EHS Setup (Cat #2164)*
Sennheiser Avaya 1400 & 9000 series set up (Cat #2164)   1) Plug the cord with the green sticker into the PHONE port in the back of the headset base 2) P...
OfficeRunner, DW Office Basics and Lights*
[OFFICERUNNER DISCONTINUED] [DW PRO1 DISCONTINUED] OfficeRunner & DWPro1/2 Lights:   Lights on the cube: Phone button LED: Lit solid when on that mode, F...
Are There any Compatibility Issues with the MB Pro Series?*
There are known issues with Iphone 6, Motoroloa (3rd generation) and nokia Lumia phones when used with the MB Pro Series.Sennheiser is currently working on t...
What is the "USB Auto Audio" setting in EPOS Connect do?
Great question!USB Auto Audio will turn on your headset automatically on computer mode whenever it hears audio play through the base. It does takes about 7is...