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Testing Microphone Audio on a Windows or Mac Computer?

Have you ever been working with a difficult computer case that has left you wondering: Is it the headset that has the problem or is it the computer program?

Well, here’s a way to make a test recording in your computer to see if it’s the softphone or voice dictation program not picking up the microphone or if the headset is not sending any microphone sounds to the computer at all.


  • In the search bar of Windows Sound Recorder (Windows 7) or Voice Recorder (Windows 10)
  • With the headset activated, press the record button and start talking to test microphone
  • Play the sound back to see if you can hear it


  • Open up Quicktime
  • Under file select “New Audio Recording”
  • It may ask you to select your microphone. If it does, choose the headset
  • With the headset activated, record a few seconds of your voice to test the mic
  • Press play once finished to hear the sound come back to you

If program is not there:

Sometimes the program will not be on the computer, either because it was removed or hidden by IT. In that case...You can use this nifty online voice recorder


Once you pull up Sound Recorder OR Quicktime (or online voice recorder), this will pull up a little built-in recorder that you can use to make a quick recording of your voice. You can then play it back to make sure the computer is picking up your headset’s microphone.

If it works, then the problem is somewhere in the settings of the softphone or voice dictation program. If it doesn’t, then the computer isn’t hearing the microphone at all and we need to check the computer settings again!

Happy Troubleshooting Everyone!

Time for a new headset?

Hi, I'm Kyle!

I manage this blog. Feedback, comments, compliments, criticisms, or any other questions? I'll take them all!

Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger