There's no sound/garbled sound in my soft phone or computer program.

So, the ole “my headset has no sound or weird sound in the soft phone or computer program, eh?” A likely story!

Well, here’s a likely solution...

First, make sure that your headset is set up as the default device in both PLAYBACK and RECORDING (for Windows) or INPUT SOUND and OUTPUT SOUND (for Mac). Unsure how to do this? Check out HDSAnswers Article # 2234 for Sennheiser, #2131 for Plantronics, and #2136 for Leitner!

If your headset still doesn’t have any sound or sounds strange, like you’re in a hallway or talking through a tin can, the computer program probably isn’t using the headset’s microphone. Here’s how to fix that:

Try going into the soft phone or computer program in question and seeing if there are Sound Settings. These are usually in the OPTIONS or TOOLS or SETTINGS section somewhere up at the top of the program or web page.

Once you’re in the Sounds portion of the settings, look for anything that says “Microphone” or “Headset” and set the headset you’re working with up as default.

Here are instructions for some of our more popular soft phones and computer programs:

Skype (free version, home user)

1.Go to the Tools menu at the top of the screen.

2. Select Audio Setting.

3. Go to Microphone and Speakers.

4. Select the headset you’d like to use.

5. Your headset should now be set up for use in Skype :)

Dragon Naturally Speaking

1. Go to Audio on the top right of the screen.

2. Select Check Microphone.

3. Select the headset you want to use.

4. You headset should now be set up as your microphone for Dragon.

Skype for Business aka Microsoft Lync

1. Go to Tools at the top of the screen.

2. Select Options.

3. Go to Audio Device.

4. Select the headset from the drop down menu at the top of the Audio Device screen/

5. Your headset should now be set up as your Skype for Business microphone.

6. You can also have a look at speakers in this area of Skype for Business, too, but usually those follow your computer settings.

Facetime

1. Use the Video drop-down menu

2. Under Microphone, choose the headset

Five9

1. Click on the Gear icon to go to the settings.

2. Go to Sound.

3. Go to Audio Devices

4. Make sure your headset is set up as the default device for both microphone and speakers.

5. You may need to log out of Five9 and restart it for these changes to apply!

Nextiva

1. Go to Options at the top of the screen.

2. Click on Audio.

3. Go to Speakers.

4. Go to Headset Earphones.

5. Select the headset you’d like to use.

Have any other cool instructions you figured out from Customer with a soft phone or computer program? Email it in to hdsanswers@headsets.com ! We’d love to add it!