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Leitner Basic Troubleshooting Steps for Audio Issues

As with all other pieces of technology, you may encounter glitches or other small issues while using your Leitner headset. Here are some basic troubleshooting steps you can take to efficiently get it back up and running. Let's give it a shot!

Leitner LH370 wireless bluetooth and DECT headset

No Mic Audio (ask if we’re using this with a phone or computer)

Phone

1. Check set up (Verify cc is connected all the way within this step (I unplug both ends for 5 seconds)

2. Check headset is not muted

3. Increase mic volume under the base

4. Resync

5. Breath test. If we don’t hear it mic is dead



Computer

1. Windows Settings - Check the headset is selected as default device under the recording tab (all other devices disabled)

2. Softphone Settings - Check the headset is selected as the input or microphone device

3. Increase mic volume under the base

4. Check mic is turned on within the Windows 10 mic privacy settings

5. Move the USB cord (move directly into)

6. Reboot PC

7. Breath test. If we don’t hear it mic is dead

8. Resync



No Audio (ask if we’re using this with a phone or computer)

Phone

1. Check for battery lights

2. Make sure they are using it correctly (turning it on, hitting the right buttons)

3. Check set up. Verify cc is connected all the way  within this step (I unplug both ends for 5 seconds)

4. Resync



Computer

1. Check for battery lights

2. Make sure we are using it correctly (turning it on, hitting the right buttons)

3. Windows Settings - Check the headset is selected as default device under the playback/ recording tab (all other devices disabled)

4. Softphone Settings - Check the headset is selected as the input or microphone device

5. Move the USB cord (move directly into the pc if going into a dock)

6. Reboot PC

7. Resync



Static

Phone

1. Move mic for a possible mic short

2. Make sure battery life is not at 1 bar or less

3. Check set up (cords are plugged in all the way & that we’re on the correct compat setting)

4. Pick up the handset or place call over the speaker (if the static continues, the issue is the phone)

5. Fine-tune volumes

6. Move base away from other electronics

7. Unplugged reset



Computer

1. Move mic for a possible mic short

2. Make sure battery life is not at 1 bar or less

3. Fine-tune volumes

4. Move base away from other electronics

5. Unplugged reset

Hi, I'm Kyle!

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Kyle Newgent wearing a Leitner office headset

Kyle Newgent
Headset Blogger