We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is un-clickable.
Here are a few things to try:
- Move USB cord into a different port
- Do a DS Reset
- Close the program & unplug the USB for 10 seconds then try re-opening
- Click on “options” then “check for updates”
- Reboot computer
- Try a different computer it this one wont let us update
What we need to collect when e-mailing Sennheiser
- Gather HSUP logs (how to in this article)
- Ask Customer what softphone & version # they are using (does not matter if its through a browser)
- Have the Customer take a screenshot of what they are seeing
- Gather as much information as we can from Customer (screenshots, version numbers, etc)