Troubleshooting "No Speaker" Audio (all headsets)

No speaker audio!

Here is a small checklist we can use to help us troubleshoot no speaker audio

Wireless headsets:

1) Check basics

2) Push all cords in

3) Turn up the volume on the headset (are we hearing the beeps? If not, speaker is blown out) To be sure we can always grab a different microphone

4) If we do hear beeps but still not audio DOUBLE check the set up and use 5-12 year old language

5) Try a reset

6) Turn up the volume on the phone

7) Grab a new connector cord (Still no audio - Base is the issue)

8) If we do get audio replace connector cord

Corded headset with QD cord

1) Grab a different qd cord or headset (this will let us know if it is the headset or the qd cord that needs replacing)

2)Make sure they are hitting headset button or lifting up the receiver (depends on what their set up is)

Corded headset with AMP

1) Check basics/ set up

2) Push all cords in

3) Make sure they are hitting headset button or lifting up the receiver (depends on what their set up is)

4) Make sure we are hitting the headset button or talk button on the AMP to route audio to headset

Headsets on Windows computer

1) Make sure headset in DEFAULT under “Playback”. All other devices disabled