Troubleshooting Steps for No Mic Audio (All Headsets)

Here is a small checklist we can use to help us troubleshoot no mic audio

Wireless Headsets

1. Check basic set up (including computer settings if used with a computer)
2. Push all the cords in
3. Ensure headset is not muted
4. Reset the headset
5. Try a breath test
6. Grab a different microphone and pair it to the headset base to see if the issue follows the headset
7. If it does not fix the issue then, it's a problem with the base or the connector cord
8. In a pinch, the curly cord can work as a connector cord for Leitner wireless to test if the problem could be in the connector cord
9. If in the headset jack, move the curly cord from the handset jack into the headset jack, just to see if that port is working in general
10. If a lifter is in use try picking up handset and see if there is audio both ways - if there is the base is the issue.
11. If the handset does not give 2 way audio then try a new connector cord
12. If it's still not working, give us a call at 1-800-432-3738

Corded Headsets with QD cords

1. If it's a Leitner headset, check the compatibility switches on the headset cord (for help with this, give us a quick call at 1-800-432-3738)
2. Grab a different QD cord or headset (this will let us know if it is the headset or the QD cord that is causing the issue)
3. Make sure the end user is hitting headset button or lifting up the receiver (depends on what their set up is)

Corded Headsets with Amplifiers

1. Check basics/ set up, including compatibility on the amplifier
2. Push all cords in
3. Make sure the end user is hitting headset button or lifting up the receiver (depends on what their set up is)
4. Make sure the end user is hitting the headset button or talk button on the amp to route audio to headset

If you need any further assistance getting your headset up and running, please give us a call at 1-800-HEADSETS (432-3738) We'll be happy to help!