The Avaya AWH-55 is a wireless system that allows users with specific Avaya phone models to answer calls remotely without a handset lifter. Both the Avaya phone and AWH-55 have an extra jack labeled “EU24.” An RJ11 “hook switch” cord (included with the headset) links the jacks together. As with a CS series headset and handset lifter, the AWH-55 beeps when there is an incoming call, and the silver call control button sends the call into the headset.
Note: The Avaya setups below for the AWH-55 include the specific phone models that require a particular setup. However, the AWH-55 will work with Avaya phones not listed below, but you’ll need a handset lifter to answer and end calls remotely.
AWH-55 Replacement Parts
The AWH-55 is similar to the CS50, and uses the same replacement battery (P/N 64399-01) and microphone (P/N 64402-01). The resync, resub, and new microphone resync procedures are also the same.
Note: The RJ11 “hook switch” cord is not available as a separate part. If the cord is defective and the unit is still under warranty, replace the entire thing.
For Avaya 2420, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW, 4630SW, 5420, 5610 and 5620 phones.
The AWH-55 will plug into both the headset port and the EU24 port. This set up allows for remote answering and electronic ring detection.
For Avaya 2410, 5410, 6416 D+M and 6424 D+M phones
The AWH-55 plugs into the headset port for remote answering. The external Ring Detector cord will plug into the EU24 port on the AWH-55 for external ring detection and will attach onto the speaker of the phone.
Time for a new headset?
Many Plantronics CS50 headset users have switched to the Leitner LH270!