It could get confusing when someone from a different team is getting phone calls. But hopefully, this article will de-mystify the process when this other team is Volume Purchasing!
- First try to warm transfer the Customer.
- If we run into voicemail, come back to our Customer and get their name, phone number, and email address for a call back.
- Send the callback information directly to the VP Team Member’s email.
It's really that easy! Follow the guide and you won't be steered wrong :)