It’s not a headset issue, it’s a phone issue (for the most part). 

Note: The OfficeAlly LH370/380 will NOT play music through Bluetooth on the phone. Others may, though, so keep reading.

You need to make sure the phone’s Bluetooth says the device is connect for both “call audio” and “media” audio”.  If it’s not connected to both the headset will work for calls but music will play out the big speakers.

To fix this, turn Bluetooth off and back on again until it connects for both call and media audio.

We can also try clicking on “forget device” and re-pairing the headset to the device.

Try this For IPHONES: call Customer on different phone since device will reboot

1) Settings

2)General

3)Reset

4) Reset network settings

5) **phone will reboot**

6) Re-pair the device

Please be aware this will reset Wi-Fi as well. Customers will need to re enter the password for any network they usually connect to automatically.