Customer Service Performance
At Headsets.com we pride ourselves on the level of Customer service performance we offer. We continuously monitor and try to improve all aspects of Customer care. Here are three examples from the twelve areas that we closely monitor, and our current performance levels:
Percent of Calls Answered in Four or Less Rings:
Shandi Galiher (Customer Service Manager) is responsible for making sure the phones get answered as promptly as possible.
Percent of Technical Support Issues Resolved:
Kevin Pena (Product Support Manager) is responsible for making sure our Customers are saved even more time by not having to wait for replacement headsets.
Percent of Shipments Received On Time:
Daniel Burt (Shipping and Inventory Manager) is responsible for making sure you get your headsets on time.