Returns and Replacements from

Easy Returns

We accept all returns within 60 days. Opened, used, doesn’t matter – we’ll take it back. Returning your headset is a snap:

  1. Call or email us – With a quick call to 1-800-432-3738 or email to, your return will be setup within a couple minutes, and you’ll be given an RMA#
  2. Send it back – Pack up your return, write the RMA# on the outside of the box, and ship it back

That’s it! It really is that easy.

Don’t forget our full-replacement warranty!


  • Every headset we carry offers at least a 1-year full-replacement warranty
  • All Sennheiser wireless headsets have an industry-leading 2-year warranty
  • The OfficeRunner Wireless Headset and all Sennheiser corded headsets have an industry-leading 3-year warranty

We love getting any and all feedback from you on what we’re doing well or what we can do to make your life even better.

60 Day Guarantee

At you must be completely satisfied or return the item easily. We don't want you to use the wrong headset, and that is why you may return it for any (or no) reason. You have 60 days, from the day you receive your order, to return it to us for a prompt and courteous refund. We do ask that you call us at 1-800-HEADSETS (1-800-432-3738) or email us at to let us know of your intent to return. You will be given a Return Merchandise Authorization number (an RMA #) which will assure that the correct account is credited with the refund.

We are constantly striving to improve our service and products, and we need and welcome your input. We will be very grateful for any feedback or information you can give us regarding your experience with us and our products.