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The Headsets.com Team

About Headsets.com

(and our Team)

This is normally where we tell you how professional and experienced we are. We’re going to skip all that jazz. You're the reason we've been in business since 1997. Thank you! And to show you our gratitude for supporting us all these years, we’re going to work our hardest to give you the best damn service you've ever received.

A few facts you may not know:
  1. CEO Mike Faith started the company in 1997 when he couldn’t find a supplier with a decent selection of phone headsets, fast shipping, and accessible product support. Mike believed he could do better. Headsets.com is now the leading headset supplier in North America, with over 1.5 million Customers.
  2. We put Tootsie Rolls in every package we ship. It’s weird and we’re not sure why we started doing it, but Customers love it.
  3. We love it when you contact us. No really, we look forward to hearing from you. You’ll never navigate a phone tree and we respond to your emails within two business hours. So please give us a shout anytime you need anything, even if it’s just to ask for some Tootsie Rolls.

Us vs The Other Guys

We couldn’t resist adding a cheeky chart showing how we compare to “them.”

 
US
The Other Company
Ownership Private Public
Motivations Long-term success Short-term stock gains
Primary Focus Customers & Quality Quarterly earnings
Leadership Founder Led Hired CEO Led
Market Focus Narrow and deep Broad with expanding distractions
Strategy Model Direct to you Multi-layer distribution (finger-pointing when there's a problem)
Returns Yup, no problem and we pay! Who do I send it back to?
Warranty 5-years 1- or 2-years
Shipping Free 2-Day Not clear
Support US-Based (and it rocks!) Sent overseas to save a buck
Average Support Time Phone: 6 sec avg answer
Email: 11 min avg response
Phone: 3 min avg answer
Email: 24 hr avg response
% of Company solely helping end users 50% 3%
Free Trials Yes! Always 60 days. Not clear
Love Quotient We love you. There you go, we said it, it was easy ❤ They'd probably find it quite awkward to say that
CEO Eligibility Single Married, sorry