This is normally where we tell you how professional and experienced we are. We’re going to skip all that jazz. You're the reason we've been in business since 1997. Thank you! And to show you our gratitude for supporting us all these years, we’re going to work our hardest to give you the best damn service you've ever received.
A few facts you may not know:
- CEO Mike Faith started the company in 1997 when he couldn’t find a supplier with a decent selection of phone headsets, fast shipping, and accessible product support. Mike believed he could do better. Headsets.com is now the leading headset supplier in North America, with over 1.5 million Customers.
- We put Tootsie Rolls in every package we ship. It’s weird and we’re not sure why we started doing it, but Customers love it.
- We love it when you contact us. No really, we look forward to hearing from you. You’ll never navigate a phone tree and we respond to your emails within two business hours. So please give us a shout anytime you need anything, even if it’s just to ask for some Tootsie Rolls.
Us vs The Other Guys
We couldn’t resist adding a cheeky chart showing how we compare to “them.”
The Other Company
|Motivations||Long-term success||Short-term stock gains|
|Primary Focus||Customers & Quality||Quarterly earnings|
|Leadership||Founder Led||Hired CEO Led|
|Market Focus||Narrow and deep||Broad with expanding distractions|
|Strategy Model||Direct to you||Multi-layer distribution (finger-pointing when there's a problem)|
|Returns||Yup, no problem and we pay!||Who do I send it back to?|
|Warranty||5-years||1- or 2-years|
|Shipping||Free 2-Day||Not clear|
|Support||US-Based (and it rocks!)||Sent overseas to save a buck|
|Average Support Time||Phone: 6 sec avg answer
Email: 11 min avg response
|Phone: 3 min avg answer
Email: 24 hr avg response
|% of Company solely helping end users||50%||3%|
|Free Trials||Yes! Always 60 days.||Not clear|
|Love Quotient||We love you. There you go, we said it, it was easy ❤||They'd probably find it quite awkward to say that|
|CEO Eligibility||Single||Married, sorry|