About Headsets.com
Our team members are spread across the U.S., with the majority based in either Nashville or San Francisco. We’re a focused, Customer-loving group, boasting an average tenure of 5 years.
Our Headset Advisors undergo a minimum of 6-10 weeks of training to become experts in all aspects of office headsets. Most importantly, they learn how to treat Customers with a mixture of personalized service and expert knowledge.
Us vs The Other Guys
We couldn’t resist adding a cheeky chart showing how we compare to “them.”
US |
The Other Company |
|
---|---|---|
Warranty | 5-years | 1- or 2-years |
Shipping | Free 2-Day | Not clear |
Support | US-Based (and it rocks!) | Sent overseas to save a buck |
Average Support Time | Phone: 6 sec avg answer Email: 11 min avg response |
Phone: 3 min avg answer Email: 24 hr avg response |
Returns | 365 days. Yes, really! | Who do I send it back to? |
% of Company solely helping end users | 50% | 3% |
Free Trials | Yes! Always 60 days. | Not clear |
Love Quotient | We love you. There you go, we said it, it was easy ❤ | They'd probably find it quite awkward to say that |
Ownership | Private | Public |
Motivations | Long-term success | Short-term stock gains |
Primary Focus | Customers & Quality | Quarterly earnings |
Leadership | Founder Led | Hired CEO Led |
Market Focus | Narrow and deep | Broad with expanding distractions |
Strategy Model | Direct to you | Multi-layer distribution (finger-pointing when there's a problem) |
CEO Eligibility | Single | Married, sorry |