About Headsets.com
Our team members are spread across the U.S., with the majority based in either Nashville or San Francisco. We’re a focused, Customer-loving group, boasting an average tenure of 5 years.
Our Headset Advisors undergo a minimum of 6-10 weeks of training to become experts in all aspects of office headsets. Most importantly, they learn how to treat Customers with a mixture of personalized service and expert knowledge.
Kevin Pena
Volume Sales
Since 2006
Rose Cowens
Customer Service
Since 2019
Rick Mills
CFO
Since 2002
Wendy Huang
Accounting
Since 2016
Kamika Royal
Customer Service
Since 2016
Scott Kearsley
Technology
Since 2005
Aurelia Lamas
Customer Service
Since 2017
Mike Faith
Founder & CEO
Since Forever 🙂
Matt Burnaford
Customer Service
Since 2005
Hayden Everly
Technology
Since 2016
Ricky Harris
Customer Service
Since 2016
Jeff Warren
Customer Service
Since 2019
Will Bright
Marketing
Since 2021
Philip Maynard
Customer Service
Since 2019
Johnny Sullivan
Customer Service
Since 2017
Edward Hernandez
Shipping
Since 2017
Jonathan Everett
Video Producer
Since 2020
Kyle Newgent
Customer Service
Since 2018
Matt Phillips
Shipping
Since 2018
Alex Lamberson
Customer Service
Since 2019
Keri Roberts
Customer Service
Since 2021
Chris Bentley
Marketing
Since 2012
Us vs The Other Guys
We couldn’t resist adding a cheeky chart showing how we compare to “them.”
US |
The Other Company |
|
|---|---|---|
| Warranty | 5-years | 1- or 2-years |
| Shipping | Free 2-Day | Not clear |
| Support | US-Based (and it rocks!) | Sent overseas to save a buck |
| Average Support Time | Phone: 6 sec avg answer Email: 11 min avg response |
Phone: 3 min avg answer Email: 24 hr avg response |
| Returns | 365 days. Yes, really! | Who do I send it back to? |
| % of Company solely helping end users | 50% | 3% |
| Free Trials | Yes! Always 60 days. | Not clear |
| Love Quotient | We love you. There you go, we said it, it was easy ❤ | They'd probably find it quite awkward to say that |
| Ownership | Private | Public |
| Motivations | Long-term success | Short-term stock gains |
| Primary Focus | Customers & Quality | Quarterly earnings |
| Leadership | Founder Led | Hired CEO Led |
| Market Focus | Narrow and deep | Broad with expanding distractions |
| Strategy Model | Direct to you | Multi-layer distribution (finger-pointing when there's a problem) |
| CEO Eligibility | Single | Married, sorry |