OfficeRunner and DW Support

Best-in-Class features...

Confidently backed by a 3-year warranty

The OfficeRunner carries a 3-year, full-replacement product warranty. We'll replace any faulty unit without hesitation, just call or email us and we'll get a replacement unit right out to you, so you'll never have to wait for a repair.

Be heard clearly, even in a busy office

The OfficeRunner wireless headset's state-of-the-art noise-canceling microphone filters out unwanted background noise.

The most comfortable headset available

The convertible headset guarantees the right fit for you with two adjustable wearing styles.

Answer calls up to 400 feet from your desk

The recommended ORL 12 handset lifter attaches to your desk phone and alerts you to incoming calls when you're away from your desk. You can purchase the Sennheiser ORL 12 Handset Lifter here.

Talk all day long on a single charge

With up to 12 hours of continuous talk time and speedy recharge, it's always ready when you are. Simply place the headset on the included rapid-charging base and it reaches 50% charge within 20 minutes, 100% charge in one hour.

Frequently Asked Questions

1. How do I order more?

   Just give us a call at 1-800-HEADSETS (1-800-432-3738) or browse our selection of Sennheiser headsets

2. How do I get my OfficeRunner to charge?

   If your OfficeRunner is attached to the earloop, then make sure the microphone is pointing up

3. How do I get my headset to beep when my phone rings

   Firmly attach the Sennheiser ORL 12 Handset Lifter above your phone's speaker, or use the included microphone to reach the speaker. Then check out the Ring Detection Set-up video to program the lifter to hear your phone's ringtone

Helpful Downloads

• Quick Start Guide (PDF, 3.3MB)
• User Manual (PDF, 6.2MB)
• Name Plate Template (PDF, 222KB)
• ORL 12 Quick Start Guide (PDF, 319KB)