Skip to Main Content
Headsets.com is committed to making its digital experience accessible to all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines (WCAG) set by the Worldwide Web Consortium (W3C). If you still have questions, please call us at 1-800-432-3738 or email us at info@headsets.com
Call 1-800-HEADSETS (1-800-432-3738) Mon-Fri 9:00-7:30 Eastern Time
  •  
Free 2-Day Shipping! Free Return Shipping!

OfficeRunner and DW Support

Need some help setting up your OfficeRunner or DW series wireless headset for the first time? Below you'll find some different setup guides and tutorials to help you get the most out of your OfficeRunner system, the best-selling system from our range of Sennheiser headsets

Looking for Leitner Wireless Headset support?

Best-in-Class features...

You're covered by a full 3-Year Warranty

Confidently backed by a 3-year warranty

The OfficeRunner carries a 3-year, full-replacement product warranty. We'll replace any faulty unit without hesitation, just call or email us and we'll get a replacement unit right out to you, so you'll never have to wait for a repair.

Noise-canceling Microphone

Be heard clearly, even in a busy office

The OfficeRunner wireless headset's state-of-the-art noise-canceling microphone filters out unwanted background noise.

Two comfortable wearing styles included

The most comfortable headset available

The convertible headset guarantees the right fit for you with two adjustable wearing styles.

Enjoy the added convenience of a handset lifter.

Answer calls up to 400 feet from your desk

The recommended ORL 12 handset lifter attaches to your desk phone and alerts you to incoming calls when you're away from your desk. You can purchase the Sennheiser ORL 12 Handset Lifter here.

Get a full charge in about an hour.

Talk all day long on a single charge

With up to 12 hours of continuous talk time and speedy recharge, it's always ready when you are. Simply place the headset on the included rapid-charging base and it reaches 50% charge within 20 minutes, 100% charge in one hour.

Frequently Asked Questions

  1. How do I order more?

    Just give us a call at 1-800-HEADSETS (1-800-432-3738) or browse our selection of Sennheiser headsets

  2. How do I get my OfficeRunner to charge?

    If your OfficeRunner is attached to the earloop, then make sure the microphone is pointing up

  3. How do I get my headset to beep when my phone rings

    Firmly attach the Sennheiser ORL 12 Handset Lifter above your phone's speaker, or use the included microphone to reach the speaker. Then check out the Ring Detection Set-up video to program the lifter to hear your phone's ringtone

Quick & Easy Setup

We've prepared a few quick videos to walk you through the setup and features of your new OfficeRunner.

Setting up the OfficeRunner

Learn about the headset

Set up your ORL 12 handset lifter

Adjust the ORL 12 lift height

ORL 12 Ring Detection setup

Replace or reset Your OfficeRunner battery

Replace or reset Your DW Pro1 battery

Replace or reset Your DW Pro2 battery

Helpful Downloads