If your OfficeRunner II will not charge, will not turn on, or has lost its connection to the base, use these steps in order.

1. Check the charging position

Place the headset securely in the charging cradle. Make sure it is sitting all the way down and making contact with the base. A completely drained headset may need a few minutes on the base before its charging light appears.

2. Check the battery level

With no call or music active, press and hold the ON/OFF button for one second. The headset will announce the approximate battery level. If it says “Recharge headset,” leave it docked before continuing.

3. Reset the charging system

1. Keep the headset on the base.
2. Use the tip of a pen to press the recessed S1 reset button on the base.
3. Leave the headset charging for one full hour.

4. Power-cycle the base

1. Leave the headset on the base.
2. Unplug the base's power cord and USB cord, if connected.
3. Wait 20 seconds.
4. Reconnect the cords and allow the headset to reconnect.

5. Watch the status lights

• Solid blue on the headset while docked: The headset is charging.
• No headset light while docked: The headset may already be fully charged.
• Red and blue flashing: The headset is pairing with the base.
• Three blue flashes: The headset has turned on or connected successfully.
• One flashing battery light on the base: The battery needs to be charged.

6. Allow the headset to reconnect

After the reset, keep the headset seated on the powered base while it reconnects. When pairing is successful, the headset gives three blue flashes. Remove it from the base, turn it on, and test it near the base before walking farther away.

If the headset still will not charge or reconnect after an hour, call us at 1-800-432-3738. We can help identify whether the headset, charging contacts, battery, power supply, or base needs attention.

Back to OfficeRunner II support